fresh move Reviews 156

Excellent company. Highly recommend

Amazing great team. Very helpful, extremely knowledgeable and a pleasure to deal with. Highly recommended. As a landlord have used many agents to let my properties. Freshmove always perform and find great tenants.

I am living in a rented property managed by Fresh Move for over a year now and have been meaning to write a review.

I have found James and the team to be excellent in all my dealing with them. The few calls I have made have always be returned or dealt with efficiently and politely. They were very understanding and considerate during the initial period before I moved in while references were being taken and for that I was grateful.

I would have no problem recommending them

Danny Thomson

I found Freshmove to be straightforward, efficient and totally effective at handling the installation of my latest tenant. The service provided was tailored to my exact requirements and Penny was always prompt in providing information, updates and attention to the process from start to finish. Rents and deposits were transferred to my account on the same day as the tenancy started without delays. Would have no hesitation in using the services of Freshmove again.

Worst company I have ever dealt with. They never reply, ignore you and don’t help with maintenance issues. To top that off since I have moved out of the property they have given out my name, telephone number and previous address to a third party company without my permission. When emailing explaining this was a data protection issue I got no response and they have ignored me ever since. Will never deal with this company again!!!!

Freshmove have fantastic people who are helpful and very responsive in queries or questions when I've contacted. They massively supported us through the application process for a property we were looking at and within 4 weeks (if that) we signed the tenancy agreement and moved in March 2019. We 're now comfortably settled in where we are thanks to them. Much Appreciated!

Thank you fresh move you have been able to arrange a great rental property your staff have made the whole move quick and professional and have made our lives much better
Thank you
Steve and Jane Todd

Hi I have recently been in touch with Fresh Move in Torquay, and have to say that there service I have been given is excellent, they are very professional , understanding, and helpful, . I have now found a property but would go back to Fresh Move, and Penny in the future if I ever need to move again.

and would recommend them to anyone,

No problems fast service friendly people can’t fault them so far brilliant service we’ve received from them 👍

From the moment of instruction to finding the tenants my experience with freshnove was outstanding. South Devons finest letting agent 👌🏼

Can someone please send these girls to show others how it’s done!

GOOD Customer service isn’t that difficult. Most other agents just want your money, these are a different kettle of fish! What makes them unique is their local and independent!

Love their little smart cars too! Always see them driving around the bay! Can’t miss them!!!

Professional and friendly, what more could you ask for?

I was very happy to have my busy schedule worked around and the girls managed to even squeeze me in for a SATURDAY appointment !

Amazing service, five stars is not enough

reasonably priced, no hidden fees, once you’re in, that’s it. I was sick of my previous agent charging through the roof for “admin fees” every six months for a tenancy renewal. No such thing with these guys!

What a company! Friendly, professional and so helpful!

The girls in the Torquay office are amazing and nothing is to much trouble.

Highly recommended !

I would not recommend this company as I agreed to a rental property and they have now offered this property to someone else, this is very upsetting as I had shown this to my children and said this was going to be there new home, all the paperwork went to the agents and they advised that the deposit was ok to be sent on Monday as I viewed the property on a Saturday and they advised that nothing to be done until Monday, they also informed me via email rather than calling me to advise, I really would not use this company as the customer service is terrible and now has left me so upset. So people please read this before you use them.

Thank you

Very friendly and helpful. Both James, Fiona and their team offered a good professional service, highly recommend them.

I have used Freshmove for almost 10 years and have never looked back. They are most efficient, easy to contact, and very personable.
I would like to congratulate them on their success as a letting agent.

A refreshing pleasure to deal with such a considerate and professional
company.
A well deserved 5 stars.
Terry A Porter.

They get it right every time! Brilliant service from the Walnut road office have used them to find several new tenants. Will definitely continue to use Fresh Move.