Freshskin Beauty Ltd. Reviews 2,760

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, particularly the essential oils and shea butter, noting their effectiveness and pleasant characteristics. Many consumers appreciate the reasonable pricing and the wide selection available, making it easy to find what they need. The ordering process is frequently described as easy and efficient, with many people highlighting the fast and free delivery service. However, some customers also noted issues with delivery, including parcels being left at incorrect locations or experiencing delays. A few reviewers mentioned receiving incorrect items in their orders, and some expressed dissatisfaction with the scent of certain oils not matching their expectations. There were also occasional reports of items arriving in poor condition or a lack of response from customer service regarding delivery inquiries.

What people talk about most

Product

Customers consistently note positive experiences with product quality and selection. Many reviewers praise... See more

Quality

Reviewers highlight positive aspects of quality. Many customers consistently praise the high quality of... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the quick and efficient delivery,... See more

Order

Reviewers mention positive feedback about order. Many customers praise the ease of ordering, quick delivery,... See more

Price

Users describe positive interactions with price, consistently praising the competitive and reasonable pricing... See more

Based on these reviews

Rated 5 out of 5 stars

I usually buy the Organic Shea Butter and essential oils, and I’m always happy with my purchases. The Shea Butter is amazing for the skin — it keeps it soft, moisturized, and it feels great knowing i... See more

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Rated 5 out of 5 stars

Ease of ordering, reasonable prices and good quality Post person did not deliver at my door (I live on the second flooor). He/she left it on the ground floor window sil and took a picture of some oth... See more

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Rated 5 out of 5 stars

Great fragrances and fast delivery. Well packaged. Still up to their usual high standards in this regard. Disappointed that the website doesn't give me the option to individually review each item... See more

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Rated 5 out of 5 stars

Great Products, all you need for anything to do with essential oils and bottles along with other items individuals may need. Good quality oils and the selection is great. Good website, easy to scrol... See more

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Rated 5 out of 5 stars

the answer to a prayer, fed up with dry skin and a crepey appearance on my arms I thought i would give SHEA butter a shot after reading good things about it.I thought I would buy the cheapest I could... See more

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Rated 5 out of 5 stars

I have used Freshskin for the last 12 years and have never had a single issue with them or the quality of their products. They have good products, mostly fairly priced (I occasionally find the odd o... See more

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Rated 5 out of 5 stars

Order was well packaged as always. Item exactly as described and arrived quickly. i ordered rosehip oil and, while I am aware price and quality can be varied with rosehip, I am always pleased with the... See more

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Rated 5 out of 5 stars

I ordered Augeo for my reed diffusers from Freshskin Company and couldn’t be more impressed. The delivery was incredibly quick, and everything arrived securely packaged with great care. The quality of... See more

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Rated 5 out of 5 stars

Ordered rosehip oil rom this company numerous times now and I always use the free delivery option. It always arrives within a few days and the quality is absolutely fantastic for the price, leaves m... See more

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Rated 5 out of 5 stars

I am very please with the aromas. The larger bottles of essential oils I use every day came with tubular glass droppers making them easier than ever to use. The products were all reasonable priced. Th... See more

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Rated 5 out of 5 stars

Really easy to find just what you're looking for. Great quality oils and affordable prices. I like that you can buy small quantities to try out before you commit to a larger size. Delivery is quick an... See more

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Rated 5 out of 5 stars

I always use Fresh Skin essential oils as they smell spot on to what they should be unlike others. It's great for diffusers to make the room smell gorgeous. I also use the peppermint and the cedar oil... See more

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Rated 5 out of 5 stars

Always an excellent range of products to choose from. Quick and efficient delivery and great quality! I've been ordering from Fresh skin for years now and they don't disappoint.

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Rated 5 out of 5 stars

Didn't respond to my email and the phone number seems to be incorrect; however, my order did arrive the next day and appears to be well packed and of good quality. I'll be ordering again.

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Rated 5 out of 5 stars

Great product, does exactly what it's supposed to. Easy company to buy from, good website, product delivered within timeframe set. Would search site for other products if need arises.

