Honestly can’t fault the customer service, yes it takes a little time, but patience is a virtue so they say! I was assisted by James initially and then Roa who sorted my concern easily . I’ve been in... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Would really recommend Frive especially as a new mum and just being busy in general it’s hard to make healthy balanced meals and this has really helped. I like that it shows your protein and calories... See more
Really tasty food, a large selection of dishes… of course, it could always be bigger, especially for breakfast. But it’s definitely delicious. I’m ordering for the second time now. It’s very useful fo... See more
I had my 1st delivery of Frive last week. From the moment the box was opened has been a game changer. I had tried two different providers previously and was disappointed with quality and quantity of f... See more
Company details
About Frive
Written by the company
𝗡𝗔𝗧𝗨𝗥𝗔𝗟 𝗛𝗘𝗔𝗟𝗧𝗛𝗬 𝗘𝗔𝗧𝗜𝗡𝗚, 𝙈𝘼𝘿𝙀 𝙀𝘼𝙎𝙔.
Nutritionist-approved, ready-to-eat meals that support your health and wellbeing.
At Frive, we believe everyone deserves convenient access to nutritious, delicious meals—no matter how busy life gets. We understand how challenging it can be to prioritise healthy eating while juggling a hectic schedule, which is why we’ve created a service that makes healthy eating effortless—by delivering 100% natural, ready-to-eat meals straight to your door.
Our chef-crafted, nutritionist-approved meals are designed to fuel your body with the best ingredients, saving you time and eliminating the stress of meal prep. With Frive, you get more than just meals—you get to save time, stay in control, achieve your fitness goals, and improve your health.
We use 100% whole foods, high in protein, macro-balanced, portion-controlled (400-650 kcal), gluten and dairy-free, with 30% organic ingredients. Our meals contain no ultra-processed foods (UPFs), no artificial ingredients, no low-quality seed oils, and no refined salts or sugars.
Contact info
Millharbour Court, 6 Watergate Walk, E14 9XH, London, United Kingdom
- hello@frive.co.uk
- frive.co.uk
40% off
4.5
Excellent
11K reviews
Replied to 86% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
the food is delicious and the service…
the food is delicious and the service is impeccable. i would highly recommend the team at Frive and especially Onell
thank you for all your help it is a breathe of fresh air to receive such a great service.
regards
Claire
April 15, 2026
Unprompted review
Customer service was really good
Customer service was really good, really quick to respond and no issues getting straight to the point and helping. I’m used to it taking ages to go through menus with some
Chat bot before speaking to a real person and then back and forth to get any solution but with Frive it was so simple and easy. Thank you
April 14, 2026
Unprompted review
Really tasty food
Really tasty food, a large selection of dishes… of course, it could always be bigger, especially for breakfast. But it’s definitely delicious. I’m ordering for the second time now. It’s very useful for achieving the right average calorie count every day. It would be great if there were keto options as well. I would also really like to see a feature in the app where you can check the upcoming delivery menu, because right now you can only see what you can edit and change. It would be nice to see what I’ve already ordered… because I forget 🤩 Overall, there’s room for improvement, but I definitely recommend it to everyone because it’s tasty and simple.
September 8, 2025
Excellent fresh food and customer service.
Excellent fresh food, feels like a meal out.. but with no nasties like vegetable/rapeseed oil!
Really help me keep a track of my daily calories.
All meals have a different taste.. vs some you get with different meaty and vegetables .. but the same sauce. And so far there has been lots of variety across the weeks, and have found some favourites I’ll have on repeat. Great customer service too! Carla did a great job helping me collect my rewards!
August 1, 2025
Unprompted review
Excellent customer service!
Mary was brilliant. Sorted out my query efficiently and fairly and was polite all the way through!
December 28, 2025
Unprompted review
WONDERFUL
Great fresh food all served with sauce separate so you have the choice how you would like it served.
Takes under 5 minutes to heat.
Good portions
Delivered to your door packed with ice packs.
So very different to usual ding food.
Great menu choice and tastes WONDERFUL.
April 11, 2026
Cancelled subscription 2 weeks ago but…
Cancelled subscription 2 weeks ago but they keep taking my money ..whatsapp is a useless bot and getting the money back is impossible..avoid!
April 14, 2026
Unprompted review
Reply from Frive
Hey there,
Sorry to hear about your experience. We’ve been in touch directly and also tried to reach you by phone to help get this resolved as quickly as possible.
Having reviewed your account, the subscription was still active at the time of the charge, which is why the order was generated. We’ve now gone through this with you and everything has been clarified and resolved on our side, including the relevant refunds.
