I was disappointed that freely do not have a reminder option like Freeview. I was told freely did have this option once but it's been removed. Why would you remove a useful feature like this. Progress... See more
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Review summary
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I've had a Manhattan Aero Freely box for just over a week and I'm still getting used to it. My main boxes are Humax and Roku. On the plus side, more HD channels than Freeview. On the minus side... See more
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Despite my 3* rating we like the new Freely TV streaming service a lot and use it in preference to Freeview free to air because the picture quality is better, especially for the channels broadcast in... See more
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whilst the information was good I have the reverse of the problem I had. What is now happening, is the BBC channels are now doing what some of the channel were doing (picture freezing) and other chan... See more
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Company details
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The newest way to stream live and on demand TV, all in one place, for free. Find out more at Freely.co.uk
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United Kingdom
- freely.co.uk
3.2
Average
865 reviews
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Reply from Freely
Thank you for kind words!
Providing timely, clear assistance is something we strive for, so we’re delighted to hear you received a quick and positive experience.
One of the convenient features of Freely is the ability to search across live TV and on-demand content from supported broadcasters, helping you find programmes quickly and easily.
Thanks again for taking the time to leave your feedback 🙂
Ben on the telephone was so helpful and…
Ben on the telephone was so helpful and understanding and helped me set up my new TV when having difficulities
June 4, 2026
Reply from Freely
Thanks for the 5-stars!
It’s wonderful to hear that Ben was so helpful and supportive while assisting with the setup of your new TV. Taking the time to guide viewers through any difficulties and helping them get up and running is exactly the kind of service we aim to provide.
We’ll be sure to pass your kind words on to Ben.
One of the great things about Freely is that there’s no need to switch devices to access catch-up content from supported broadcasters. You can jump from live TV to on-demand viewing directly from your TV Guide.
Thanks again for taking the time to share your feedback 🙂
Reply from Freely
Thank you for the 5-star review!
We're delighted to hear the agent you spoke with was able to help. Providing friendly and effective support is something our team places a lot of importance on, so it's always great to receive feedback like this.
One feature many viewers enjoy is the ability to restart selected live programmes directly from the TV guide, making it easy to jump back to the beginning if you've joined partway through.
Thanks again for taking the time to leave your feedback 🙂
Customer service was excellent.
Customer service was excellent.
I called about a problem regarding uploading live tv through my ariel. Matter was resolved quickly and efficiently by the the person dealing with my query.
Well done and many thanks.
June 3, 2026
Reply from Freely
Thank you for the lovely feedback!
We're delighted to hear you received excellent customer service and that your issue was resolved quickly and efficiently. We know how important it is to get things working smoothly without delay, so it’s lovely to hear the support made a positive difference.
One feature many viewers find useful is the ability to pause live TV for up to 15 minutes, giving you a bit of flexibility if you need to step away without missing what’s on.
Thanks again for taking the time to share your feedback 🙂
Absolute rubbish
Absolute rubbish, nothing we try works with our new Tv .. helpline expects you to have a degree in technology to even do anything ..
June 3, 2026
Reply from Freely
Thank you for sharing feedback.
We appreciate you sharing your experience and understand how important it is for setup and support steps to feel clear and easy to follow.
If you’d like us to take a closer look and go through everything with you step by step, you’re welcome to contact us here: https://www.freely.co.uk/help/faqs/contact-us and ask for the Reviews Team. We would value the opportunity to review what’s been tried and offer further assistance.
Thanks again for your feedback.
Your representative was brilliant Freely reconnection
Your representative was brilliant! He was patient and stayed with me till the process was finished and I was able to reconnect to the service. A big thanks from me
May 13, 2026
Reply from Freely
Thanks for the 5-stars!
It’s lovely to know the representative was able to support you so well throughout the process. Patience and clear guidance are really important, especially when working through steps to get everything reconnected.
We’re thrilled to hear you were able to get back up and running and that the support made a positive difference.
One feature many viewers find useful is being able to restart programmes directly from the guide 🙂
Very helpful
Very helpful, really made me understand more of what to do and I will phone back again if I can't get it working. Great quick helpline
June 3, 2026
Reply from Freely
Thank you for the 5-star feedback!
It’s fantastic to hear the support provided was helpful and gave you a better understanding of the steps involved. We know that clear guidance can make all the difference, so it’s great to know the team were able to assist.
We’re also pleased to hear you found the helpline quick and easy to use. And of course, if you ever need further help, the team will always be more than happy to assist.
