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Review summary

Created with AI, based on recent reviews

Evaluating 206 reviews, most reviewers were somewhat happy with their experience overall. Many customers find the platform to be a useful tool for their creative projects, appreciating the smooth user interface and the vast amount of available vectors and pictures. Reviewers often highlight the ease of use for browsing and downloading materials, as well as the variety and quality of stock images. Some also praise the evolution of the platform and its continuous improvements. However, some people were dissatisfied with the customer service, citing issues with unhelpful responses, ignored questions, and difficulties in resolving system failures. There are also mentions of problems with the website, such as being forced to log in repeatedly and encountering issues with subscription management, including unexpected account downgrades and difficulties with password resets. A few other people also felt that the product quality was inconsistent, with some concerns about content originality, and editing tools producing unexpected alterations.

What people talk about most

Website

Reviewers highlight ambiguous aspects of the website. Many customers express dissatisfaction, citing issues... See more

Subscription

Customers had ambiguous experiences with subscription. Many reviewers expressed frustration and... See more

Product

Reviewers mention ambiguous feedback about the product. While some users praise the product for its excellent... See more

User experience

Clients share ambiguous opinions on user experience. Many reviewers express significant frustration, citing... See more

Customer service

Users describe negative interactions with customer service. Many reviewers report that the support team is... See more

Reviews shaping this summary

Rated 2 out of 5 stars

When you're ready to cancel, they will try to trick you. After you click cancel, there's another page that asks you a question to help their marketing team out. Then after you click cancel again, you'... See more

Company replied

Rated 2 out of 5 stars

Support doesn't work, and neither does the program. It's annoying that you pay an annual fee, trust that the site will work, and then they hinder your work because they can't fix the program's "teethi... See more

Company replied

Rated 2 out of 5 stars

Purchased premium package for a team of 8 people for a one day workshop. At the workshop we spent the majority of the day trying to get everyone on the team so they could use their credits. Seem... See more

Company replied

Rated 2 out of 5 stars

Really random feedback from the platform where it appears that the AI is talking to itself about what should happen next. After prompting for an 8s video, here is an example of what I got back...... See more

Company replied


Company details

  1. Software Company
  2. Video Editing Service

Written by the company

Magnific covers image and video generation, audio creation, 3D environments, and real-time collaboration in one platform — over 20 AI tools, all with precision controls that keep the creative in charge. A library of 250M+ creative assets and dedicated upscaling technology complete the toolkit. More than 100 million people visit Magnific monthly, and over 1 million paid subscribers use the platform to produce professional-grade creative work. Together, they generate 175M+ images and videos every month. Enterprise marketing teams, creative studios, production agencies, and independent creatives worldwide choose Magnific for consistent, high-quality output at scale. A free plan is available, with paid tiers for higher usage and additional features. Founded in 2010 as Freepik, the company rebranded to Magnific in 2026. The team of 400+ people works from offices in Málaga (Spain), San Francisco (U.S.A.), and Cartagena (Colombia). Need help? Reach us at support@magnific.com


Contact info

2.8

Average

TrustScore 3 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 91% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

One of the best Design partners ever for me!

Freepik is definitely one of the most useful tools ever! Is a fantastic mixture of infinte resources (free or premium), and its amazing AI Suite. For me it has become a main partner in my visual and design projects, and I'm totally happy being a Premium user, definitely worth it. Congrats, Freepik, keep improving as always!

August 28, 2025
Unprompted review
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Rated 1 out of 5 stars

everything is trapped behind a paywall…

everything is trapped behind a paywall with this site. Just like half of the foolish greedy individuals online here, this website is the downloading site i dislike the most. Everything I download is in a zipped folder cant ever find any transparent png files for free download. They seem to use deceptiv marketing to force people to spend money too much. (a concept that should be illegal) and they tr to ipose a premium upgrade i catn even afford i have no phone no job no income no nothing so they should stop assuming that i have all thiese resources because i really dont. imm sicik and tired of this crap. make it stop!

August 25, 2025
Unprompted review
Magnific logo

Reply from Magnific

Hello, Curtis!

Thank you very much for sharing your experience. We're very sorry to read that you are not satisfied with our services.

