Recent booked shipment with a certain trucker did not get picked up for 3 days. Freightera was able to rectify the situation after 3 days of no-show of the trucker, and freight was picked up by a... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Always great experiences with Freightera. The rates are competitive, the team really cares about the details, and ultimately loads get delivered smoothly and on time, which is icing on the cake. Hig... See more
I was new to shipping freight and these guys made it super easy. Fast responses from support, and got me a much better price than I was offered when booking direct with the logistics companies. The... See more
Company replied
We have used Freightera since 2023. The platform is easy to use for LTL quoting and booking and offers better rates than competitors. We value our great relationship with our amazing account manager,... See more
Company replied
Company details
- #9 of 16 best companies in Shipping Service
- #12 of 26 best companies in Logistics Service
- #17 of 23 best companies in Transportation Service
Written by the company
Offering online freight quotes from 100s of truckload & LTL companies. Compare and find the best rates instantly. Over 20 billion carrier rates in the USA, Canada and cross-border. Register for FREE. Super-friendly support.
Contact info
Office 8036 200-375 Water Street, V6B 5C6, Vancouver, Canada
- (800) 886-4870
- clientcare@freightera.com
- freightera.com
4.4
Excellent
953 reviews
Replied to 70% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Will be using again for our LTL freight
I have been working with a local freight company in our area for years to meet our LTL needs. I'm thrilled to have discovered Freightera's website. Their customer service is fantastic, and most importantly, our equipment arrived at our customer's service centre on time and damage-free
June 24, 2025
Unprompted review
Reply from Freightera
Thank you Josh! We look forward to working with you!
All shipments that we use Freightera…
All shipments that we use Freightera for are delivered on time and no damage. We have been using Freightera for over 5 years and we are very happy.
Bob Osborne
President R.D. Strickland Inc
July 7, 2025
Unprompted review
Reply from Freightera
Thank you for your trust over the years Bob, we really appreciate it!
Reply from Freightera
Thank you so much for your review! We appreciate it!
Best Choice for Shipping
Lowest shipping prices. Easy to book. Delivered before deadline.
June 30, 2025
Reply from Freightera
Thank you Robert, we really appreciate the feedback!
Highly Recommend
I have been using Freightera for a few years. They have such great Customer service. All the staff are very friendly and fast as resolving inquires.
Their shipping site is simple and user friendly. Often times, other providers cannot beat Freighteras rates.
Its a One - Stop - Shop.
I highly recommend trying them out.
July 7, 2025
Unprompted review
Reply from Freightera
Thank you so much for your lovely feedback!
Scheduled a pick up using the website…
Scheduled a pick up using the website to fill out relevant details. Driver went to P/U location and it sounds like a combination of logistics and Pick up site errors however, driver didn't know what he was picking up and warehouse attendant didn't know of what he was supposed to pick up. Please read the data inputs on your bill of lading and or online receipts. All information is there in plain site. We're now 16 hours behind planning. First time the shas happened with this company so they're still 95% dependable.
Update ***
Freightera was able to rectify my issue by getting my deliveries on a dedicated truck and expedited to my venue in the span of a couple of hours. They truly exemplify great turnaround customer service. Thanks Freightera!
July 1, 2025
Reply from Freightera
Thank you for reaching out Samuel! Unfortunately, it seems that the carrier was not able to pick this order up on the requested date as they had issues with getting the pickup location to release the shipment to them. Due to this, and as per your conversation with our Logistics team, this order has been transferred to a new carrier that was able to have this order picked up and delivered on the same day.
No commitment on timing
No commitment on timing. Poor communication. very hard to get hold of someone there. even when you leave instructions for pick up no one reads or follows.
July 2, 2025
Reply from Freightera
Thank you for reaching out Amit! Unfortunately, our carriers don't usually provide pickup ETAs unless these are specifically requested. When you reach out to carriers directly, they can sometimes be too busy on other lines and their hold times can be quite long which is why we recommend reaching out to Freightera directly with any questions or issues you may have. When it comes to this particular order, we have recieved the confirmation that this has now been picked up and delivered within the provided delivery range. We apologize for any inconvenience caused due to a delayed pickup.
