French Arabian Perfumes Reviews 

77
TrustScore 4 out of 5

3.9

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See what reviewers are saying

Rated 5 out of 5 stars

I had a really good experience from beginning till the end. I contacted Lataffa on their instagram account and I was recommended by them to place my order with French Arabian Perfumes. The custo... See more

Rated 1 out of 5 stars

Not a realiable business at all. Purchased a fragrance next day delivery and have not received it. Received an email by the company saying that they had assigned delivery to Amazon, and any queries sh... See more

Company replied

Rated 5 out of 5 stars

It was super easy to order and the discount as well made it worthwhile. Delivery was on time as stipulated. Overall, great service

Rated 5 out of 5 stars

I just made my first purchase after searching many suppliers and finally I found French Arabian website which I trusted on the quality of the products since I started to find the essence I wanted.... See more

Company details

  1. Perfume Store
  2. Flavours, Fragrances and Aroma Supplier

Written by the company

French Arabian Perfumes offers a curated selection of luxurious perfumes, body sprays, home fragrances, and more for men and women. - Wide Brand Selection, Exclusive UAE-Made Fragrances: We offer both our prestigious brands (French Arabian Perfumes, Nylaa, Maryaj, Pearla Nera, La Beaute, Brandy) and authorized resale of popular brands (Lattafa, My Perfumes, Al-Rehab). - Wholesale & Retail: We cater to both wholesale and retail customers, offering competitive pricing and a diverse range of products. - Fast & Easy Delivery: Enjoy fast and convenient shipping throughout Europe from our UK stock. Explore our captivating scents, perfect for every occasion.


Contact info

3.9

Great

TrustScore 4 out of 5

77 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 22% of negative reviews

Typically takes over 1 month to reply

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3.9

All reviews

(77)

24 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Honestly

Honestly, I think a lot of these reviews are fake. I bought a perfume based on them and instantly regretted it. Delivery was super fast — no complaints there — but the scent disappears the second you spray it. I never write reviews, but this one annoyed me enough to speak up. Buy at your own risk ⚠️

August 20, 2025
Unprompted review
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Rated 1 out of 5 stars

You're coming across as a scam company

You're coming across as a scam company, why would I order for something and you send me a different product. No apologises or what so ever and the return label sent can't be scanned by post office. Mobile number not going through, WhatsApp said they only deal with wholesale purchase.

July 29, 2025
Unprompted review
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Rated 5 out of 5 stars

Wonderful service

Great service, the whole process from order to delivery was quick and easy. Love the perfume, Amara is a lovely scent at a great price. I would definitely order from French Arabian again and would highly recommend.

April 30, 2025
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Reply from French Arabian Perfumes

Thanks for your valuable feedback :)

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Rated 5 out of 5 stars

Fantastic service!

Ordered a product from this wonderful company the other day and I was really impressed with the super fast delivery… took under 48 hours from ordering to being delivered fantastic. Product was well packaged and I absolutely love the product. Will definitely be using this company in future.

May 2, 2025
Unprompted review
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Reply from French Arabian Perfumes

Thanks for your valuable feedback :)

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Rated 5 out of 5 stars

Excellent service

Excellent service. Got my perfume in time and it is a genuine product. Highly recommend this shop.

March 19, 2025
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Reply from French Arabian Perfumes

Thanks for your valuable feedback :)

Rated 1 out of 5 stars

Lost a repeat customer due to terrible customer service.


Despite being a repeat customer and not having any issues with my past purchases, my most recent purchase the atomiser stopped working. Despite showing proof of the atomiser not working, they only offered a measley £5 discount to buy a whole new bottle. I first contacted them asking if they could direct me to wear I could get a replacement for the atomiser, they ignored me and then eventually answered asking when I purchased. I purchased on the 30th of January, I had used the perfume about 4-5times before the atomiser stopped working, so it's still a full bottle. I showed then video evidence of the atomiser not working. They claimed that as per TikTok return policy I can't get a return after 30days, but I didn't ask for a return or refund, just a replacement for the atomiser because the perfume is currently useless.
After checking my Consumer Rights, I learned that I would still be entitled to a refund or replacement as the item no considered satisfactory for intended use. Under the Consumer Rights Act 2015, I am entitled to a refund or replacement for a faulty product. A £5 discount on a repurchase does not resolve the issue, especially as it would cost me more than I originally paid. In fact, even with the £5 discount it still ends up costing most than what I originally paid because they've increased the price now, like they're trying to scam me into buying another one when the one I already bought is faulty.
What I don't understand is that, I've bought 4 perfumes from them, so clearly it's not like I don't like their products, I've left positive reviews before, so I understand why they can't do the honest good faith thing of at least offering to replace or offer a discount that covers most of the cost of a new perfume +pp.
I am quite disappointed by their response, I might understand if I was maybe a first time buyer, but no, I've been a repeat buyer and now they have absolutely lost a customer. I am business owner myself and I absolutely would never treat clients who have patronised my business especially multiple times like this. This is not an honest way to trade.

March 24, 2025
Unprompted review
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Reply from French Arabian Perfumes

Dear Customer,

Thank you for reaching out, and we truly appreciate your continued support as a valued customer.

As your order was placed through TikTok Shop, we kindly ask you to also get in touch with the TikTok support team for assistance. In addition, please feel free to email us directly at info@frencharabianperfume.com with your order details and the video you mentioned, so we can look into this further from our side as well.

We understand how disappointing this experience must be, and we're here to help resolve it as quickly as possible.

Regards,
French Arabian Perfume Ltd

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