I bought the photos and ordered next day delivery. It was a Friday but it was offered at a premium price. I paid but the photos didn’t arrive until Tuesday. I have asked to be refunded but they just s... See more
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Can't fault the ordering process nor the speed of the delivery. The only thing I'd say is that the frame is a bit basic. Otherwise great service.
I paid £4.99 for next day delivery on 29/05 and received my order on 02/06, too late for the gift I have planned for a special birthday, really not impressed and won’t use again. In view of the resp... See more
Company replied
Easy process and some other companies couldn’t print the older photos due to low res, however Freesnaps could and I’m over-joyed with them! Thank you will be using you again
Company details
Written by the company
Thousands of people around the UK use FREESNAPS every year. Our features and integrations allow you to print your precious photos directly from your mobile phone, quick turnaround time and free delivery makes us a market leader. FREESNAPS has been around since 2008. The company started slowly in a small town in UK. Now we’re sending photo products far and wide, and we love how quickly we’re growing. We see our website as the heartbeat of our business, creating innovative products that empower our customers to be more creative.
Contact info
United Kingdom
- freesnaps.co.uk
3.4
Average
11K reviews
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Image was a little blury
Image was a little blury, which wasn't the case when I printed it myself on plain paper, or some photo paper which I had at home. I only turned to using a company to print because my new printer left a line going through the image which I couldn't correct. So it is a shame the gifts I am making for my students won't be of the quality I was hoping for, but it will have to do as I have no time to correct it. They did arrive in two days after purchasing however.
May 25, 2026
Still haven’t received any photos…
Still haven’t received any photos despite being told they would arrive by Thursday so cannot comment on the quality as yet
May 26, 2026
Unfortunately my order has not arrived…
Unfortunately my order has not arrived :-( Amazon Shipping said delayed but no further update since 27th. I believe this is entirely a shipping issue rather than the product, which appears to have been sent by Freesnaps promptly.
May 26, 2026
Despite claiming to deliver next day…
Despite claiming to deliver next day free of charge, and allowing for the extra time it would take to process my order over a bank holiday, my order was two days late and therefore no use. The quality wasn’t great either. Definitely wouldn’t recommend.
May 26, 2026
Absolutely awful service
Absolutely awful service. I paid for next day delivery and my order still hasn’t arrived over a week later. I’ve emailed the company three times and have received no response at all. No communication, no update, nothing. Very disappointing experience and completely unacceptable customer service. I would not recommend this company to anyone.
May 26, 2026
If I could give no stars I would!…
Not only did I pay for next day delivery which has now turned into 3 days and counting as my delivery is still not here, customer service have totally ignored my messages when I’ve reached out to ask why this had happened. Appalling behaviour, but they’ve had my money now so why would they care and of course there is no one to speak to so what now? Truly awful. AVOID!
May 29, 2026
Unprompted review
Paid next day delivery on 24th it’s not…
Paid next day delivery on 24th it’s not 29th and still no sign of it..
May 26, 2026
There was a blank page in the middle of…
There was a blank page in the middle of the photo book
May 12, 2026
Just so satisfied with the order
May 25, 2026
Dreadful slow service and expensive…
Dreadful slow service and expensive delivery
May 29, 2026
Unprompted review
If I could put zero stars I would
If I could put zero stars I would. The print quality that arrived was awful, when I emailed them about resolving it they blamed the quality of my images. When I showed them the resolution of my files was fine they stopped replying. Now they are blanked my emails. Do yourself a favour and do not use these.
May 29, 2026
Unprompted review
The image I was sent was only half the…
The image I was sent was only half the photo uploaded and of very poor quality. It was completely useless for the purpose intended and a big disappointment. Perhaps a better approach would have been to reject my original and not charge me for the item.
May 22, 2026
Only let late delivery down was Amazon delivery…
Only let down was Amazon delivery delayed. They're getting like royal mail. Unreliable
May 25, 2026
I uploaded 3 sets of pictures for…
I uploaded 3 sets of pictures for printing. When they arrived 1 set was mine and 2 sets belonged to someone else
May 11, 2026
I recieved 24 photos out of the 83 i…
I recieved 24 photos out of the 83 i paid for. Emailed customer support & no response?
May 25, 2026
Disappointing
The quality of the printing and paper are not great.
The photos are slighlty cut on the left side.
I chose the mat option but I fing it very grainy.
It ended up costing much more than the advertised price.
Would not use again.
May 11, 2026
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