Reply from Freightera
Thank you for reaching out Azhar! Unfortunately, during our verification process we were advised that the delivery location is a limited access area, due to which the carrier will be charging an additional fee. Our team has advised you of this ahead of pickup and, as you have agreed, we have advised the carrier to proceed with this order. As per our conversation, Freightera has covered this fee as a sign of good faith and we hope to continue working with you in the future!
A seamless process!
A seamless, easy process, much less taxing than other freight shipments I've done. Fast delivery!
June 18, 2025
Reply from Freightera
Thank you very much for your review Richard!
Quote id 27813f
Quote id 27813f
We waited all day and no one showed up to pickup, i called Day & Ross after a long time they find out but cannot confirm pickup for the day, waisted all day waiting and we don’t know if it will be picked up on Monday the 30
We don’t have any update
June 16, 2025
Reply from Freightera
Thank you for your feedback Michele. Firstly, we would like to sincerely apologize for the delay on this order as we completely understand how inconvenient this can be for your business. In addition to that, we are terribly sorry that you were not able to get timely or accurate information when you originally contacted the carrier for this order. Because of issues like these, we always recommend reaching out to us directly, rather than to the carrier, as we are able to reach out to our sales representatives first and speed up the process of getting information.
Unfortunately, when it comes to all of our carriers, all pickup and delivery dates are only estimated and cannot be guaranteed. In addition to this, a lot of carriers aren't able to advise ahead of time if they will be able to pick the order up on the requested date. This is because they usually schedule orders for requested dates and plan to pick them up, but delays happen when they either get held up at previous locations or their trucks get filled out ahead of being able to reach the next location. Because of cases like these, we highly recommend reaching out to us ahead of pickup if your order is time sensitive, and letting us know about this, so that we can advise on the best carrier options for this and also closely monitor the shipment to minimize the chances of your orders being delayed.
When it comes to this particular order, it seems that the main issue came from the lack of communication between the carrier and the partner that they had assigned to this order. Due to this, the order was delayed and we have cancelled it, as per your request. A full refund has been issued for this order as well.
Customer Service/Transparency
I find that all the customer service people are very responsive and I like the transparency of the companies that are quoting on our shipment
June 26, 2025
Reply from Freightera
Thank you very much Val!
Reply from Freightera
Thank you for your lovely feedback!
Never had a problem with the Freightera…
Never had a problem with the Freightera platform or any employees ( eager to help and answer any questions ).
Freightera has been our only shipper for over 10 years.
June 23, 2025
Reply from Freightera
Thank you so much Branko, we are happy to be of help!
Great logistics company!
Freightera has been great to deal with. Sarah is a very good communicator, we appreciate such quality service!
June 16, 2025
Unprompted review
Reply from Freightera
Thank you for your kind feedback Jeffrey!
Absolute perfect experience!
Absolute perfect experience and will be using them going forward!
June 6, 2025
Unprompted review
Reply from Freightera
Thank you very much, we look forward to working with you in the future!
My pallet was not picked up as…
My pallet was not picked up as scheduled and no attempt to contact us to explain.
June 13, 2025
Reply from Freightera
We are terribly sorry for the delay on your order Bruce! Unfortunately, the carrier was not able to pick this order up on Friday, June 13th, and they had to push the pickup date over to the following business day which was Monday, June 16th. Unfortunately, when it comes to the carriers we work with, all pickup and delivery dates are only estimated and cannot be guaranteed unless otherwise specified.
NO DRIVER SHOWED UP TO PICK UP SHIPMENTS
June 12, 2025
Reply from Freightera
Thank you for reaching out Vinny and our apologies for the inconvenience. Unfortunately, as your order was booked after 12pm on June 12th, the carrier was not able to schedule this pickup for the same day. Due to this, the order was scheduled for the following business day, June 13th, and was picked up on this date too. Please note that the latest cut-off time for scheduling orders to be picked up on the same day would be 12pm local time at the pickup location. If the order is booked after 12pm, the carrier would likely not be able to schedule the shipment for same day pickup. Once again, our apologies for the confusion.
Hassle free and smooth experience
Hassle free and smooth experience. Freightera is really responsive to questions and friendly. We would highly recommend Freightera to anyone who asks about LTL shipments.
June 11, 2025
Reply from Freightera
Thank you so much DK! :)
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