TOTALLY USELESS. I've been using FParking for over 10 years. The change to Crazy Domains has made it super difficult to find the three domains I have. Each time I try I have to call for help as they c... See more
Company replied
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See what reviewers are saying
I've been with Freeparking for about 20 years. It is only occasionally that I use Freeparking help. The help team has 100% been the best help service I've used. Friendly, competent, patient, solution... See more
Company replied
I was majorly stressed with an urgent need to sort out a problem connecting the FreeParking MX records to Google Workspace so I could launch my business today. I was so lucky that Cleo answer... See more
Company replied
Estilla has a great amount of knowledge and experience and identified the problem immediately. What was good she had a great way of speaking in English, and we had no problem communicating. She was pa... See more
Company replied
3.8
Great
203 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
service was great very quick and Arnel…
service was great very quick and Arnel knew what he was doing and fixed problem immediately - thank you
September 26, 2024
Unprompted review
Reply from Freeparking
Hi Carl,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Freeparking.
Regards,
Sambrin O.
Online Experience Specialist
John O was great
September 25, 2024
Unprompted review
Reply from Freeparking
Hello RR<
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Freeparking.
Regards,
Rose R
Online Experience Specialist
I phoned in for assistance
I phoned in for assistance - call was answered promptly and politely by Rey. Rey was very knowlegeable and was able to resolve my issue quickly.
September 24, 2024
Unprompted review
Reply from Freeparking
Hello Customer,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Freeparking.
Regards,
Bern O.
Online Experience Specialist
Awful. Freeparking has really gone downhill
Freeparking has really gone downhill. Email is no longer reliable and the support is awful. I've lost hours of my time going around in circles trying to resolve issues. They also called me and told me all my email accounts were full then suspended my account. They weren't full. I've lost count of the number of times I've asked for someone senior to contact me to discuss how/why this happened. We'll be moving when our business is quieter in autumn.
September 20, 2024
Unprompted review
Reply from Freeparking
Hi Customer,
Thank you for sharing your experience with us, and I sincerely apologize for the frustration and inconvenience you've encountered. Your experience is certainly not the standard we strive for, and I regret that we were unable to resolve your issue in a timely and effective manner.
To assist you further and ensure that your concerns are properly addressed, could you please send your customer ID, domain, and any relevant case number to reviews@freeparking.co.nz? This will allow us to investigate the matter more thoroughly and provide you with the support you deserve.
Once again, I apologize for the inconvenience you've faced, and I appreciate your feedback as it helps us improve our services. We hope to have the opportunity to make things right.
Bern O.
Online Experience Specialist
brilliant service
Emmanuel L was a pleasure to deal with, solved my issues quickly and proficiently.
September 20, 2024
Unprompted review
Reply from Freeparking
Hello Client,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Freeparking.
Regards,
Rose R
Online Experience Specialist
Kyle was very helpful and fixed our…
Kyle was very helpful and fixed our problem.
He also called back as promised.
September 19, 2024
Unprompted review
Reply from Freeparking
Hello Stef,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Freeparking.
Regards,
Rose R
Online Experience Specialist
Excellent service IEML-1186914
For some reason my Visa card automatic renewal was declined and I couldn't have been helped more by Fredielyn at Freeparking. She was sympathetic, reassured me that my company wouldn't lose the domain, and let me know immediately when the payment did go through. I found the whole process efficient and helpful.
September 18, 2024
Unprompted review
Reply from Freeparking
Hi Linda,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Freeparking.
Regards,
Sambrin O.
Online Experience Specialist
Helpful friendly and competent service
Helpful friendly and competent service. I spoke with Gedeon (ticket I-16900347) who chased down the problem and also continued to monitor the resolution over the following days to ensure things were fixed properly.
Much appreciated!
September 13, 2024
Unprompted review
Reply from Freeparking
Hello KMF,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Freeparking.