Freepik is a Freemium service, meaning that we combine both Free and Premium files and tools. Don't hesitate to use our filters to only find free files when searching for content.

We understand that you encountered some technical issues with content that you have downloaded. Please don't hesitate to share some examples with support@freepik.com and we will be glad to check and provide tips to improve your experience with us!

Rated 2 out of 5 stars

They totally messed up their AI tools

They totally messed up their AI tools - not useful at all anymore, especially the video generation. Not sure why they keep tweaking what works.

August 19, 2025
Unprompted review
Magnific logo

Reply from Magnific

Hello!

We're sorry to hear that you're not satisfied with our AI generation tools. We're constantly applying changes and improvements to them so that they are always up to date.

We'd love to hear more about your experience and provide tips if needed. Please contact support@freepik.com and we'll gladly check your case!

Rated 1 out of 5 stars

I regret subscribing to freepik

I regret subscribing to freepik. it's complicated and very expensive. I just want to finish my credits and never again will I use it.

August 19, 2025
Unprompted review
Magnific logo

Reply from Magnific

Hello!

We’re very sorry to hear that your experience with us didn’t meet your expectations.

Your feedback is very important to us, and we’d be happy to assist you further if you have doubts on how to properly use our tools. Please don't hesitate to contact support@freepik.com with any questions you may have and we'll gladly provide tips to improve your experience!

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Rated 1 out of 5 stars

Not clear and not reliable

Not clear and not reliable. Very desapointed. That service let you go for using a maximum credits or using all credits very fast just pushing up to the next or more expansive subscription. And Services not working, You will lose your time trying to generate videos and writing claims to solve issues never fixed.

August 16, 2025
Unprompted review
Magnific logo

Reply from Magnific

Hello,

I'm sorry to hear about your negative experience.

I invite you to contact us on support@freepik.com and we will check the issue.

Thanks.

Rated 1 out of 5 stars

Fast Credits burnt, Slow Satisfaction

After seeing a few ads about what Freepik could do, I decided to give it a try. I signed up for a full-year subscription (charged monthly, but you must pay for the entire year) only to find it burns through credits faster than a poker machine. In just two days, my entire year’s credits were gone.

The subscription promised 84,000 AI credits per year, enough for up to 16,800 images and 560 videos. In reality, I produced at most 200 images and about 8 videos before the credits ran empty. Each attempt to create an artwork automatically generates multiple versions, with no option to stop the count, pause the process, or correct minor prompt errors, meaning your credits vanish before you can even adjust.

When I contacted support after realising this, their solution was to ask me to pay for another year ($96, already paid) plus an additional $186 to continue. Tools and resources aren’t easily accessible, and by the time I realised what was happening, 97% of my credits were gone within 48 hours.

The results were also inconsistent and uncoordinated, even when using identical prompts. Save yourself the money, the credits, and the frustration. Don't use Freepik.

Freepik assigned Case No 01316423 but the 'solution' was to pay for another annual plan of $15 x 12 ($180) to get our credit back.

August 11, 2025
Unprompted review
Magnific logo

Reply from Magnific

Hi! I am sorry that the subscription did not meet your expectations. If you already wrote to our CS Team, would you mind providing the ticket number so we can review your case? Thanks!

Rated 5 out of 5 stars

Great Quality , Good Variety of Tools , Highly Recommended

FreePik Offers a vast variety of various AI tools , at reasonable and competitive pricing . They Do offer unlimited image generation on premium+ tier which offers expectional image quality . Ran into a small issue with the page not updating the credits pricing immediately after promo ends, but customer support had been extreemly helpful. Id Highly recommend.

August 1, 2025
Unprompted review
Rated 4 out of 5 stars

Using Freepiks video program you’re cost could go up.

I have purchased Freepik and have used it for some time. Some of there video production have some system issues and the programs don’t always follow you instructions.
I have used support several times and after some correspondence, we have normally found a solution. Which have been appreciated and welcomed.