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Rated 5 out of 5 stars

This is my all time favourite out of all the fresh quality products I really love theirs, the essential oils are really amazing I just can’t promote enough they really are the best 10/10 ⭐️⭐️⭐️⭐️⭐️

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Rated 1 out of 5 stars

The OUD and musk did not give out the smell of either and I have bought before these bottles maybe were old or mis-labelled representing a total different scent Both horrid Money wasted No offer o... See more

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Rated 3 out of 5 stars

Excellent value, prompt shipping and a very wide range of products. Only downside is quite a few products are out of stock, and ordering 500ml or more of essential oils are dispatched in plastic bottl... See more

Rated 5 out of 5 stars

Very pleased with my essential oils that ordered. Prompt delivery (in fact they arrived the next day). The oils themselves are good quality and affordably priced. I shall be ordering from them agai... See more

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Rated 5 out of 5 stars

I must update my previous review. I did finally receive my order and I have used them subsequently. I no longer have any complaints and am happy with their products and service.

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Rated 5 out of 5 stars

Always top quality products. I buy ingredients for my soap and skincare company The Good Soap from Freshskin Beauty and they always arrive quickly, well packaged, and I know I can trust the quality. T... See more

Rated 5 out of 5 stars

I’ve been buying essential oils from Freshskin for several years now.I’ve always been pleased with the products and never had any reason to complain.The products are good value and delivered quickly.

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Rated 5 out of 5 stars

I have been buying from this company for years and have never had any problems. Packaging has been good and always arrives on time. The high quality of the product at such reasonable prices is a plus.... See more

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Rated 5 out of 5 stars

I really enjoy the oils especially the Neroli light, the oils are at a very reasonable price. Easy to order and they always arrive on time with no fuss. I recommend this Company. Thank you. 😀

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Rated 5 out of 5 stars

Great product and prices. Fast and free delivery. I have used Fresh skin many times, I found them to be consistent in the quality of their products. I will continue to be a customer and would recomm... See more

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Rated 5 out of 5 stars

Freshskin have an enormous range of oils....in lots of sizes.....super service....and super fast delivery. A fantastic business, worthy of all the good praise they receive

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Rated 5 out of 5 stars

I love their products and such great value in comparison to others on the market. They match high priced oils too for their quality. Highly recommended.

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Rated 5 out of 5 stars

Been using this company for years always excellent service. Items shipped promptly and very well packaged. Would definitely recommend.

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Rated 5 out of 5 stars

Once I have placed my order I receive it within 3 days. All goods are well packaged. All oils I have ordered have never been disappointed

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Rated 5 out of 5 stars

Good website, good service and great prices. I have used Freshskin several times and have always been happy. Their prices are very competitive.

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Rated 1 out of 5 stars

I bought the leather and patchouli oil and in my opinion the scent was nothing like the description.It smelled like a generic floral oil,disappinting

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Rated 5 out of 5 stars

Always get my Oils and Wax from this store. Great quality, excellent price and quick delivery. Love that you don’t have to pay postage as well.

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Rated 5 out of 5 stars

I love the coconut wax, it was the missing ingredient in my perfect blends, I will keep coming back for more… thank you 🥰

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Rated 1 out of 5 stars

supplied the materials I ordered but to a totally incorrect address - I only learnt this when I received notification from the delivery company that the delivery had been made to Northampton - I have... See more

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Rated 5 out of 5 stars

Simply the best in the UK - forget the rest these are the experts in the industry that do not rely on expensive marketing and gimmicks !

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Rated 5 out of 5 stars

I have placed orders with Freshskin for sometime now. The dispatch is always quick and the product is of consistent great quality - a company you can rely on. Thank you.

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Rated 5 out of 5 stars

Great quality essential oils for the price they're perfect for skincare and aromatherapy and make for a great starting point or a long term option since the scent of some of these oils are just incred... See more

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Rated 5 out of 5 stars

I asked for the items to be delivered urgently and received them within 12 hours of my order. Best customer service ever!

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Rated 2 out of 5 stars

I have bought products from Freshskin several times, and never had a problem so I’m sad to be posting a negative review. My order did not arrive within the 7 working days as expected, so I tried to co... See more

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Rated 5 out of 5 stars

I always use Freshskin for my 100% pure natural oils. I like that they have cold pressed oils rather than steam distilled no water in cold pressed.

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Rated 5 out of 5 stars

Great quality, beautiful product, exceptional value for money. Also, ludicrously speedy delivery! Many thanks.

Rated 1 out of 5 stars

I ordered an item that had gone off. I needed item so ordered some more, a lesser amount, this was also in bad condition. There is not any customer service. Bad luck if you aren't happy with anyth... See more

Rated 5 out of 5 stars

5/5 for the shopping experience. The website is informative and easy to navigate, ordering is straightforward and products are very good quality. Delivery is a little slow but snail mail was requested... See more

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Rated 5 out of 5 stars

Web site good, item delivered fast and in good condition. Price of item was also fair. Would definitely buy from seller again.

