Freesat Spares Reviews 

231
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 73 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, noting the helpful staff and efficient processes. Many people found the prices reasonable and the solutions offered to be cost-effective alternatives to buying new units. The ordering process was straightforward, with items arriving quickly and often including clear instructions or helpful videos for installation. However, some customers also noted issues with product reliability after repair or with refurbished items. Specific concerns included devices failing again shortly after repair, refurbished components malfunctioning, or persistent recording and power issues.

What people talk about most

Product

Reviewers mention ambiguous feedback about product, with some customers praising the fantastic service and... See more

Service

Customers consistently note positive experiences with service, often highlighting promptness, helpfulness,... See more

Price

Users describe positive interactions with price, often noting that the costs are reasonable and competitive,... See more

Order

Clients share positive opinions on order, often highlighting a straightforward ordering process and... See more

Instructions

Reviewers highlight positive aspects of instructions, finding them clear, precise, and extremely helpful for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Finding a company who can even do repairs nowadays was a bonus in itself. What an excellent service we received and full communication throughout. I cannot believe the speed of repair either. We had... See more

Company replied

Rated 5 out of 5 stars

Ordered online and the item was dispatched far quicker than the projected delivery timings. Only delayed as Royal Mail took 48 hours to collect. Item was well packaged and came with the necessary to... See more

Company replied

Rated 5 out of 5 stars

I placed an online order and was pleasantly surprised as the item was shipped much sooner than expected. The only hold-up was that Royal Mail took two days to pick it up. The packaging was excellent,... See more

Company replied

Rated 5 out of 5 stars

When my FreeSat device stopped working, I looked at the FreeSat Spares website. They gave precise instructions on how to package my device, including a printable address label. My device was repaired... See more


Company details

  1. Audio Visual Equipment Repair Service

Written by the company

We are an independent supplier of Parts & Accessories for the Freesat UK Products & Lots of other TV, Satellite Products. Offering Repair Services on Arris, Panasonic & Humax Set top boxes. We have tonnes of expert advice in our blog, and if you get stuck, we can help via our webchat service.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

231 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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4.6

All reviews

(231)

65 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

Good Service

The replacement part I received works perfectly and I was able to fit it myself. It was delivered quickly and I have been pleased with the service given by Freesat Spares.

September 6, 2024
Rated 5 out of 5 stars

Excellent support

Excellent support, with very quick responses to email queries.
Great advice and a quick delivery for the product.
I purchased a refurbished FreeSat recorder which works perfectly.

Very impress with this company and would recommend them to anyone.

December 11, 2024
Unprompted review
Rated 5 out of 5 stars

The repair was seamless just downloaded…

The repair was seamless just downloaded the postage label, send the box for repair, you get a report what the repair is and cost, agree to the repair, pay for it and the box is sent back to you, usually sent back within a couple of days, would recommend.

November 19, 2024
Unprompted review
Rated 5 out of 5 stars

Fast response

Ordered a new power cable to ease the moving of my Freesat box from my house to the caravan at weekends at it was delivered very quickly.

September 11, 2024
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Rated 5 out of 5 stars

Excellent service

Excellent service in todays "throwaway buy-a-new-one world" My Freesat box is now working perfectly again with the additional bonus that I still have all my recording on the harddrive that I would have lost had I purchased a new box. Also I feel this is environmentally freindly since I have saved my old box going into landfill.

September 9, 2024
Rated 5 out of 5 stars

A faultless experience

They were responsive and helpful before I made the purchase. The new disk drive arrived a day earlier than expected, and the instruction video made it easy to replace the old one. It took me less than 15 minutes and now the box is working like new!

December 7, 2024
Unprompted review
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Rated 5 out of 5 stars

An original remote replacement

An original remote replacement. Just what I wanted. A little expensive but you get first class quality service. I'm not sure the original Freesat remotes are the best quality though, but Freesat Spares are supplying original spares. No other alternative comes anywhere near the original. Might just have to put up with regular replacements, the frequently used buttons are prone to "wear out".

June 5, 2024
Unprompted review

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