Poor customer service and lack of responsibility
I had a very disappointing experience with
Storegade 36, 6700 Esbjerg, branch.
I left my bike for repair almost one month ago and was told it would take about three weeks. When I went back, they informed me that the wrong part had been ordered. The staff even said they “cannot check whether an order is correct or not.”
Meanwhile, my bike was kept outside in the rain and sun for weeks and is now rusty. In the four years I have owned this bicycle, I have never left it uncovered — until now, due to this situation.
This is unprofessional, irresponsible, and far below the service I expected when I chose to buy my bike at Fri Bike Shop.
Reply from Fri BikeShop - Esbjerg C
Hej Masoud.
Tak for din anmeldelse.
Jeg er ked af at høre, at du har haft en dårlig oplevelse i vores butik, Fri BikeShop Esbjerg C.
Jeg har været i dialog med butikken, som beklager, at du ikke har modtaget besked om, at den pågældende reservedel til din cykel ved en fejl ikke var blevet bestilt. Det undskylder de for.
Vi har fra kundeservice været i dialog med dig på mail og fundet en løsning, hvor du kan tage cyklen til en anden Fri BikeShop for at få udført reparationen. Fra kundeservice vil vi sørge for, at du får reparationen udført, så du kan få en funktionel cykel.
Mvh
Sebastian
Fri BikeShop