I had a really good experience from beginning till the end. I contacted Lataffa on their instagram account and I was recommended by them to place my order with French Arabian Perfumes. The custo... See more
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Not a realiable business at all. Purchased a fragrance next day delivery and have not received it. Received an email by the company saying that they had assigned delivery to Amazon, and any queries sh... See more
Company replied
It was super easy to order and the discount as well made it worthwhile. Delivery was on time as stipulated. Overall, great service
I just made my first purchase after searching many suppliers and finally I found French Arabian website which I trusted on the quality of the products since I started to find the essence I wanted.... See more
Company details
Written by the company
French Arabian Perfumes offers a curated selection of luxurious perfumes, body sprays, home fragrances, and more for men and women. - Wide Brand Selection, Exclusive UAE-Made Fragrances: We offer both our prestigious brands (French Arabian Perfumes, Nylaa, Maryaj, Pearla Nera, La Beaute, Brandy) and authorized resale of popular brands (Lattafa, My Perfumes, Al-Rehab). - Wholesale & Retail: We cater to both wholesale and retail customers, offering competitive pricing and a diverse range of products. - Fast & Easy Delivery: Enjoy fast and convenient shipping throughout Europe from our UK stock. Explore our captivating scents, perfect for every occasion.
Contact info
395 George Rd, Erdington, B23 7RY, Birmingham, United Kingdom
- 07830200043
- info@frencharabianperfume.com
- frencharabianperfume.com
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 22% of negative reviews
Typically takes over 1 month to reply
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Honestly
Honestly, I think a lot of these reviews are fake. I bought a perfume based on them and instantly regretted it. Delivery was super fast — no complaints there — but the scent disappears the second you spray it. I never write reviews, but this one annoyed me enough to speak up. Buy at your own risk ⚠️
Amazing
Arrived quickly and packaging and bottle was beautiful . Amazing and lasting scent. Great scent
You're coming across as a scam company
You're coming across as a scam company, why would I order for something and you send me a different product. No apologises or what so ever and the return label sent can't be scanned by post office. Mobile number not going through, WhatsApp said they only deal with wholesale purchase.
This felt like a million bucks!
This perfume felt like a million bucks! I will definitely buy again.
All good service like the smells happy…
All good service like the smells happy with what I have will purchase again
Great Products And Speedy Delivery
The fragrances are superb and the delivery is so quick. Service is second to none!
Great company lots of communication and…
Great company lots of communication and promo delivery I love all my new fragrances and great prices thank you
Very quick delivery and well packedaged
Very quick delivery and well packaged
And item good value will be buying from again thanks excellent customer service

Reply from French Arabian Perfumes
Decent enough items very good price…
Decent enough items very good price quick delivery cheers

Reply from French Arabian Perfumes
Wonderful service
Great service, the whole process from order to delivery was quick and easy. Love the perfume, Amara is a lovely scent at a great price. I would definitely order from French Arabian again and would highly recommend.

Reply from French Arabian Perfumes

Reply from French Arabian Perfumes
Fantastic service!
Ordered a product from this wonderful company the other day and I was really impressed with the super fast delivery… took under 48 hours from ordering to being delivered fantastic. Product was well packaged and I absolutely love the product. Will definitely be using this company in future.

Reply from French Arabian Perfumes
Oud Simplicity is 🔥🔥🔥
Great price, fast delivery and the most compliments I’ve ever had from a fragrance.

Reply from French Arabian Perfumes
Excellent service
Excellent service. Got my perfume in time and it is a genuine product. Highly recommend this shop.

Reply from French Arabian Perfumes

Reply from French Arabian Perfumes
Lost a repeat customer due to terrible customer service.
Despite being a repeat customer and not having any issues with my past purchases, my most recent purchase the atomiser stopped working. Despite showing proof of the atomiser not working, they only offered a measley £5 discount to buy a whole new bottle. I first contacted them asking if they could direct me to wear I could get a replacement for the atomiser, they ignored me and then eventually answered asking when I purchased. I purchased on the 30th of January, I had used the perfume about 4-5times before the atomiser stopped working, so it's still a full bottle. I showed then video evidence of the atomiser not working. They claimed that as per TikTok return policy I can't get a return after 30days, but I didn't ask for a return or refund, just a replacement for the atomiser because the perfume is currently useless.
After checking my Consumer Rights, I learned that I would still be entitled to a refund or replacement as the item no considered satisfactory for intended use. Under the Consumer Rights Act 2015, I am entitled to a refund or replacement for a faulty product. A £5 discount on a repurchase does not resolve the issue, especially as it would cost me more than I originally paid. In fact, even with the £5 discount it still ends up costing most than what I originally paid because they've increased the price now, like they're trying to scam me into buying another one when the one I already bought is faulty.
What I don't understand is that, I've bought 4 perfumes from them, so clearly it's not like I don't like their products, I've left positive reviews before, so I understand why they can't do the honest good faith thing of at least offering to replace or offer a discount that covers most of the cost of a new perfume +pp.
I am quite disappointed by their response, I might understand if I was maybe a first time buyer, but no, I've been a repeat buyer and now they have absolutely lost a customer. I am business owner myself and I absolutely would never treat clients who have patronised my business especially multiple times like this. This is not an honest way to trade.

Reply from French Arabian Perfumes
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