Fromex Photo & Digital Reviews 1,129

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products and services, noting that their prints, including large format and specialty items, consistently turn out beautifully and accurately. Many people highlight the exceptional staff, describing them as patient, knowledgeable, professional, and friendly, providing excellent and personalized service that makes the ordering process smooth and enjoyable. The efficiency of the ordering process and quick turnaround times are also frequently mentioned as major positives. However, some customers also noted occasional issues with prints being cut off or cropped incorrectly, affecting watermarks or parts of images. A few people also mentioned that while the overall service is excellent, there were instances where initial interactions with staff were not as helpful, though these were often resolved by other employees.

What people talk about most

Quality

Customers had positive experiences with quality. Many reviewers consistently praise the excellent quality of... See more

Product

Reviewers mention positive feedback about product. Customers are consistently impressed with the quality of... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the staff for being helpful,... See more

Service

Users describe positive interactions with service, highlighting its speed, affordability, and high quality.... See more

User experience

Customers consistently note positive experiences with the user experience. Reviewers found the process smooth... See more

Order

People report positive experiences with their orders. Many customers were pleased with the ease of online... See more

Based on these reviews

Rated 5 out of 5 stars

I have been using Fromex photo lab for various projects for many years. Recently, I have been experimenting with various print mediums. Fromex offers sample options on aluminum. I am happy to say the... See more

Rated 5 out of 5 stars

Had a photo made into a large poster for my husband’s Celebration of Life event. After discussing it with Brittany, I knew exactly what was needed…..she was patient, knowledgeable and professional.... See more

Rated 5 out of 5 stars

I’m a big fan of Fromex. I love that I can print exactly what I need in any size. As a graphic designer who’s picky about print quality, I’m always impressed with their work and their finishes. I rece... See more

Rated 5 out of 5 stars

My annual job of jewel case calendars is a challenge, I think, due to my sending vertical rather than horizontal images. The team has worked with me (and my lack of tech prowess) patiently year af... See more


Company details

  1. #7 of 24 best companies in Photo Printing Service

Written by the company

Fromex Photo & Digital is a full-service photo and imaging company dedicated to helping people preserve, share, and celebrate their memories. Since our founding, we’ve built a reputation for quality craftsmanship, personal service, and a passion for photography—both film and digital. We provide a wide range of professional services, including: High-quality color and black & white photo printing in sizes from standard snapshots to large-format enlargements. Fine art and specialty products such as canvas wraps, aluminum prints, and custom photo gifts. Film processing, scanning, and digital archiving to keep your memories safe for generations. Expert photo restoration services to bring damaged or faded photographs back to life. With convenient online ordering at www.fromex.com, you can easily upload and print from your computer, tablet, or smartphone. Whether you’re a professional photographer, an artist, or simply someone who loves capturing life’s moments, Fromex offers the tools, expertise, and personal care to make your images look their very best.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Quality

Fast, reliable and most important, quality photo prints. So grateful they are still in Long Beach.

December 11, 2024
Rated 5 out of 5 stars

Everyone is friendly

Everyone is friendly, helpful and professional. I received my canvas prints very quickly once I verified the sample.
I will be buying from them again.

November 7, 2024
Rated 2 out of 5 stars

Honestly I I am very disappointed with…

Honestly I I am very disappointed with the results. The pictures were very dark. Some of them were not actual four by sixes. They had white edges which I’m not to sure why. I do plan on calling the shop and seeing if they can maybe replace those pictures that were the wrong size and very dark. I was expecting a lot better quality and very disappointed.

November 5, 2024
Fromex Photo & Digital logo

Reply from Fromex Photo & Digital

Marcie,
Sorry you were disappointed. It is possible that you chose "Shrink to Fit" when editing your images. If your image file aspect ratio (Length : Width) does not match the print size you choose, the default setting is to crop your image to fill the print size. If you choose "Shrink to Fit" you will get your full image on the paper size you selected without cropping, but with white borders on two sides. This would explain the white borders on some of your prints. We can reprint them by cropping your image to fill the print size you selected.
For example: If you have a square image and order a 4x6 print, your image width would be 6" and 1" cropped off on the two other sides. If you choose "Shrink to Fit", you would get a square 4" x 4" image on 4"x6" paper with a 1" white border on two sides. I hope this helps.
Thanks
John

Rated 5 out of 5 stars

Superior Company Support

I had great company support in choosing a coating for a large print and it was a delight to be able to confer with a real human who knew what he was talking about. The end product was perfect

November 6, 2024
Rated 5 out of 5 stars

Greeting Cards

Very helpful with my telephone order. Brittany (sp?) spent an hour with me, walking me thru all the steps.
The order was processed promptly and I received the greeting cards two days later.
Am impressed with the quality and will recommend you highly.

Thanks, Julie

October 17, 2024
Rated 5 out of 5 stars

I'm absolutely thrilled to have…

I'm absolutely thrilled to have discovered Formex! I only wish I had found you all a year earlier, but I'm just so grateful to know about you now. It's such an effortless way to order quality photos. Everyone I've encountered has been incredibly helpful and easy to talk to. It’s been a 5-star experience from the moment I placed my order to when I picked it up.

October 2, 2024
Rated 5 out of 5 stars

Easy process, beautiful work !

I was surprised how easy it was to order prints from pictures taken by a professional photographer and sent to my phone. I was pleased with the color balancing. Easy to pick up as well, and good price.

September 25, 2024
Rated 5 out of 5 stars

Employee’s were professional

Employee’s were professional, patient and more importantly helpful. I do not remember the females name but she completed the service in house instead of me having to go online.

Thank you thank you!!

September 5, 2024
Rated 5 out of 5 stars

The best!

I have been working with John and his staff on a project for over a year. They are knowledgeable and very helpful. Thank you Fromex!

September 5, 2024
Rated 5 out of 5 stars

Excellent Service

I really liked how simple it was to design and order the photo boards. The quality was excellent and they only took a day to be completed. I was very happy with the service they offered, that I decided to print more.

August 18, 2024

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