Absolutely appalling. Sent my order to a house 150 miles away, does not effectively reply, not recommended.
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See what reviewers are saying
Their customer service is fab, they definitely know their stuff. Very trustworthy unlike other companies who just want your money. A huge selection on their website to choose from. I watch their team... See more
If you want anything vape related then this is the place to come. Fresh vapes have the best customer service I've ever experienced as they really engage with their customers. I've bought vape juice, d... See more
Company replied
Excellent company to deal with. Fast response time, and even quicker delivery!.. went on they’re recommendations for my first 3 vapes, and can honestly say, 10/10! I am not disappointed at all.. prob... See more
Company replied
4.3
Excellent
28 reviews
No recent history of asking for reviews
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Amazing company have ordered a few…
Amazing company have ordered a few times off them customer service is amazing delivery was fast kept in contact with everything thankyou guys
November 17, 2021
Unprompted review
Reply from Freshvapes
Hi Rachel,
Thank you for the great review! It means a lot to us 😃
Best Vape shop
Excellent customer service. Prices are really competitive and they are always running really good giveaways and competitions.
Fast delivery.
November 17, 2021
Unprompted review
Reply from Freshvapes
Hi Sascha,
Thanks for the review! Glad you had a pleasant experience with us 😊
Best vape shop around
If you want anything vape related then this is the place to come. Fresh vapes have the best customer service I've ever experienced as they really engage with their customers. I've bought vape juice, disposables, cbd and more and everything has been perfect. I've been using them for about 6 months now and wouldn't go to anyone else.
November 17, 2021
Unprompted review
Reply from Freshvapes
Hi Jake,
Thank you for the kind words.
It means a lot to us 😊
Nothing beats a happy customer!
Best vapes shop what I found!!!
Best vapes shop what I found!!!! Disposables are amazing huge range of flavours and all of them amazing price! Lots of bundle buying options . I bought my drag x , no problem with it, working amazing! Never gonna shop somewhere else!
November 17, 2021
Unprompted review
Reply from Freshvapes
Hello Martina,
Thank you for your great review!
Perry and myself are glad to hear that your happy with our service!
I hope you liked your competition prize 😊
The only company I have ever used!
The only company I have ever used for my vaping needs very knowledgeable and friendly 24/7 customer service, competitive prices. Happy to take time out of their day to talk you through all you need to know, highly highly recommend!
November 17, 2021
Unprompted review
Reply from Freshvapes
Hello Holly,
Thank you for the great review! We aim to please our customers 😊
Amazing company so friendly so generous…
Amazing company so friendly so generous and so understanding I am disabled and Perry and Tom are so kind to me and the quality of the products are amazing can’t fault them in anyway go give him a visit
November 17, 2021
Unprompted review
Reply from Freshvapes
Hello Lucy, your too kind. We are here for you whenever you need us!
100% recommend :)
Brilliant customer service with every order. I have ordered quite a few times now and delivery has always been quick and sufficient. Never had a problem with my orders. Very friendly and always reply when I've asked a question.
Definitely recommend to everyone. This is my go to site every payday❤
November 17, 2021
Unprompted review
Reply from Freshvapes
Thank you very much Kyra for your kind words. it means a lot to us when our customers are happy 😃
Very helpful company
Ordered a vape V2 pen and a pack of coils , it didn’t specify the exact coil type for the vape so I ended up buying the wrong one. I paid for express delivery and it took almost a week to come , I’m still waiting on my refund for the coils I had to send back which was over a week ago. The vape pen leaks constantly and the battery life is terrible , I have messaged the company several times over the last week and I’ve only just had a reply as they have been extremely busy which I can understand so I’m glad to say they have been extremely helpful they have said I can send back my vape for a full refund and they are looking into the refund for the coils I sent back as they haven’t received them yet. They have also kindly offered to help me find a vape suitable for my needs as I am pretty new to it .
November 17, 2021
Unprompted review
Reply from Freshvapes
Hello Chloe,
Sorry to hear you haven’t had a pleasant experience with us on this occasion
Unfortunately with postal services, once the package leaves our warehouse we put trust in them to get it delivered as soon as possible, but delays can sometimes occur for all sorts of reasons, if we had known that you was experiencing a delay we would have investigated it for you.
We sent you your returns label for the coils on the 12th November and we are still waiting on the coils to be returned, once returned we will of course refund you.
I apologise sincerely about the delay in responding to your last email, that’s mistake on our part. We have been busy this week trying to get things sorted before we shut the warehouse for a few days for maintenance.
We are only a supplier not a manufacturer so although we try to stock the the best quality items available, on rare occasions, faulty items can sometimes make their way to the customer as we can not open every one of them and test them. When this does occur we will endeavour to compensate the customer either with a replacement or refund.
Please keep an eye on your inbox for our reply to your email.
Kind regards
Fresh Vapes
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