What a disappointing, awful experience. Delivery was promised to be 1-3 business days, turned into nearly 60 days. Arrived a week after the event, that i bought the dress for. Why advertise yourself a... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
DON’T buy anything from Freya Copenhagen!!! I bought a dress on their website. From the moment I unpacked it, the glitter has been falling off continuously, making a giant mess everywhere an... See more
Company replied
Avoid buying for the supplier as they advertise themselves as good quality and the result is completely different than what they write on their website. I bought some trousers for around 400dkk and... See more
Company replied
Avoid at all cost. Complete scam. Just got scammed 40 euros for what ultimately turned out to be a Temu quality product. Shipping took 3 weeks as it ships from China. Their customer service is unreach... See more
Company replied
1.2
Bad
521 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Truly Exceptional Experience!
Freya Kobenhavn was excellent in every way possible. She did everything to comply and even exceed the requirements in every step. A product that is no less than a piece that combines the best of the arts of the fashion with reliability and luxury is there. The customer service team was very polite and committed to their professionalism, punctual as well as on time for the whole time. This is a luxury shopping that is rated as one of the best 5-stars experiences.
August 12, 2025
Unprompted review
Reply from Freya Kobenhavn
Hi,
Thank you so much for your wonderful review! We’re truly happy to know that both our products and customer service exceeded your expectations. At Freya København, we take pride in combining luxury, craftsmanship, and care in everything we do. Your kind words mean the world to us.
Warm regards,
Freya København
Luxury with Care!
Freya Kobenhavn is a shopper’s dream if you want to indulge in luxury without the usual hustle. Besides great quality, their products are well-made and are long-lasting. The team was very caring and made sure that I was treated well throughout my time of dealing with them. Both products and service have no other choice but to be rewarded with a rating of five stars.
August 11, 2025
Unprompted review
Reply from Freya Kobenhavn
Hi,
Thank you so much for your thoughtful and generous review! We’re delighted to hear that you found both our products and service to reflect the luxury and care we strive to deliver. Your satisfaction is our greatest reward, and it means a lot that you took the time to share your positive experience.
Warm regards,
Freya København
Truly Exceptional Service!
Products from Freya Kobenhavn cannot be compared in quality with any other ones. They are superb in materials, very delicate in designs, and even will be over the years. The crew of the service was just in time, professional, and always ready to assist. They are a five-star company, with which shopping becomes easy, fun, and reliable.
July 21, 2025
Unprompted review
Reply from Freya Kobenhavn
Hi,
Thank you very much for your wonderful feedback! We’re so happy to hear that you appreciated the quality, design, and service of Freya København. It’s great to know that our team made your experience smooth and enjoyable. We truly value your trust and look forward to welcoming you back again soon!
Warm regards,
Freya København
Perfect Luxury Brand!
Freya Kobenhavn is the brand, in my opinion, that offers quality, luxury, and professionalism all together. Their pieces are modern, timeless, and really carefully made. The best customer services were provided by the people who really took care of the details of the whole process. Indeed, a corporation that deserves the highest possible rating!
August 15, 2025
Unprompted review
Reply from Freya Kobenhavn
Hi,
Thank you so much for your amazing review! We’re thrilled to hear that you experienced the quality, luxury, and care we aim to deliver in everything we do. It’s wonderful to know that both our products and service made such a strong impression. Your kind words truly mean a lot to our entire team.
Warm regards,
Freya København
A Premium Shopping Experience!
A walkachella was the shopping experience with Freya Kobenhavn. The products are the logo of quality and luxury. On the part of the customer, the service was timely, professional and very even. The whole process was easy and I left with a smiling face and good mood. I am definitely going to give this site a five-star rating!
August 7, 2025
Unprompted review
Reply from Freya Kobenhavn
Hi,
Thank you so much for your wonderful feedback! We’re thrilled to hear that your shopping experience with Freya København felt seamless and uplifting. It’s great to know you appreciated both the quality of our products and the professionalism of our service. We truly value your support and look forward to welcoming you back again soon!
Best regards,
Freya København
Don’t order there
Absolute scam. Clothes from China, doesn’t correspond to picture. I ordered a denim shirt and after 2-3 weeks received some cheap smaller Asian size polyester shirt. Of course I wanted to returned and wrote to info@ twice - no one bothered to answer. But now reading other comments I can see id have to pay for this return too, which I’m not gonna. I wish I read it before ordering. Scammers
UPD: I wrote to info mail again as suggested in the reply and still no answer 🙌🏻
September 26, 2025
Unprompted review
Reply from Freya Kobenhavn
Hi,
We are truly sorry to hear about this situation. It’s very disappointing to know you received an item that didn’t match your order or expectations, and that you didn’t get a response to your emails. That is not the level of service we want to provide.
If you can kindly resend your details, including your order number, directly to info@freya-kobenhavn.dk
, we will make sure your case is prioritized and reviewed properly. We want to resolve this for you as quickly as possible.
Your feedback is very valuable to us, and we will use it to improve both our product accuracy and our customer support response times.
Best regards,
Freya-Kobenhavn Customer Service
Never received any product
Never received any product. I was sent a order confirmation and even tracking details from a Chinese carrier. How that was produced, I have no idea, but even with the local DAO parcel service, it ended up just being a registered shipment. No parcel ever existed. Don't buy anything there!
September 11, 2025
Unprompted review
Reply from Freya Kobenhavn
Hi,
We are very sorry to hear about your experience. It sounds like something went wrong with your shipment, which should not happen. Please contact us at info@freya-kobenhavn.dk
with your order number, so we can look into the tracking details and make sure you either receive your order or get a full refund.
Kind regards,
Freya København
It is a fraudulent business.it should…
It is a fraudulent business.it should be report to the police
July 16, 2025
Unprompted review
Reply from Freya Kobenhavn
Hi,
We are sorry to hear about your experience. Our aim is always to ensure customers receive the products they order, and we take such concerns seriously.
Please contact us at info@freya-kobenhavn.dk with your order details so we can look into the matter and work towards a resolution.
Kind regards,
Freya København
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.