One feature many viewers enjoy is being able to browse upcoming programmes directly from the TV guide, making it easy to see what’s coming up later in the day and plan your viewing without jumping between different menus or apps.
Thanks again for taking the time to leave your feedback 🙂
Stay away from Freely
Terrible. Everyday an issue with this. Either error message when going into terrestrial to, takes ages to boot up, switches itself off for no reason. The restart function etc never work. If you are purchasing a new TV avoid built in Freely it really is crap
June 3, 2026
Unprompted review
Reply from Freely
Thanks for taking the time to leave a review.
We appreciate you sharing your experience. Being able to access your channels quickly and consistently is an important part of the viewing experience, and we understand the concerns you've raised.
If you’d like us to take a closer look at what’s been happening, our Support Team can be contacted here: https://www.freely.co.uk/help/faqs/contact-us. We'll welcome the opportunity to assist and help make sure you're getting the intended Freely experience.
Thanks again for your feedback.
Terrible system
Terrible system, channels keep disappearing or are unwatchable
June 3, 2026
Unprompted review
Reply from Freely
Thanks for taking the time to leave a review.
We’re sorry to hear you've experienced issues with channel availability. Reliable access to channels is an important part of the viewing experience, and we appreciate you taking the time to share your comments.
We would really appreciate the opportunity to investigate this further, our Support Team can be contacted here: https://www.freely.co.uk/help/faqs/contact-us. We’ll be more than happy to take a closer look and provide assistance.
Thanks again for your feedback.
help from staff and site
June 2, 2026
Reply from Freely
Thank you for the 5-stars!
We’re pleased to hear both the support team and the information available on our website were helpful. Providing support through a range of channels helps viewers find the assistance that works best for them.
There's also an FAQ section on our website that can help with a whole range of queries. You can find it here: https://www.freely.co.uk/help/faqs
A feature many people enjoy with Freely is being able to browse backwards through the TV guide to quickly find programmes available to catch up on, all from the same place.
Thanks again for taking the time to leave your feedback 🙂
Seems like a good idea but it doesn't work
SPOLIER ALERT: You still NEED an aerial and it's extremely unreliable.
I have no choice but to return a new Sharp TV with Freely. In theory, it seems like a great idea - plug it in, connect it to WiFi and away you go. In reality, a lot of channels still require an aerial to work and this isn't made clear at all. On the very first channel I went on after set up (BBC One), it came up with Error ETV6019. Sadly, the service is full of bugs and, quite honestly, it's not ready for use. I can't possibly recommend a TV with Freely right now. It just doesn't work.
I've since also found out that most of these new Freely TVs have very poor aerial tuners in them. For ages, I couldn't work out why it wouldn't find all the channels when all of my other TVs can. It seems the new aerial tuners in these Freely TVs are of very poor quality so you might find yourself missing a bunch of channels. Why is everything such a race to the bottom these days?! A complete waste of time and a waste of resources.
June 2, 2026
Unprompted review
Reply from Freely
Thanks for taking the time to leave such detailed feedback.
We’re sorry to hear the experience did not meet your expectations. Freely is designed to deliver live and on-demand TV over broadband, although channel availability and setup can vary depending on the device and channel delivery method.
We appreciate you sharing your comments regarding setup, channel access and overall reliability. We would value the opportunity to look into this with you and get things working as intended, our Support Team can be contacted here: https://www.freely.co.uk/help/faqs/contact-us
Thanks again for your feedback.
Reply from Freely
Thank you for the 5-star review!
It’s great to hear the information provided was clear and helped answer your question. We know that straightforward, easy-to-understand support can make all the difference, so it’s lovely to receive feedback like this.
One of the convenient features of Freely is being able to browse what’s on now and what’s available on demand from the same guide, helping you find programmes without needing to switch between different inputs or devices.
Thanks again for taking the time to leave your feedback 🙂
My adviser was very helpful
My adviser was very helpful, she went through everything with me. Only time will tell if the problem has been resolved.
June 1, 2026
Reply from Freely
Thank you for the 5-star review!
We're delighted to hear your advisor was helpful and took the time to work through everything with you. Providing clear, thorough support is something our team takes great pride in.
One of the benefits of Freely is that it keeps live TV and on-demand content together in a single experience, making it easy to discover, watch and catch up on your favourite programmes.
Thanks again for taking the time to share your feedback 🙂
Absolutely crap
Absolutely crap keeps telling me my Internet connection is weak when it ain't I bought my hicence tv with this built in and it's rubbish now certain channel 4 tv I can't watch plus it's very picky about dolby atmos sort your self's out other wise be getting another make tv that works properly.