I have tested several of there video system and photo programs and they give a nice and fun product in the end. Especially when you have an old photo, that you can turn into a video, this works well.
The only issue is that the result is not consistent and because of that you need several attempts to get it correct, you can in some cases multiply your cost on a final video by 3-4x to the start price announced.
Be careful in using Freepiks video program and make sure you get all the text explanation correct before you start producing the videos. Your cost will in most cases go higher, so start by using the cheapest versions 1st and lowest resolution, before using the high cost video products.

I will keep updating as it goes…. For now have a nice day

July 25, 2025
Unprompted review
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Rated 2 out of 5 stars

FreePik Is Not A Cheap Website for…

FreePik Is Not A Cheap Website for video creation. I will take 300 credits for 5 5-second video generations. If you select the auto creation model, then it detects the 1000 credits of the video, which is not cheap; it's just a waste of money. Its quality of the video was good. I prefer that's a waste of money.

May 1, 2025
Unprompted review
Magnific logo

Reply from Magnific

Hi, Faizan, I am sorry that your experience was not positive. I would like to kindly ask you for your ticket number so I can review your case. I would like to point out that you can change the video mode and customize every aspect of the video creation, however, I would like to study your case in case there was any mistake, which of course we will be willing to amend. I await for your feedback!

Rated 5 out of 5 stars

Value for money

Value for money, I think it is a very useful platform for creators. I paid for yearly premium and the combination of stock images, mockups and AI tools its worth it for me.

July 25, 2025
Unprompted review
Rated 5 out of 5 stars

I've been using Freepik for a decade…

I've been using Freepik for a decade now, and it's truly a game-changer for my creative projects. The vast collection of high-quality graphics, illustrations, and templates makes it so easy to find exactly what I need, whether it's for social media, presentations, or branding. The user interface is smooth, and I appreciate the regular updates and fresh content.

Freepik has definitely become one of my go-to design resources.

Keep up the great work!

July 25, 2025
Unprompted review
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Rated 5 out of 5 stars

Great Image Website!

I use Freepik mostly on my family tree. Often, obituaries are divided in two columns or are not legible, so I type out these obituaries. I use images of flowers and other objects to make the obituaries look more attractive and presentable. It's great to have hundreds and hundreds of images available for my choosing. I'm very grateful for this website!!!

July 23, 2025
Unprompted review
Rated 5 out of 5 stars

I am using Freepik for years now

I am using Freepik for years now, and they are awesome, I find what I need regarding vector files and images every time. One of the most useful stock websites on the market, I highly recommend it. Thank you Freepik for existing :)

July 7, 2025
Unprompted review
Rated 3 out of 5 stars

Not bad

Not bad! Not the best but useful when you need to make graphics

July 2, 2025
Unprompted review
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Rated 1 out of 5 stars

I have use it today for the first time…

I have use it today for the first time and I have no credits. I could not create anything.

July 16, 2025
Unprompted review
Magnific logo

Reply from Magnific

Hi, Sonia! I am sorry that you did not have a good experience, maybe you would like to contact support@freepik.com and let us know why you feel this way, and we can check if there was a problem with your credits. We will be happy to help.

Rated 1 out of 5 stars

They Host Stolen Content – Copyright Violations Ignoreda ospitano…

They host stolen material on their platform, so be cautious about copyright. Much of the content from their contributors is often copied or outright stolen. In my case, I found content taken directly from my website without permission. I contacted them multiple times asking for its removal, but they never responded.

July 14, 2025
Unprompted review
Magnific logo

Reply from Magnific

Hi Giacomo. I am very sorry that you have experienced this kind of issues. Please contact copyright@freepik.com, or if you have already done so, let us know the ticket number, and we will be able to help. Regards!

Rated 1 out of 5 stars

I tried Free Pick Ai

I tried Free Pick Ai. It works terrible. I wanted it to create a short sales rep pitch video with a talking head. It created muted videos each time I tried again and again. Trusting their customer satisfaction promise, I wanted them to refund the payment. They rejected it. Free Pick AI is useless. And do not trust so called satisfaction promise.

July 6, 2025
Unprompted review
Magnific logo

Reply from Magnific

Hi, Ahmet! I am sorry that you did not have a good experience, maybe you would like to contact support@freepik.com and let us know why you feel this way, and we can check if there was a problem with your creations. We will be happy to help.

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