One Map by FROM JAPAN Reviews 

Terrible service I ever had. I was ordering an item shipping from Japan to US. Everything was fine before shipping out the package to US. I paid for FedEx international priority hoping for expedited delivery. BUT then I found out that the package was stuck in the FedEx because the shipper (One Map) fill in the commerical invoice INCORRECTLY. Ineterestingly, when I asked for help from the customer support team, he/she asked me to provide item description and HS code, you should know this better than I do! I still haven't got my package, it was already delayed for a week! Terrible!

From Japan is one of the better proxy services. I have had maybe 40 packages shipped with them over the last year and they have been extremely accommodating. When any shipment issues have occurred, their customer service was excellent. They are also one of the few proxy services that can make instant mercari purchases while other proxy services take hours or even days.

I've been a loyal customer since 2021, and I have always been provided with amazing service. All the goods arrive safely and as described. Never had an issue while proxy shopping here, and if I had an issue with a seller, it was resolved quickly. The customer service is patient and helpful anytime I needed it.

It was my first time using this service and I had some worries, but Jess was very reassuring and responsive to my inquiries, providing excellent customer support :)

Customer service is very thoughtful, and the replies from them are so fast! I saw FROM JAPAN improving better and better when I'm using this service, it's such a satisfying experience. : ) Thank you very much for helping me obtain ancient goods (showa music bands groups or 1960s music groups) on Mercari and Yafuoku. Evebn if the seller doesn't send the goods, FROM JAPAN would help you deal with the issue. You may trust their service to buy anything on secondhand markets in Japan. 🙏🏼💖

Excellent service.
I’ve been using From
Japan for about 5 years, and this year I could finally complete my main collection that I started about 20 years ago. Living outside of Japan is really hard to collect anime things, special from 90’s. But I was able to do so thanks to From Japan.

Thank you.

Very clear explanation on my enquiry, timely response, great service!

A huge variety of items, especially for niche Japanese topics, fast and trustworthy customer service response, delivery to the warehouse is fast.
I just wish they included good discounts in order to mitigate the high international shipping and customs prices rising in my country

The service has been great ever since i started using FromJapan in september 2025, and i recently achieved gold rank (over 100k yen in purchases). The customer service experience has always been kind and helpful, and the shipping experience has also been mostly positive. Although i did have one package that i had shipped take much longer than expected to arrive, but this wasnt FromJapans fault.

My only constructive criticism is that i wish the website had a more modern and intuitive design. It can sometimes feel a bit clunky to navigate, especially when certain actions unnecessarily open new tabs. I would also appreciate the ability to change the quantity of an item after adding it to the shopping cart.

Based on my overall experience, i would recommend this website to anyone who considers buying items from Japan.

I have bought many items through FromJapan and have used it over a year now with no issues all the way in Canada with reasonable shipping costs and amazing packaging/protection job of the good by the FromJapan staff. The only thing that is bad about shopping internationally is the duties, tax and/or tariffs on items our good ol' Canadian government loves to collect on USED items that have already been taxed when it was brand new 🤦‍♂️......This isn't really a FromJapan problem as they don't control what the import duties, tax and/or tariffs will be. Other than having a 1 time issues with one of the orders that was out of FromJapan's control but rather the seller fault, I am happy overall using them.

I recently bought 1 item and had it delivered within 2 weeks of purchase, the item condition stated that it was working fine and operational, but upon inspection it was indeed not true as per the seller description. I contacted FromJapan through the support section of the website and started a inquiry to return the item. FromJapan does not guarantee the item condition with the item protection that is purchased through the shipping portion of the service. After some back and forth emails, including completing a form for this issue and uploading pictures/video for evidence, FromJapan still made good on their part to help me as a one time exception. My purchase cost me around $200 give or take, FromJapan gave me half the refund of the purchase and stated I can keep the item as to offset any further costs i.e. shipping it back it Japan.

All products arrived in perfect condition and quickly. I even got the pre-order versions for Stray Kids' Karma albums, which was an amazing surprise. Their customer support replied promptly to my questions and they were also very kind and helpful. I will definitely be purchasing more through this service in the future. Thank you so much!

A very friendly and helpful service. I am very pleased with them. I hope they will continue with their excellent service.

The costumer service is awesome, they helping me a lot especially on my packaged that held by the customs. Customer service gave me the documents to clear my shipment for delivery. And the items from One Map by From Japan is more cheaper, that’s why I would like to buy my staff here.

I had been a loyal customer of this proxy buying service for several years and had spent a significant amount on both service fees and international shipping. Until this experience, I trusted their platform and after-sales support.

Unfortunately, I received a used PS2 game that was not as described. The seller’s listing clearly stated that the game included its original manual, but when it arrived, the manual was missing.

I reported the issue immediately. The platform spent nearly a month attempting to contact the seller but was ultimately unable to reach them. They explained that, as part of their warehouse process, they do not open game cases to verify whether the contents match the listing, so they could not confirm that the manual was missing before shipping the item to me.

While I understand that this is their policy, the outcome was that I, as the customer, was left to bear the entire loss because the seller became unreachable.

What disappointed me most was not simply the lack of compensation, but the lack of meaningful buyer protection. If a seller misrepresents an item and then disappears, the customer appears to have no effective protection through the platform, even after paying proxy service fees.

After years of using this service and spending a considerable amount on proxy fees and shipping, this experience has unfortunately made me lose confidence in their after-sales support. I respect their final decision, but I can no longer trust the platform for future purchases and will be using other proxy services instead.

I hope they will review their buyer protection policies so that future customers are not have to bear the full risk when a seller becomes unreachable.

Prompt response and the customer service and support has always followed up exceptionally with processing my orders with transparency. The cost has always been reasonable, and I’ve received the items in my orders safely shipped with care. Thanks for continuing this excellent service

The key issues - a parcel bounced from the UK and From Japan offered zero assistance trying to fix the issue - really really unhelpful and ended up costing me a significant amount of money.

They also permit you to purchase items and then randomly come up with reasons they are not able to ship - this happens AFTER the item has arrived to their depot and AFTER they explicitly take action to permit the purchase.

In short, their customer service is appalling and are genuinely dismissive, very nice about it, but very robotic.

Items ship fast and customer service is on point.

I gotta say there are some questionable moves like removing frequent discounts without announcements but overall it's a really great service

The service is good and reliable. They responded quick for any question raised. Sometimes, during research, it's difficult to find a product .....