Wont be buying hisense no more.
Stay away spe d more money on a better make...
May 31, 2026
Unprompted review
Reply from Freely
Thanks for taking the time to leave a review.
We’re sorry to hear the experience has not met your expectations. We appreciate you sharing your comments regarding connectivity messages, channel availability and audio performance.
If you’d like us to take a look at the issues you’ve encountered, our Support Team can be contacted here: https://www.freely.co.uk/help/faqs/contact-us We’d be more than happy to review your setup and provide assistance.
Thanks again for your feedback.
Very poor software programming
Very poor software programming. Full of bugs. Constantly forgetting channels. No option to create a favourite list of channels so you have put up with scrolling past all the selling channels like QVC etc. I presume this is deliberate. I paid a small fortune for a decent TV only to have freely dictate what's on the channels list. I would have given it a negative score
April 3, 2026
Unprompted review
Reply from Freely
Thanks for taking the time to leave a review.
We appreciate you sharing your comments regarding channel management, navigation and your overall viewing experience.
Freely is designed to bring live and on-demand TV together in one place, and we recognise that different viewers will have different preferences when it comes to how channels and content are organised.
If you’d like to discuss any of the issues you've encountered in more detail, our Support Team can be contacted here: https://www.freely.co.uk/help/faqs/contact-us and we would welcome the opportunity to help.
Thanks again for your feedback.
Hard to understand
Morning. It’s not your fault but try and put yourself in an old person’s shoes. All the jargon is hard to understand and follow, in fact I couldn’t follow it and having no one to help was just about to find a TV engineer when a neighbour came in and he helped in 10 minutes. Would have cost a regular, old age person lots of money, worry and time to fix. Surely there is an easier way or service for us tec unsavy oldies to have please????
May 27, 2026
Reply from Freely
Thanks for taking the time to leave such thoughtful feedback.
We appreciate your comments regarding the language and terminology used during support. Making information clear and easy to follow for all viewers is important.
It’s good to hear you were able to get things up and running, and we understand the value of straightforward guidance when trying to resolve an issue.
Thank you for sharing your perspective, and for highlighting the importance of keeping support as accessible and easy to understand as possible.
Thanks again for your feedback.
Absolute rubbish
Absolute rubbish, slow, unfriendly and continually failing to show regional ITV. We have full optical fibre broadband with a very fast Internet speed.
May 28, 2026
Unprompted review
Reply from Freely
We’re sorry to hear you’ve experienced issues with performance and regional ITV availability. We understand how important consistent access to live TV services is, and we appreciate you highlighting what you’ve been seeing on your setup.
We would welcome the chance to take a look at this with you. Our Support Team can be contacted here: https://www.freely.co.uk/help/faqs/contact-us and we’ll be happy to help review your setup and run through any further checks that may help identify what’s happening.
Thank you very much for your honest feedback.
Reply from Freely
Thank you for taking the time to leave us a review.
We appreciate your comments regarding channel navigation and switching between channels. Different viewers use TV features in different ways, and it’s useful to understand how people are interacting with the platform day to day.
If you’d like us to take a closer look at this with you, you’re welcome to contact us here: https://www.freely.co.uk/help/faqs/contact-us and ask for the Reviews Team. We can review your setup and provide further support where possible. We'd love to help!
Thanks again for your feedback 🙂
Very helpful indeed
May 28, 2026
Reply from Freely
Thanks for the 5-star review!
We pride ourselves on delivering excellent support, so it’s lovely to hear you found the support helpful, and feedback like this is always appreciated.
One of the really useful things about Freely is being able to watch live TV and catch-up content all from the same guide, helping keep everything in one place.
Thanks again for taking the time to leave your feedback 🙂
The gentleman trying to help me did his…
The gentleman trying to help me did his best however the matter is unresolved. He has referred me t9 the technical team so I hope this will make a difference to my unfortunately bad experience
May 27, 2026
Reply from Freely
Thanks for taking the time to leave a review.
We’re glad to hear you received helpful support during your interaction and that the advisor took the time to work through the issue with you.
It’s good to know the case has now been passed over to the Technical Team, who are best placed to take a closer look and carry out any further checks needed. This helps ensure everything is properly investigated and worked through as thoroughly as possible.
We hope this next step helps move things forward and gets everything fully resolved for you soon.
Thanks again for your feedback 🙂
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