Freightos can't be replaced as a valuable shipping resource. They can't stop all shipping company errors... but they do an awesome job hooking us up with freight forwarders. Absolutely excellent.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Freightos is a very user friendly website for quotes & booking. I would like to see them go one step further by improving....what documentation is required & who is responsible for each. i.e. customer... See more
Company replied
The platform shares the below benefits: - gives the ability to user to monitor booked shipments in a orderly manner. - connects user and shipping agents, if the second do not email user directly. P... See more
Easy to use, reliable, tracking advice in real-time is great and pricing is very competitive. Freightos have never let me down! So, thank you very much!
Company replied
Company details
- #17 of 23 best companies in Shipping Company
- #16 of 27 best companies in Logistics Service
About Freightos
Written by the company
The Freightos marketplace gives you access to instantly compare, book, and manage your freight seamlessly across 45+ providers. Sign up for free now.
|
GET STARTED FOR FREE
|
|
I'M AN ENTERPRISE IMPORTER
|
| Why Freightos? |
Contact info
PO Box 3263, Champlain, 12919, New York, United States
- ship@freightos.com
- freightos.com
4.3
Excellent
864 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The Shipment Process was Seamless
The shipment process was seamless and I liked how the email communication was constant during the entire process. However, the process of issuing a credit to customers needs improvement. I was informed that the total cost of the shipment (regarding the weight of the package and surcharge) was less than expected. So, I've inquired about the excess amount being credited to my credit card, however, I have not received a response yet. This type of transaction needs improvement. Overall, the shipping experience was good.
February 23, 2025
Reply from Freightos
Thanks for your review! I checked with our support team and don't see a record of you reaching out to Freightos, so I assume you are referring to your forwarder. We recommend reaching out to them again - you can do this easily on the live chat messenger directly from the Freightos platform, and hopefully you'll have the refund reflected soon.
Advertisement
🚨 AVOID FREIGHTOS
🚨 AVOID FREIGHTOS – USELESS PROTECTION & ZERO SUPPORT 🚨
If you think Freightos will protect you in case of a shipping issue, think again! Their so-called "secure platform" and "support in case of disputes" are nothing but empty promises.
I booked a shipment through Freightos with a scheduled delivery in December. Instead, my container was lost for weeks, with no updates, no accountability, and no real help from Freightos. Despite multiple attempts to get assistance, they did absolutely nothing to resolve the issue. I had to personally chase down the transport company, deal with all the back-and-forth, and waste countless hours trying to find a solution.
And what does Freightos' "protection" mean in reality? Nothing. No compensation, no real mediation, no enforcement of any responsibility from the carrier. You're completely on your own.
If you're considering using Freightos, save yourself the headache and just book directly with a carrier. You'll pay less and get the same level of service – which is to say, none. Freightos adds zero value when things go wrong.
STAY AWAY unless you enjoy paying extra for absolutely nothing. 🚫
December 26, 2024
Unprompted review
Reply from Freightos
We're sorry that your recent shipment didn't go well. I can see on your account that our support team have been in touch with you. Wishing you smoother shipping in the future.
Smooth and hassle-free shipping experience
I used Freightos to ship goods from the EU to Asia, and it was a fantastic experience. The communication was clear and timely, and the follow-up throughout the process was excellent. Everything went smoothly, and I felt well-supported at every step. Highly recommend Freightos for anyone looking for reliable and efficient shipping services!
December 30, 2024
Reply from Freightos
Thank you for the fantastic review! We're so happy you had a great experience and had good communication and follow-up throughout your shipment. We hope to see you back for your next shipment!
Amazing platform
Fast, reliability, good price.
I recommend dealing with this amazing platform.
December 29, 2024
Reply from Freightos
Thanks for the review - we're so pleased that you found our platform fast, reliable to use, with fair shipping rates. We hope to see you again soon!
Advertisement
Reply from Freightos
Thanks for the great review! We're thrilled you love using our platform and hope to see you back again soon.
Excellent comunication and customer…
Excellent comunication and customer service, very competitive pricing, greta overall experience
December 8, 2024
Reply from Freightos
Thank you for your great review! We're thrilled you had a good experience on Freightos. Hope to see you again soon.
Reply from Freightos
Thank you for your review! We're thrilled you had a great shipping experience and hope to see you again.
Transparent and easy to use.
November 24, 2024
Reply from Freightos
We're so pleased you found our platform easy to use and the pricing transparent! We hope to see you again.
Advertisement
Reply from Freightos
Great to hear you had no problems with your shipment! We hope to see you back again on Freightos. Thanks for your review.
Easy process from start to finish
Easy process from start to finish, ensure you have all your paperwork pertaining to your shipment ready and you will have no issues.
November 11, 2024
Reply from Freightos
Thanks for your review. We're thrilled you found it an easy process from beginning to end. And yes its great advice to have all the relevant paperwork ready - it really helps ensure a smoother shipment. Thank you!
Really great experience
Really great experience. Outstanding communications. Honest pricing. Shipment was slightly overweight and they repriced it fairly. Super fast delivery. I’m impressed and will use again
November 6, 2024
Reply from Freightos
We're so pleased to hear you had such a great shipping experience! We aim to make shipping as smooth as possible, so we're thrilled that this was your experience. We hope to see you again.
Reply from Freightos
Thanks for your review of Freightos. We're thrilled you found our platform easy to use with good shipping rates! We hope to see you back again soon.
Advertisement
Great to work with
Great to work with, handled everything, always available if I had any concerns via chat, with real people on the other end. Delivery from China to my home went smoothly than expected
September 25, 2024
Reply from Freightos
Thanks for the great review - we're thrilled you had a great experience booking your shipment on the Freightos marketplace. Hope to see you again :)
Untrustworthy company
Untrustworthy company. I purchased about $2,500 in custom gift boxes from China and had to pay about as much to get these air freighted to the US. Two boxes were missing and I brought it to their attention immediately with no response. The only reason they responded eventually is after I left a bad review, which I agreed to delete for them if they made it right. After going back and forth with slow communication, they told me it's too late to file a claim and eventually agreed to pay me just the price of the missing merchandise. I was not pleased with this solution, as it only covered half of my losses, not including customs duty fees. This happened in November, 2023 and still no refund as of September 26, 2024. They cost me over $600 and I'm done dealing with this. Will never use them again and I highly recommend using another freight company.
October 31, 2023
Unprompted review
It was great
It was great. All transaction went very smooth. From booking up to delivery. Love it:
September 7, 2024
Reply from Freightos
Thanks for the super review! I'm so pleased you had a smooth shipment and delivery process. We hope to see you again soon.
Advertisement
Very professional
Very professional with regular update. I was very happy with the service
September 1, 2024
Reply from Freightos
Thanks so much for the super review of Freightos!
Excellent and efficient shipping experience
I recently used Freightos for my shipping needs, and I couldn't be more satisfied. The platform is user-friendly, and the booking process was incredibly smooth. The customer service team was responsive and helpful, addressing all my questions promptly. I highly recommend Freightos for anyone looking for a reliable and efficient shipping solution.
August 5, 2024
Reply from Freightos
Thank you for the great review! We aim to making international shipping as smooth and pain-free as possible - so we're thrilled that it was your experience with us.
Always feel confident booking on…
Always feel confident booking on Freightos.
Great platform, fast pickups and good communication. Also competitive prices!
August 1, 2024
Reply from Freightos
Thank you for the great review of Freightos! We hope to see you again very soon!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.