Fresh Sends Reviews 

1,063
TrustScore 3.5 out of 5

3.7

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Rated 5 out of 5 stars

I have had the best experiences with Fresh Sends! I ordered a Mother's Day bouquet and another bouquet for my best friend, and both were absolutely beautiful! The customer service is also extremely ki... See more

Rated 1 out of 5 stars

LATE DELIVERY ON VALENTINES DAY. This business does not take ownership over late deliveries. They'll tell you that it's the third party's fault. Despite having placed my order early January, my Valent... See more

Company replied

Rated 1 out of 5 stars

These jokers were the worst. I've waited two different days for deliveries that never showed up. I'm in Brooklyn, NY, they deliver through Fed Ex which is clearly a mistake. Run, don't walk, away from... See more

Company replied

Rated 5 out of 5 stars

My mother is going thru chemo and I wanted to brighten her day, she couldn't rave enough about the flowers :-) My mother and father both commented how fresh and colorful the bouquet was. Thank you for... See more

Company details

  1. Flower Delivery

Written by the company

Fresh Sends is setting out to freshen up the cookie-cutter gifting industry. No more cookie-cutter arrangements, no more arbitrary delivery fees, no more stale packaging, and no more scrolling through Yelp to find the best florist your recipient's city. With just two, ever changing bouquet options to choose from, Fresh Sends simplifies the buying process with an effortless online shopping experience that takes less than five minutes from start to finish. Say hi to your new go-to gifting brand!


Contact info

3.7

Average

TrustScore 3.5 out of 5

1K reviews

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3.7

All reviews

(1,063)

6 reviews in the last 12 months

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Rated 5 out of 5 stars

So nice and helpful!!!

I’m so thankful for this customer service. Amazing! I had trouble with my order for a friend and I was a little bummed, but Sunny was incredibly helpful and patient. They put me at ease. I will definitely be recommending Fresh Sends to friends and will be ordering for myself. Love the idea that you get a different bouquet every time, but the aesthetic is very what I’m looking for—modern, a little wild yet somehow clean. Thank you!!!

October 6, 2022
Unprompted review
Rated 5 out of 5 stars

I am so impressed with Fresh Sends

I am so impressed with Fresh Sends! They sent an absolutely gorgeous bouquet of fresh and beautifully arranged flowers. They were thoughtfully and carefully packaged. I would HIGHLY recommend them for your flower needs. Not only was the arrangement beautiful, there were many "high end" flowers - and fabulous filler.

September 28, 2022
Unprompted review
Rated 5 out of 5 stars

I love Fresh Sends!

I had an amazing experience with this company. Very helpful with everything I needed and reached out to help me with a problem that I had with my order and still got it to the correct location on time. Will definitely be using this company more often and absolutely loved the flowers.

September 27, 2022
Unprompted review
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Rated 5 out of 5 stars

Helpful & quick service provided

Helpful & quick service provided. Very communicative and resourceful in getting my questions answered. I look forward to continue utilizing their services!

September 18, 2022
Unprompted review
Rated 5 out of 5 stars

Holiday was amazing!!!

I had a great experience placing my order but accidentally typed the wrong apartment number for my delivery. I emailed customer service immediately since I had a next-day delivery, and Holiday helped me out! Holiday responded in just a few minutes and was super helpful. Resolved my issue SO quickly! Amazing experience!!

September 8, 2022
Unprompted review
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Rated 5 out of 5 stars

Happy ending

I had issues with shipping regarding my order and customer service responded quickly. I was very happy with the end result and will be buying from here again!

September 8, 2022
Unprompted review
Rated 5 out of 5 stars

Very genuine and helpful team

Very genuine and helpful team. Answered my questions and were able to help with a logistical road-bump. Very quick response times. The team made me feel like they genuinely cared about my order.

September 2, 2022
Unprompted review
Rated 5 out of 5 stars

I ordered a friend birthday flowers and…

I ordered a friend birthday flowers and they were accidentally delivered to the wrong address by FedEx. Fresh Sends team was so kind, made it right immediately, and shipped her out a new bouquet next day. Super grateful!

September 2, 2022
Unprompted review
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Rated 5 out of 5 stars

Amazing Service!

A company that puts the customer first. They'll truly do everything they can to ensure your experience is perfect.

August 31, 2022
Unprompted review
Rated 5 out of 5 stars

Great customer service!

Really pleased with Fresh Sends customer service! I had originally picked a delivery date that shortly after wasn’t going to work anymore. They were super easy to talk to and work with in changing the date! No stress added :)

August 15, 2022
Unprompted review
Rated 5 out of 5 stars

10/10 Flower Delivery

Super helpful staff. Affordable flower delivery. Always gives beautiful arrangements with thoughtful cards included.

August 10, 2022
Unprompted review
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Rated 5 out of 5 stars

Amazing Customer Service

Holiday and Sunny are both excellent customer service reps! Fresh Sends is a great company with great people behind the business. I will continue supporting them! The flowers are just as beautiful as you see online… My order was delayed an extra day, but they stepped up and sent another batch of flowers out.

August 10, 2022
Unprompted review
Rated 5 out of 5 stars

Great company!

There was an issue with Fedex not delivering the package after stating they did (something out of their control) . Fresh Sends quickly responded to my email and refunded same day! Great customer service with quick responses and actual people who care. Highly recommend!

August 8, 2022
Unprompted review
Rated 5 out of 5 stars

Super helpful and cute!!

Fresh Sends was very helpful in changing my delivery date when I requested to, they responded quickly and were so kind!! The flowers are so fresh and cute, would definitely recommend Fresh Sends for sending flowers out to someone!

August 5, 2022
Unprompted review

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