I usually buy the Organic Shea Butter and essential oils, and I’m always happy with my purchases. The Shea Butter is amazing for the skin — it keeps it soft, moisturized, and it feels great knowing i... See more
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Grant House, NG7 3GS, Nottingham, United Kingdom
Replied to 84% of negative reviews
Typically takes over 1 month to reply
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received my order promptly. well packaged with minimal waste/recycling and was received efficiently by Royal Mail as always. Great value for money. Love your website and products
A wide variety of products to choose from, ordering is easy and delivery is quick
The fragrance oils that I purchased were of a very high quality.
I’ve used fresh skin cosmetics for a long time, especially for their amazing arnica gel 😍. I also use it for some oils too as they are great quality and value. They are always delivered quickly and with no excess packaging! Have recommended to lots of others too!
There are suppliers of essential oils which are somewhat economic with the truth about purity.
So it is refreshing to find this company is, in this regard, absolutely “pure”
Web site good, item delivered fast and in good condition. Price of item was also fair. Would definitely buy from seller again.

Reply from Freshskin Beauty Ltd.
Been buying for 8 years or more: excellent product, price and service

Reply from Freshskin Beauty Ltd.
I just wanted to leave a quick review. I started using Freshskin during my maternity leave in 2022 when I began learning how to make my own DIY skincare and haircare products. I’ve been using their products ever since, and the experience has been amazing. The quality has been consistent, and my whole family benefits from what I create. Our skin has truly been well looked after.

Reply from Freshskin Beauty Ltd.
I notice from another review Freshskin say the negative was because they hadn't responded to the email within hours. (Brush-off.) I had a postage problem with an order before xmas. I contacted Freshskin,(It's legally their duty to sort that out.) and got no response. However, finally the items did arrive. I never did get a reply. That was an order on ebay. Last week I ordered directly from their website. Coal Tar fragrance oil. It isn't Coal Tar. It smells like some kind of caramel. I know this because a few months before I bought a 10ml bottle and that was correct. I contacted Freshskin about this about 3/4 days ago, and no response as yet. I have spent a lot of money over a few years with them, but now with clearly no customer service when things do go wrong I find I have to look elsewhere. If I get a reasonable response to my review I will happily edit it.
Edition to below comment. Personal saying 'love' to leave negative comments, not professional. And they don't address the ebay purchase back before xmas. Funny that?
Please note: They have now edited their first response. I contacted them before the items were finally delivered. It is the legal responsibility of any company to contact their courier. It is the companies legal duty to ensure items purchased arrive and in good time. Royal Mail say to contact the company (Seller) in the event of a problem on their website. Please also note that I have kept correspondence on both orders and then can prove all I have said is correct.

Reply from Freshskin Beauty Ltd.
Wide selection of products, very good quality, fast and free delivery. Haven't been let down so far :)

Reply from Freshskin Beauty Ltd.
Excellent company, great oils , have been using them for years. Have tried other companies but always end up going back to Freshskin. Great quality and great value 😊

Reply from Freshskin Beauty Ltd.
Lovely scents strong and last well in my candles

Reply from Freshskin Beauty Ltd.
The OUD and musk did not give out the smell of either and I have bought before these bottles maybe were old or mis-labelled representing a total different scent
Both horrid
Money wasted
No offer of refund or exchange nothing

Reply from Freshskin Beauty Ltd.
supplied the materials I ordered but to a totally incorrect address - I only learnt this when I received notification from the delivery company that the delivery had been made to Northampton - I have never lived in Northampton and dont know anyone who lived there - the address is nothing to do with me ! have taken this up with the company but very negative response - I HAVE JUST SEEN YOUR REPLY - i ASKED FOR YOU TO TAKE THIS UP WITH EBAY ! THEY WILL ONLY ACCEPT CORRESPONDANCE FROM THE SENDER - AS PREVIOUSLY REQUESTED PLEASE CAN YOU CONTACT EBAY IF THEY PROVIDED THE INCORRECT ADDRESS !!

Reply from Freshskin Beauty Ltd.
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