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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, knowledge, and professional demeanor, making interactions pleasant and productive. Many people highlight the exceptional customer service, noting quick response times and a genuine commitment to addressing user concerns. The overall user experience is described as easy and simple to understand, with smooth processes for purchasing and managing domains. However, some customers were dissatisfied with the website, citing small glitches and confusing aspects like the minting requirement. A few people also felt that certain basic functionalities, such as domain forwarding, were unavailable, leading to a misleading experience.

What people talk about most

Customer service

Customers consistently report positive experiences with customer service. Reviewers highlight the quick,... See more

Staff

Clients share positive opinions on staff. Customers consistently praise the team for being extremely helpful,... See more

Website

People report ambiguous experiences with the website. Some reviewers praise the seamless Web3 checkout and... See more

User experience

Consumers generally find the user experience to be positive, highlighting the platform's ease of use and... See more

Response time

Customers consistently note positive experiences with response times. Reviewers frequently praise the quick... See more

Based on these reviews

Rated 4 out of 5 stars

I would actually rate my experience 4.5 out of 5 if that were possible. As a Web3 / TLD newbie, some important details only became clear to me afterwards – for example that a TLD owner also has... See more

Company replied

Rated 4 out of 5 stars

Randerson was knowledgeable and helpful. I have knack for finding edge cases where things don't work as expected. I'm waiting on a feature that will be released in a few weeks.

Company replied

Rated 4 out of 5 stars

Web3 is an ever changing landscape. Sometimes it is difficult to keep the documentation up to date. The chat support does a great god filling in those gaps.

Company replied

Rated 4 out of 5 stars

Very friendly, informative and professional customer service they know their products and happy to ask and answer any questions you might have.

Company replied


Company details


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

165 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

BEWARE THEY CAN'T FORWARD A DOMAIN

I decided to give Freename a try instead of one of my usual registrars, and it turned out to be a massive mistake. I’m trying to launch a small business on a shoestring budget, and their low domain registration price initially seemed like a good deal. Unfortunately, I discovered too late that something as basic as domain forwarding isn’t even available.

Because of this, the domain I paid for is essentially being held hostage. I can’t transfer it to a full-featured registrar like GoDaddy for another two months, and the only other option would be to pour more time and money into moving to an entirely different hosting platform — which would mean rebuilding my website from scratch. At this point, I may just have to bite the bullet, go to a real domain registrar, and pay for a year’s registration of a .net version of my domain so I can move forward.

From the moment I registered the domain, my DNS settings page has shown this warning:

“Using external name servers limits the feature set and domain integration Freename can provide. Services like email redirection, websites and more will not be available for this domain until you switch to Freename's DNS servers. Learn more about DNS in our Knowledge Base.”

This message makes no sense because I never changed any name servers. To make matters worse, the “Knowledge Base” link just loops back to the DNS settings page, providing zero helpful information.

When I reached out to customer service, they were not helpful at all. They never addressed why the DNS warning appears in the first place and essentially told me to go pay for another hosting service instead, because they don’t offer something as basic as domain redirection.

If you’re thinking of using Freename to save a few dollars, don’t. It’s not worth the frustration or the wasted time.

September 18, 2025
Unprompted review
Freename logo

Reply from Freename

Hi Sam,
We appreciate your feedback.

We acknowledge that the domain forwarding feature is not yet available in our newly launched Web2 domain registration service. This feature will be integrated very soon.

Your feedback is very valuable to us — thank you for taking the time to share it. We will act quickly to address the issues you mentioned.

We couldn’t find any support request under your name, so we kindly ask you to reach out to our support team. We’ll do our best to provide an early solution in the meantime. We understand your frustration, and we’re working hard to roll out the full feature set as quickly as possible.

Sincerely,
The Freename Team

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Rated 5 out of 5 stars

Amazing Support

I've needed help from the support team several times and was impressed with everyone that I worked with. Chat usually only took a few minutes to connect and they were excellent. Knowledgeable, considerate and amazingly patient.

September 13, 2025
Unprompted review
Freename logo

Reply from Freename

Hi,

Thank you so much for your review!

We're thrilled to hear that you had a great experience with us. Your review means a lot to our team and motivate us to keep delivering the best service possible.

We welcome you back anytime.

Warm regards,
The Freename Team

Rated 1 out of 5 stars

This is trash...

This is trash...
there is no clear documentation on how to use the domain. The requirement to Mint is confusing and does not make sense. The website is designed to convice you to purchase. its click bait.