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Rated 5 out of 5 stars

I have bought products from Freshskin before and have found they give a good service as they did on this occasion

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Rated 5 out of 5 stars

Great range of ingredients, great value, and nearly everything is always in stock. Lovely quality, I'm super happy.

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Rated 5 out of 5 stars

Fantastic choice at competitive prices, with high quality. I unfortunately have big problems trying to log in though.

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Rated 5 out of 5 stars

Essential oils are always good and delivered well packaged in a timely manner - thank you

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Rated 4 out of 5 stars

The oils arrived as ordered and I have always been happy will my oils and the value for money. I did have an issue with the delivery and communicating with the company I emailed and left a voicemail... See more

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Rated 5 out of 5 stars

Have had several orders and always delivered promptly. A very wide range of natural products & ingredients at a competitive price 🙂

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Rated 1 out of 5 stars

I bought “Batana oil” from Fresh skin and it arrived in the post today. I opened it and it was palm oil. I am a Nigerian and I know what palm oil look like and smell like. Absolutely disgraceful!!! T... See more

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Rated 1 out of 5 stars

It takes a lot for me to take time on a review, but sometimes I got so frustrated at how people think a business should be run I have to let it all out. I don't do any reviews immedia... See more

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Rated 1 out of 5 stars

The service is very very bad & poor. In past I purchased from this company but this time since last ten days I am waiting for my order to arrive. The communication with company is difficult, the... See more

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Rated 5 out of 5 stars

I'm buying this product second year and keeping doing it. I love the quality and price. Totally recommend!

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Company details

  1. Aromatherapy Supply Store
  2. Cosmetics and Perfumes Supplier
  3. Flavours, Fragrances and Aroma Supplier
  4. Massage Supply Store

About Freshskin Beauty Ltd.

Written by the company

Since 2010, Freshskin Beauty have been supplying premium natural health and beauty products to individuals, hobbyists and wholesale customers who seek the best essential oils at cheap prices.

From day one, our philosophy has centred around quality products and a great service. Over the years we’ve worked tirelessly to establish relationships with producers of the finest ingredients from all four corners of the planet. Our unique business model of dealing directly with the growers and producers of our herbs, plants, vitamins and essential oils means we use the finest ingredients direct from the source.

We harness the magical power of plants to create luxurious beauty products that not only enhance the appearance of your skin, but also improve your mental state as well. Our gentle skincare range is so natural and pure that it’s suitable for everyone, regardless of age or skin type.

From the start, customers have also come to us for wholesale essential oils, taking advantage of our quality products and low prices. Today, we manage daily orders that range from a single bottle of lavender essential oil to bulk orders of oils and fragrances and we treat each with the same level of care and service as we did our very first.

As members of the Aromatherapy Trade Council, we keep on top of the ever-changing essential oil regulations, and continue to ensure that all of our products adhere to rigid European Safety Guidelines. Our product safety is ensured through a research and testing regime that sees each product and all formulations tested by qualified personnel.

We now stock over 200 essential oils, fragrance oils and carrier oils as well as beautiful hand-made soaps, moisturisers and body lotions.

As we’ve grown, so too has our passion for achieving the highest standard in customer care and a great service; this includes next day delivery, no minimum order and hand-packing every item ensuring you get as much satisfaction from every Freshskin order as we do.

Head over to our online store now and start your Freshskin journey, or if you’re in need of some inspiration have a browse through our blog.

Thanks for dropping by.

The Freshskin Beauty team.

https://d7r5i9w4.rocketcdn.me/wp-content/uploads/2022/07/Lady-nose.jpg

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
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1-star

Replied to 84% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Love this company

I’ve used fresh skin cosmetics for a long time, especially for their amazing arnica gel 😍. I also use it for some oils too as they are great quality and value. They are always delivered quickly and with no excess packaging! Have recommended to lots of others too!

February 27, 2026
Rated 5 out of 5 stars

A trustworthy business …

There are suppliers of essential oils which are somewhat economic with the truth about purity.

So it is refreshing to find this company is, in this regard, absolutely “pure”

February 26, 2026
Rated 5 out of 5 stars

everything about seller was goog

Web site good, item delivered fast and in good condition. Price of item was also fair. Would definitely buy from seller again.

February 23, 2026
Freshskin Beauty Ltd. logo

Reply from Freshskin Beauty Ltd.

Thank you for leaving us a great review !

Rated 5 out of 5 stars

I just wanted to leave a quick review

I just wanted to leave a quick review. I started using Freshskin during my maternity leave in 2022 when I began learning how to make my own DIY skincare and haircare products. I’ve been using their products ever since, and the experience has been amazing. The quality has been consistent, and my whole family benefits from what I create. Our skin has truly been well looked after.