We always aim to deal with queries promptly and transparently, and our team is here if you need anything further.
Team Frive
Excellent meal prep company
Easy to order
Different options on the menu
Quality of the meals
Quick deliver
Discount price I think they are too experience for me without the discount price, but that’s just personal opinion, on my part
April 14, 2026
I’m quite a newbie to this site as I’ve…
I’m quite a newbie to this site as I’ve only had 3 deliveries so far with my 4th due next weekend. So far out of 15 meals I’m pleasantly surprised at the variety on offer, the standard of cookery, the ease of a 4 minute blast in the microwave and it’s a good feeling that I’m getting a balanced meal.
As an 81 yr old widow but who likes interesting meals (not meat & 2 veg) I’m aware that it’s easy to not bother cooking much & just order ready meals on my online weekly supermarket shop. But I believe this company are offering proper balanced meals for which they are to be commended.
April 14, 2026
Unprompted review
Nice meals and healthy
January 26, 2026
Really amazing food and such good value!
Really amazing food and such good value!
April 14, 2026
Unprompted review
Good quality, fresh food
The food tastes fresh and of very good quality. There is a nice variety to choose from. Only down side is the app, they sometimes change your meals after you’ve selected your next order and have noticed extras have been added on without my permission. Something to keep an eye on
March 30, 2026
My first order never arrived with no…
My first order never arrived with no communication. I had to chase up after a week to find out it was never sent with no reason given. When reaching out to customer service my issue was resolved and credit applied to my account for my next box and delivered with no issues. But not a great first experience.
March 30, 2026
Reply from Frive
Hey there,
We’re really sorry to hear about the issue with your first order and the communication around this, that’s not the experience we want for our customers.
We’re glad our customer support team was able to get in touch, resolve this for you, and arrange credit and a successful subsequent delivery. It’s good to hear things have now arrived as expected, and we really appreciate you giving us the opportunity to put things right.
We understand first impressions matter, and we’re sorry it didn’t start off as smoothly as it should have. That said, we’re pleased we’ve since been able to restore your trust, and we’ll continue working to make sure your experience going forward is consistently a positive one.
Team Frive
Very tasty and hassle free
February 24, 2026
Sorry, not tasty
Sorry, but I found the food tasteless. I loved the easy 4 minutes in the microwave to cook, instead of other companies' bag of ingredients that took nearly an hour to prep, but honestly, I'm sorry, it wasn't nice - and the fat and salt content were far too high for my liking. Nowhere near as good as promised and expensive for what it was.
Having said all that, their customer service seems pretty good. A very polite Fiona rang me, apologised that the meals weren't to my liking and kindly offered me a refund.
April 13, 2026
Unprompted review
Reply from Frive
Hey there,
Thank you for taking the time to share your feedback - we’re really sorry to hear the meals didn’t meet your expectations.
Our chefs put a lot of care into developing recipes using real, whole ingredients, designed to be balanced, nutritious and full of flavour, so it’s disappointing to hear that this was your experince. We do understand that taste can be personal, and your feedback has been shared with the team.
It was great to be able to speak with you directly and we appreciate you taking the time to discuss this with us.
Team Frive
Very happy with Frive
I have been using Frive for a while now and the quality of their ready-cooked meals is consistently excellent. The flavours are fresh and the fact that everything is tailored to my specific nutritional needs makes my weekly routine so much easier. Delivery is always on time and the packaging is great. Highly recommended for anyone looking for healthy, delicious food without the hassle of prep.
April 12, 2026
Unprompted review
Great customer service
Great customer service, and the only ready meal I've found that doesn't taste like a supermarket microwave meal!
I had a lovely response from Fritz when I had a small issue and it was dealt with super quickly.
April 13, 2026
Unprompted review
Feel it’s gone downhill
I have tried the food before and I
liked it however this time I ordered about a year later and I did not like it. Tried 2 meals and chuck the rest away as I just didn’t find them that nice . However, I have found the customer service particularly good especially from Dina who assisted me.
April 13, 2026
Unprompted review
Reply from Frive
Hey there,
We really appreciate you taking the time to share your feedback, and it’s great to hear our customer service team were able to support you - they’re always here to help whenever needed.
We’re sorry to hear your recent order wasn’t to your personal preference. Our meals are freshly prepared using whole ingredients and consistent recipes designed around flavour, balance and nutrition, so we’re always keen to understand more when experiences differ.
We’ve requested your details so we can take a closer look into this and investigate further with our team. If you could respond to our request, we’d really appreciate the opportunity to review your experience in more detail and ensure everything has been properly looked into.
Team Frive
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.