August 5, 2025
Unprompted review
Freename logo

Reply from Freename

Hi Ivan,

We’re genuinely sorry to hear that your experience didn’t meet expectations. This is not the standard we aim for, and we truly value your feedback.
We understand your frustration and we’d be happy to guide you through the domain and minting process step-by-step.

We invite you to reach us at support@freename.com or via Live Chat on freename.com — we’ll answer your questions and make sure you feel confident moving forward.

Sincerely,
The Freename Team




Rated 5 out of 5 stars

Any issues that came up were answered promptly and thuroughly through email.

This is an excellent platform for domain ownership, especially for Web3. People have good potential opportunities to make money here. Highly recommend.

August 5, 2025
Unprompted review
Freename logo

Reply from Freename

Hi,

Thank you so much for your review! We're thrilled to hear that you had a great experience with us.

Your review means a lot to our team and motivate us to keep delivering the best service possible.
We welcome you back anytime.

Warm regards,
The Freename Team

Rated 5 out of 5 stars

Such an incredible opportunity to have…

Such an incredible opportunity to have bought a TLD and already had someone register a domain off it… how cool… feel like I own the town… chat live help has been exceptionally in helping answer all my questions.

August 5, 2025
Unprompted review
Freename logo

Reply from Freename

Hi,

Thank you so much for your review! We're thrilled to hear that you had domain registered on your TLD and received royalties.

Your review means a lot to our team and motivate us to keep delivering the best service possible.
We welcome you back anytime.

Warm regards,
The Freename Team

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Rated 5 out of 5 stars

My observations about Freename

Honestly, I am impressed!

The management of Freename is doing everything right:

- Hiring the best people
- Focusing on development speed and customer centricity
- Producing excellent results
- Providing the best customer support imaginable
- Following a great vision and pursuing goals with discipline

Thank you for that, Freename!

August 3, 2025
Unprompted review
Freename logo

Reply from Freename

Hi SD,

Thank you so much for your review! We're thrilled to hear that you had a great experience with us.

Your review means a lot to our team and motivate us to keep delivering the best service possible.
We welcome you back anytime.

Warm regards,
The Freename Team

Rated 1 out of 5 stars

scam don't buy

are you kidding I purchased my domain names then I sent you several email re enquiries I had in relation to my purchase and this is my first reply from you.
that is why I have not purchased any more and recommending others not to buy from you either.
What a waste of my time and money oh well my lesson learned another rip off scam on the internet.

June 3, 2025
Unprompted review
Freename logo

Reply from Freename

Hi Andrew,

Thank you for sharing your experience. We're genuinely sorry to hear that your experience didn’t meet expectations. This is not the standard we aim for, and we’d love the opportunity to make things right.

Could you please reach out to us at support@freename.com with more details? We’re committed to resolving this and ensuring you feel heard and valued.

Your feedback helps us improve, and we appreciate you taking the time to let us know.

Sincerely,
The Freename Team

Rated 5 out of 5 stars

I like the service

I like the service. Straightforward no fuss. You know what to expect.

July 31, 2025
Unprompted review
Freename logo

Reply from Freename

Hi Orsen,

Thank you so much for your review! We're thrilled to hear that you had a great experience with us.

Your review means a lot to our team and motivate us to keep delivering the best service possible.
We welcome you back anytime.

Warm regards,
The Freename Team

Rated 5 out of 5 stars

Bought my 1st TLD .naturely

Very attentive and helpful with all my concerns. Thanks

July 25, 2025
Unprompted review
Freename logo

Reply from Freename

Hi Clint,

Thank you so much for your review! We're thrilled to hear that you had a great experience with us. Your review means a lot to our team and motivate us to keep delivering the best service possible.
We welcome you back anytime.

Warm regards,
The Freename Team

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Rated 1 out of 5 stars

You buy a TLD and then it costs…

You buy a TLD and then it costs thousands the buy the the second level domain

July 16, 2025
Unprompted review
Freename logo

Reply from Freename

Hi Simon

We’re sorry to hear about your experience. This isn’t the experience we want for our customers.

We would like to better understand the issue and asked more information through Trustpilot or please reach out to Support so we can assist you .

Thank you for your feedback.
The Freename Team

Rated 5 out of 5 stars

Customer service was extremely fast

Customer service was extremely fast. The representative was quick, attentive, polite and knowledgeable. Great experience with my account.

June 3, 2025
Unprompted review
Freename logo

Reply from Freename

Thank you for your Feedback. We are always happy to assist you.

Rated 5 out of 5 stars

the best of the best

The best of the best, very easy for newbies, best support - answer fast and many socnet have their support and open chats. Recomend.