February 28, 2026
Unprompted review
Freshskin Beauty Ltd. logo

Reply from Freshskin Beauty Ltd.

Thank you for leaving us a great review !

Rated 1 out of 5 stars

No customer service. No response.

I notice from another review Freshskin say the negative was because they hadn't responded to the email within hours. (Brush-off.) I had a postage problem with an order before xmas. I contacted Freshskin,(It's legally their duty to sort that out.) and got no response. However, finally the items did arrive. I never did get a reply. That was an order on ebay. Last week I ordered directly from their website. Coal Tar fragrance oil. It isn't Coal Tar. It smells like some kind of caramel. I know this because a few months before I bought a 10ml bottle and that was correct. I contacted Freshskin about this about 3/4 days ago, and no response as yet. I have spent a lot of money over a few years with them, but now with clearly no customer service when things do go wrong I find I have to look elsewhere. If I get a reasonable response to my review I will happily edit it.

Edition to below comment. Personal saying 'love' to leave negative comments, not professional. And they don't address the ebay purchase back before xmas. Funny that?

Please note: They have now edited their first response. I contacted them before the items were finally delivered. It is the legal responsibility of any company to contact their courier. It is the companies legal duty to ensure items purchased arrive and in good time. Royal Mail say to contact the company (Seller) in the event of a problem on their website. Please also note that I have kept correspondence on both orders and then can prove all I have said is correct.

February 25, 2026
Unprompted review
Freshskin Beauty Ltd. logo

Reply from Freshskin Beauty Ltd.

Marcus your email has been received and is being responded to - patience is key as the email arrived just over 24 hours ago ! I see from your profile you like to leave companies negative reviews we are all human and try our best.
In regards to an eBay purchase as stated it was received so there was no need for a response we do not operate the Royal Mail so cant comment why they might of delivered slightly late.

Rated 5 out of 5 stars

Recommended :)

Wide selection of products, very good quality, fast and free delivery. Haven't been let down so far :)

January 29, 2026
Freshskin Beauty Ltd. logo

Reply from Freshskin Beauty Ltd.

Thank you for leaving us a great review !

Rated 5 out of 5 stars

Excellent company

Excellent company, great oils , have been using them for years. Have tried other companies but always end up going back to Freshskin. Great quality and great value 😊

February 19, 2026
Unprompted review
Freshskin Beauty Ltd. logo

Reply from Freshskin Beauty Ltd.

Thank you for leaving us a great review !

Rated 1 out of 5 stars

The OUD and musk did not give out the…

The OUD and musk did not give out the smell of either and I have bought before these bottles maybe were old or mis-labelled representing a total different scent
Both horrid
Money wasted
No offer of refund or exchange nothing

January 26, 2026
Freshskin Beauty Ltd. logo

Reply from Freshskin Beauty Ltd.

Hi Yvonne

we have no record of you ever purchasing these scents from us before - scent is of course a personal choice and we see that you also brought Baby powder which we presume you liked.

These scents are not old or mislabelled you simply dont like them which is perfectly acceptable as we dont all enjoy the same scents as each other hence why we stock over 200 different types.

In regards to no offer of a refund or exchange there is a refund policy on the website with clear instructions in how to obtain.

I feel the review is down to the fact that your email was not answered within a few hours of it being sent.

Rated 1 out of 5 stars

delivered to totally wrong address

supplied the materials I ordered but to a totally incorrect address - I only learnt this when I received notification from the delivery company that the delivery had been made to Northampton - I have never lived in Northampton and dont know anyone who lived there - the address is nothing to do with me ! have taken this up with the company but very negative response - I HAVE JUST SEEN YOUR REPLY - i ASKED FOR YOU TO TAKE THIS UP WITH EBAY ! THEY WILL ONLY ACCEPT CORRESPONDANCE FROM THE SENDER - AS PREVIOUSLY REQUESTED PLEASE CAN YOU CONTACT EBAY IF THEY PROVIDED THE INCORRECT ADDRESS !!

February 6, 2026
Unprompted review
Freshskin Beauty Ltd. logo

Reply from Freshskin Beauty Ltd.

This was ordered on eBay not our website, we shipped to the address you supplied on eBay at the time of checkout , under eBay seller protection we shipped to the address supplied by you at the time of ordering, we do not know where you live or that you have never lived in an area, you then placed another order on eBay and the same address was given luckily we managed to cancel that before it shipped, sorry but how on earth is that our fault?

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