Regards,
Rose R
Online Experience Specialist
Scam Artists
Came the time to renew my email plan and domain registration. Recieved umpteen emails to that end. When I clicked on the renew icon in their emails to renew they ignored my domain registration and billed me for web hosting instead of the domain registration. I don't use web hosting. They say it's my fault and refuse to refund the amount paid and left me with no work emails. Phoning them an exercise in time wasting website says New Plymouth NZ. But really a call center in the Philippines. So much BS . Previously had a good experience with them but now it seems the Nigerian prince of domain providers.
September 13, 2024
Unprompted review
Reply from Freeparking
Hello Karl,
Thank you for sharing your experience with us, and I sincerely apologize for the frustration and inconvenience you've encountered regarding the renewal process. Your experience is certainly not the standard we strive for, and I regret that we were unable to resolve your issue in a timely and effective manner.
To assist you further and ensure that your concerns are properly addressed, could you please send your customer ID, domain, and any relevant case number to reviews@freeparking.co.nz? This will allow us to investigate the matter more thoroughly and provide you with the support you deserve.
Once again, I apologize for the inconvenience you've faced, and I appreciate your feedback as it helps us improve our services. We hope to have the opportunity to make things right.
Rose R
Online Experience Specialist
Ref 1-16857103
Ref 1-16857103
Gedeon.
Solved my email issues in seconds.
Knowledgeable, courteous and very patient with me.
Excellent service.
September 11, 2024
Unprompted review
Reply from Freeparking
Hello Paul,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Freeparking.
Regards,
Rose R
Online Experience Specialist
I-16832302
I-16832302
GEDEON, was very helpful. He resolved our issue very quickly and was a pleasure to deal with. Thankyou
September 10, 2024
Unprompted review
Reply from Freeparking
Hello Client,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Freeparking.
Regards,
Rose R
Online Experience Specialist
Had turned off autorenewals in my…
Had turned off autorenewals in my payment settings to stop any future payments. I was unaware that there was other locations this needed to be switched off but common sense would tell you that by doing this in payment settings it would be sufficient (Companies like this make it difficult to catch you out). A renewal went out and I contacted freeparking on the same day so this could be cancelled and refunded as I had not used this product. They have refused the refund and were very difficult to deal dragging the process over 3 days. Have been a loyal customer for years, do not use as they don't care.
September 9, 2024
Unprompted review
Reply from Freeparking
Hello Shaun,
Thank you for sharing your experience with us, and I sincerely apologize for the frustration and inconvenience you've encountered regarding the auto-renewal service as well as your cancellation and refund request. Your experience is certainly not the standard we strive for, and I regret that we were unable to resolve your issue in a timely and effective manner.
To assist you further and ensure that your concerns are properly addressed, could you please send your customer ID, domain, and any relevant case number to reviews@freeparking.co.nz? This will allow us to investigate the matter more thoroughly and provide you with the support you deserve.
Once again, I apologize for the inconvenience you've faced, and I appreciate your feedback as it helps us improve our services. We hope to have the opportunity to make things right.
Rose R
Online Experience Specialist
Ref I-16809321 Gedeon was very helpful and polite and…
Gideon was very helpful and polite and solved my problem without hesitation.
September 9, 2024
Unprompted review
Reply from Freeparking
Hello Lydia,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Freeparking.
Regards,
Rose R
Online Experience Specialist
Prompt support for SMTP config
Had an issue with the SMTP setting which had changed for some unknown reason. Trisha's support was prompt and professional and resolved the issue.
September 2, 2024
Unprompted review
Reply from Freeparking
Hi Burkhard,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Freeparking.
Regards,
Sambrin O.
Online Experience Specialist
Sign in wasn't working
Sign in wasn't working, and there was no option to recover Username.
The issue was resolved by John O who was able to send the username. The support as good, but would be nice if the website had an option to recover lost usernames
August 30, 2024
Unprompted review
Reply from Freeparking
Hello Liam,
Thank you for sharing your feedback and for acknowledging the support provided by John O.
We understand how frustrating it can be when you're unable to sign in. I wanted to let you know that you can recover your username by using the "Lost Password" option on our website. When you request to change your password, an email will be sent to your registered email address, and it will include your username. You are not required to proceed with updating your password if you only need to retrieve your username.
