Fresha Reviews 

Edona was extremely quick, patient and informative. Fresha and their team are fantastic

Great assistance from Tringa.

I’ve used Fresha business for five years, but my experience has deteriorated to the point where I would strongly advise other businesses to think carefully before joining.

Fresha has charged me marketplace fees for customers who found my business through Google and my own website, then used Fresha simply to make a booking. I disputed these charges and provided evidence, including screenshots of conversations and records of calls that took place before the bookings. Fresha refused to overturn the fees and kept the money.

More recently, a customer was accidentally charged for a future booking. I refunded the customer, so I received nothing from the transaction, but Fresha still refused to return its £55 fee—even though the booking was cancelled.

After five years, it’s frustrating to feel that the platform’s approach to fees has become so difficult to challenge. Using Fresha now feels like the Wild West, and I no longer feel comfortable recommending it to other businesses.

I’ve used Fresha Business for five years, but my experience has deteriorated to the point where I would strongly advise other businesses to use other companies over Fresha.

Fresha has charged me marketplace fees for customers who found my business through Google and my own website, then used Fresha simply to make a booking. I disputed these charges and provided evidence, including screenshots of conversations and records of calls that took place before the bookings. Fresha refused to overturn the fees and kept the money.

More recently, a customer was accidentally charged for a future booking. I refunded the customer, so I received nothing from the transaction, but Fresha still refused to return its £55 fee—even though the booking was cancelled.

After five years, it’s frustrating to feel that the platform’s approach to fees has become so difficult to challenge. Using Fresha now feels like the Wild West, and I no longer feel comfortable recommending it to other businesses.

You have lost the trust of thousands of businesses and I think your management team should think long and hard about where this path will lead your company with cancelling you.

Donat was very helpful and professional

Amazing customer service, friendly efficient and responsive ! Thank you Ehlami you’ve been an absolute star ⭐️

Thank you Kushtrim! Your timely responses and kindly worded emails have made me feel safe, cared for and well communicated with.

All my problems have been solved in a simple and short span of time & emails thanks to Kushtrim 🙏 🙌

Redon-Very Friendly ,very fast efficient response time .
Great all-round service

I have a business account, amazing customer support. so quick and efficient. I dealt with Elira and the service was excellent. Thank you.

Berlinda was very friendly and was able to solve my account issues immediately. Thank you!

My issue was resolved by butrint very quickly with a lot of useful information provided to me.

Thanks so much Etleva for sorting out some problems, very hopefully we’ll communicate, Good experience, feel much appreciated and supportive,

Coco

I spoke with Idea at Fresha support today and she was brilliant. Her replies were prompt, professional and easy to understand. I’m new to Fresha and had quite a few questions, but she was patient throughout and helped me feel much more confident using the system. Thank you, Idea!

Overall got sorted with my query

But took over four days to resolve!!!
Very help-full but could of acted quicker to remove my account the app does not allow you to delete account to reset.,
But thanks for sorting

Altin was very helpful and responsive. Thamnk you for your continued support 🌻

Thank-you Badema for helping me through cancelling 93 appointments for a stylist that was leaving out salon. And I had to delete the appointments before I could archive the stylist.

Very respectful and friendly help. Matter was resolved in less than 12 hours when they told me 24+

Lona provided very helpful and friendly service, and resolved my login and account issue without complication. Thank you very much Lona.

Great service and Arnisha quickly resolved my problem. Thankyou

Fast and very good customer service, thank you.