french-bandit.com Reviews 632

TrustScore 4.5 out of 5

4.5

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4.5

Excellent

TrustScore 4.5 out of 5

632 reviews

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Replied to 14% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Very helpful customer service!

Excellent customer service! My package was not delivered and customer service helped me track it down with all the information I needed to pick it up at the post office. Their quality is excellent and my dog looks so cute in her harnesses & bucket hat! Highly recommend!

July 30, 2025
Unprompted review
Rated 1 out of 5 stars

Very poor quality

Very poor quality, the poo bags broke within 2 weeks without the dog chewing it or doing anything to destroy it. Very very very expensive for the quality. I'm afraid the harness or lead will break down after a few months. I'll never buy from FrenchBandit again due to the quality issues.

January 27, 2025
Unprompted review
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Reply from french-bandit.com

Hello Georgian,

We’re truly sorry to hear about your experience and understand your disappointment. Our products are designed to be both stylish and durable, so it’s concerning to hear that your poo bag holder broke so quickly.

This is definitely not the standard we aim for, and we take your feedback very seriously. If you haven’t already, please reach out to our customer service at hi@french-bandit.com, and we’d be happy to look into this for you.

As for our harnesses and leads, rest assured that they are crafted with high-quality materials and rigorously tested for durability. We would love the chance to restore your confidence in French Bandit.

Thank you for your feedback, which helps us continue to improve.

The French Bandit Team 🐾

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