Image was a little blury, which wasn't the case when I printed it myself on plain paper, or some photo paper which I had at home. I only turned to using a company to print because my new printer left... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I bought the photos and ordered next day delivery. It was a Friday but it was offered at a premium price. I paid but the photos didn’t arrive until Tuesday. I have asked to be refunded but they just s... See more
The website promised next day delivery but in fact the photos took about 3 days to arrive! Also it isn't very clear on the website about how many will be on the order. However the guys thing is the p... See more
I requested and paid for next day delivery, but order did not arrive until the following day. I placed my order just after 9am but on the details of delivery not the order was not progressed until 6pm... See more
Company details
Written by the company
Thousands of people around the UK use FREESNAPS every year. Our features and integrations allow you to print your precious photos directly from your mobile phone, quick turnaround time and free delivery makes us a market leader. FREESNAPS has been around since 2008. The company started slowly in a small town in UK. Now we’re sending photo products far and wide, and we love how quickly we’re growing. We see our website as the heartbeat of our business, creating innovative products that empower our customers to be more creative.
Contact info
United Kingdom
- freesnaps.co.uk
3.4
Average
11K reviews
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Very clear some of them
May 18, 2026
Reply from Freesnaps
We appreciate your feedback. We are always working to improve.
I paid for next day delivery and my…
I paid for next day delivery and my delivery was a week late. I’ve sent multiple emails about this and have been completely ignored. I will not be using this company again due to their poor customer service. The quality of the photos were not great either.
May 18, 2026
Reply from Freesnaps
We sincerely apologize for the significant delay and lack of response to your emails. We understand your frustration with both the delivery and photo quality.
Paid for next day delivery took 3 days
Paid for next day delivery took 3 days. These photos were for my dad's funeral. Sent email and no response....
June 1, 2026
Some photos cropped
June 1, 2026
Update to previous review
The pictures were all good but the frames were very poor quality, the glass (well plastic!) didn't fit one frame it was cut smaller and both frames had black clips missing from the back so the pictures fell out. I emailed the company and was asked to send in pictures which I have but to date have not heard back. Update to this message, the company have now delivered new frames, thank you. This review could have been avoided if a simple email had been sent to say that new frames were on there way.
June 1, 2026
Reply from Freesnaps
Hello claire. Just a small update on this. Your replacement frames were dispatched yesterday. Many thanks for keeping us up to date
Reply from Freesnaps
We are glad you are consistently satisfied. Thank you for your continued support!
Reply from Freesnaps
We are very pleased you enjoyed our great service and quick delivery. Thank you for your feedback.
Absolutely delighted with my photos
Absolutely delighted with my photos, great quality, great service highly recommended, would buy again,
May 26, 2026
Reply from Freesnaps
We're absolutely delighted you're happy with your photos and our service! Thank you for your kind words and recommendation.
Great quality very quickly delivered…
Great quality very quickly delivered free, perfect.
June 1, 2026
Reply from Freesnaps
We are so happy you found our quality great and delivery quick. Thank you for your feedback!
Wasted money on "next day" delivery
Quality is super however,I paid for next day delivery and did not receive that service. Photos were for my child's birthday but they didn't arrive in time. Very disappointed. Waste of my money.
May 31, 2026
Reply from Freesnaps
Hi,
We sincerely apologise for any inconvenience caused. Please note that Next Day Delivery is available from Monday to Friday, with a cut-off time of 11:00 AM. For full delivery information, please see our delivery rules: freesnaps.co.uk/delivery
Great service
Great service. Very happy with photos, pricing and fast delivery. Thank you so much.
May 30, 2026
Reply from Freesnaps
We're so happy you're pleased with our service, photos, pricing, and fast delivery. Thank you for your kind words!
Super fast great quality
May 31, 2026
Reply from Freesnaps
We're so glad you enjoyed your experience with us! We appreciate your kind words.
Paid for next day delivery at a premium…
Paid for next day delivery at a premium to ensure delivery. Took almost 48 hours and the photos were late for the event that they were needed for
May 29, 2026
Reply from Freesnaps
Hi,
We sincerely apologise for any inconvenience caused. Please note that Next Day Delivery is available from Monday to Friday, with a cut-off time of 11:00 AM. For full delivery information, please see our delivery rules: freesnaps.co.uk/delivery
Next day delivery charge is a scam
Paid for next day delivery on a friday, items didn't arrive until the Monday. At no point in the purchase process did it state that next day delivery didn't cover weekends. Request for a refund had been met with a generic, copy and paste reply. Useless
May 31, 2026
Reply from Freesnaps
Hi Paul. We are sorry to hear of your disappointment. For future reference please see our delivery page for all details like cut of times etc.
Reply from Freesnaps
Hello Kellie. We're so glad your pictures arrived quickly and exceeded your expectations! Thank you for your feedback.
Don’t buy from here!
Don’t buy from here!
Ordered my phots ages ago, should have read the reviews first about freesnaps. replies are super slow and I’m still waiting for the photos I ordered them last Friday for next day delivery nothing came got some emails saying it’s coming via Amazon shipping then shortly after it said it’s been cancelled and I need to contact freesnaps. Now that I’ve looked through the reviews I can see that it’s a reoccurring issue of theirs.
May 31, 2026
Reply from Freesnaps
Hi Issac. If you can send us a email with reference trust pilot we can sure get this investigated.
My order never arrived
My order never arrived despite the tracking saying it was delivered. Customer service were very unresponsive.
Reply to company: As stated above, despite the order saying it was delivered, I was in all day and have direct eyeline to my driveway. No one even approached the driveway at the time of the supposed delivery and my dad was in the driveway at that point and no one delivered anything. The package has either been delivered to the wrong address or the courier has lied. Either way I would like a refund as it is now too late and I needed the photos by today.
May 31, 2026
Reply from Freesnaps
Hi Saskia . When clicking on your tracking it’s showing delivered.
Excellent service and delivery
May 31, 2026
Reply from Freesnaps
Hello Alex. We appreciate your feedback!
took my discount off before i payed
took my discount off before i payed. sent multiple emails saying this. haven’t heard back. for next day delivery came 3 days later
May 31, 2026
Reply from Freesnaps
Hi Olivia. Sorry for the delay on email. We have now refunded your 50% . This will be with you in a few days
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