We appreciate your suggestion and will continue to look for ways to improve our services. If you have any further questions or need additional assistance, please don’t hesitate to reach out.
Thank you for your continued trust in our support team.
Sambrin O.
Online Experience Specialist
The Lies and Unprofessionalism of…
The Lies and Unprofessionalism of Freeparking Continue…
On 16 August 2024, Freeparking "responded" to my scathing review posted to Trustpilot on 15 August 2024, regarding the abysmal experience I've endured for the past 7 months. Their reply, signed off by yet another anonymous individual, is just another example of the deception and lack of accountability that has defined my dealings with this company. As typical, for Freeparking nobody contacted me as promised in the message.
In every interaction with Freeparking, whether via email or phone, there is never a full name or clear identity provided. It’s as if the employees are ashamed of the service they represent—hiding behind fake names and generic titles. This is not just a fluke; it’s the standard operating procedure at Freeparking, where customers are kept in the dark about who they’re dealing with and are forced to interact with a revolving door of faceless support agents. You never speak to the same person twice, and this tactic only serves to frustrate and confuse, further complicating any hope of resolution.
This is the reality of dealing with Freeparking—an arm of the Web.com Group, closely tied to Crazy Domains and Dreamscape Networks in Australia. It’s a tangled web of corporate red tape, designed to wear down customers until they simply give up. The lack of transparency and professionalism isn’t just frustrating; it’s outright dangerous for anyone looking to entrust their business with these services.
I urge any potential or current customers to think twice before engaging with Freeparking. The risk to your business, your time, and your peace of mind is simply too great. DaVoR Mikulcic studio MWA owner.
August 28, 2024
Unprompted review
Reply from Freeparking
Hello Davor,
Thank you for bringing this to our attention. I'm truly sorry to hear about the frustration and inconvenience you’ve experienced. This is not the level of service we aim to provide, and I regret that your issue has not been resolved as promptly and effectively as we would hope.
I want to assure you that we have located your account, and I see that your case (IEML-749041) is currently being handled by one of our managers here at Freeparking. To ensure the quickest possible resolution, we recommend continuing to communicate through the case ID provided.
That said, I will also follow up directly with our manager to prioritize your case and address your concerns as quickly as possible.
Thank you for your continued patience and understanding.
Regards,
Bern O.
Online Experience Specialist
Worked with John.O it was fine.
August 26, 2024
Unprompted review
Reply from Freeparking
Hi Jess,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Crazy Domains.
Regards,
Bern O.
Online Experience Specialist
Unbelievably bad customer service.
Unbelievably bad customer service.
We switched (on basis of their phone call) to another plan. They also charged us for the old plan and the new plan- despite telling us to ignore it.
They have escalated and now won’t respond by phone, because we used the word complaint.
When it was a small NZ owned/operated business they were good. Never use them!
August 2, 2024
Unprompted review
Reply from Freeparking
Hello Simon,
Thank you for sharing your experience with us, and I sincerely apologize for the frustration and inconvenience you've encountered. Your experience is certainly not the standard we strive for, and I regret that we were unable to resolve your issue in a timely and effective manner.
To assist you further and ensure that your concerns are properly addressed, could you please send your customer ID, domain, and any relevant case number to reviews@freeparking.co.nz? This will allow us to investigate the matter more thoroughly and provide you with the support you deserve.
Once again, I apologize for the inconvenience you've faced, and I appreciate your feedback as it helps us improve our services. We hope to have the opportunity to make things right.
Rose R
Online Experience Specialist
Julie from support was great
Julie my representative was knowledgeable and helped me quickly to solve a redirect issue.
August 22, 2024
Unprompted review
Reply from Freeparking
Hello Maddison,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Freeparking.
Regards,
Rose R
Online Experience Specialist
Good result
Didn't solve the issue (which appears to be a google issue) but gave me good advice.
August 22, 2024
Unprompted review
Reply from Freeparking
Hello JC,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Freeparking.
Regards,
Rose R
Online Experience Specialist
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