BE AWARE of Freja shops very difficult…
BE AWARE of Freja shops very difficult and circumstantial return policy:
We are sorry to hear about your decision to return your order, but we respect your decision and your right to cancel your purchase. We appreciate your communication and feedback and we are here to assist you with your return request.
To exercise your right of withdrawal, you must inform us of your decision to cancel this contract by means of a clear statement (eg a letter or email by post). It is necessary for us to receive the goods back in order to return them.
1. Please find the attached withdrawal form below this email and return it completed, signed and scanned.
2. Please read our returns policy before starting the return process. Failure to comply with the policy may result in the cancellation of your refund.
3. Send the goods to the following address:
Name: Mark DSA
Address: Lane 1177, Jianlan Road, Meihui Street, Yinzhou, Ningbo, Zhejiang, China
Phone: +86 131 2762 1098
Postal code: 315100
Please use only one shipping method with a tracking number for the return so we can assign your return.
In this way, you inform us in advance about the return, and the goods received can be clearly attributed to the correct order. This is the only way to guarantee a quick refund. When we receive the return shipment, we will be informed of the receipt and the refund can be made.
Please only use a shipping method with a tracking number for the return shipment so we can assign your return shipment.
To save you the trouble and cost of returning the package, we would like to offer you another option of 20% partial refund. This allows you to keep the product while receiving a refund for that portion of the purchase price. Returning packages can be expensive and sometimes complicated, so we hope this solution is a practical and cost-effective alternative. If you choose to accept this offer, please let us know so we can process your refund.
In advance thank you.
We are happy to answer any additional questions you may have! Just reply to this email. We will help you within 1-12 hours.
With best regards,
Asthma