May 30, 2025
Unprompted review
Freename logo

Reply from Freename

Thank you for your kind feedback. Please feel free to reach us anytime for any queries regarding Web3 Domain and TLD.

Rated 5 out of 5 stars

Freename.io is a platform that stands…

Freename.io is a platform that stands out with its exceptional customer service. Their support team is highly responsive, knowledgeable, and consistently demonstrates a genuine commitment to addressing user concerns and queries. The proactive and user-focused approach of Freename's customer support team sets a high standard in the industry, making it an ideal choice for those seeking a platform that truly values its users' needs and experiences.

May 20, 2025
Freename logo

Reply from Freename

Thank you for your feedback.
If you need any further assistance please feel free to reach us.

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Rated 1 out of 5 stars

TOP SCAMMERS

TOP SCAMMERS. DO NOT BUY

May 19, 2025
Unprompted review
Freename logo

Reply from Freename

We are web3 Domain and TLD registrar.
Our team have reached to you previously to confirm if you have faced any difficulties and how you can manage your TLD on TLD portfolio page.

We would be happy to assist for any difficulties you have faced. Please feel free to reach our live support or email us directly.

Rated 5 out of 5 stars

Easy and smooth process to purchase…

Easy and smooth process to purchase domains.
I now own 4 Top Level Domains. Amazing the royalties section where you have slides to adjust the price of second level domains bought under your TLD

May 2, 2025
Unprompted review
Freename logo

Reply from Freename

Thank you for your feedback. We are building web3 naming ecosystem that also generate royalties for web3 TLD owners.

Rated 5 out of 5 stars

Top notch service

Top notch service, customer service is fast and sufficient. The best place in web3 to make money. 10/10 highly recommended.

April 28, 2025
Unprompted review
Freename logo

Reply from Freename

Thank you for the kind feedback. We are providing 24/7 customer support and we are always happy to discuss about domain names 1:1 over call.

Rated 5 out of 5 stars

Excellent and rapid support

I made a mistake in my order and contacted support. I was expecting a chat bot and FAQs that lead nowhere, and a lengthy process to rectify it (as is standard these days), and was amazed at the rapid and excellent response I got from Siful and the team.

April 16, 2025
Unprompted review
Freename logo

Reply from Freename

Thank you for your kind feedback. We are always happy to serve our customer and hear from them.

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Rated 5 out of 5 stars

Fast and clear responses

Fast and clear responses, good service!

March 24, 2025
Unprompted review
Freename logo

Reply from Freename

Our Customer Service is 24/7 and always ready to serve you. Thank you for the kind feedback.

Rated 5 out of 5 stars

I received my domain and great service

I did receive my domain and the freename team did contact me with guidance and support. Very pleased to have a great customer service. Thank you for your help.

March 11, 2025
Unprompted review
Freename logo

Reply from Freename

Thank you for your Feedback. We are building Web3 Naming eco system for all.
Please feel free to reach our support for any queries.

Rated 5 out of 5 stars

Freename is by far the best Web3 company that offers TLD’s


In the ever-evolving world of Web3, where owning your digital identity is more important than ever, Freename.io stands out as a game-changer. This platform isn’t just another domain registrar—it’s a revolution in decentralized naming.

Why Freename.io is a Must-Try

✅ True Ownership – Unlike traditional domains that you “rent” yearly, Freename domains are yours forever. No renewal fees, no middlemen, just pure blockchain sovereignty.

✅ Brand Your Own TLDs – This is where Freename really flexes. Instead of just buying a domain, you can create and own an entire Top-Level Domain (TLD)—think .yourbrand instead of .com—and even monetize it when others register names under it.

✅ Multi-Chain Support – Whether you’re deep into Ethereum, Binance Smart Chain, or Polygon, Freename ensures that your digital identity is flexible and future-proof.

✅ Web3 Ready – These domains aren’t just static names; they unlock Web3 capabilities like decentralized websites, crypto wallet addresses, and NFT integrations.

✅ Unstoppable Innovation – Unlike legacy domains controlled by ICANN, Freename’s blockchain-based domains can’t be seized, censored, or controlled by centralized entities. Your name, your rules.

The Verdict

Freename.io isn’t just an alternative to traditional domains—it’s the future of digital ownership. Whether you’re a brand, a creator, or a Web3 enthusiast, this platform offers unmatched control, customization, and earning potential.

If you’re still stuck in the old Web2 domain world, it’s time to level up. Freename.io isn’t just an option—it’s a Web3 necessity.

January 14, 2025
Unprompted review
Freename logo

Reply from Freename

Thank you for your detail feedback. We are building a web3 naming ecosystem for all. Web3 to Web2 Mirroring. Everything in one platform.

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