Front Reviews 294

TrustScore 1.5 out of 5

1.7

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Rated 1 out of 5 stars

The new UI is unusable. It has massively slowed down our work processes and decreased our productivity. It is visually illegible whether you choose dark or light mode - hard to tell which emails are u... See more

Company replied

Rated 1 out of 5 stars

If I could give a -5 I would. Thanks to Freakin' Front, I've lost countless emails from my customers which went undelivered. Here is how Claude diagnosed the problem. Front uses Proofpoint for email p... See more

Rated 1 out of 5 stars

Our company spends $40,000 per year for front - and front does NOT offer ANY phone support. Their "search" functionality only halfway works (emails only, not "Discussion") and you have to @ tag... See more

Company replied

Rated 4 out of 5 stars

Overall we've had a great experience with Front. It has helped us streamline our process. The only issue we've really seen is with group emails, when we send out emails to a large amount of users it f... See more

Company details

  1. Software Company

Written by the company

Front is a customer communication hub that surrounds every high-stakes conversation with team collaboration capabilities and contextual data to ensure responses are always fast, accurate and deeply personalized. Front’s modern interface is inspired by email clients, which team members love because it’s familiar and easy to use. Behind the scenes, powerful automation capabilities eliminate manual workflows across systems, and detailed analytics make it easy to improve team performance and the health of customer relationships. To learn more, visit https://front.com/


Contact info

1.7

Bad

TrustScore 1.5 out of 5

294 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 45% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Super collaborative tool !

Front is the perfect tool for teams who want to collaborate on their emails. I especially love the feature that allows you to comment on an email, or to share a draft that you want your colleague to review before sending. Great tool!

April 7, 2022
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Rated 5 out of 5 stars

Great product and a great team

Front has a great product that helps with team collaboration, efficiently handling customer requests, data/analytics for internal and external use and improving KPI's. They also have a solid support staff that readily makes themselves available when needed. Overall, I've been very pleased and impressed with their product offering and the team that they've hired to support our needs.

April 6, 2022
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Rated 4 out of 5 stars

Overall Front has been a key ingredient…

Overall Front has been a key ingredient to my teams effective communication around email. I'm still waiting/hoping for more options and features around sequences as that's a feature we use often. I don't think sequences have had much attention from product over the 4+ years I've used Front.

Keep up the great work!

April 6, 2022
Rated 5 out of 5 stars

Excellent for Team Inboxes

We've been using Front for years for our shared customer support email inboxes. Something like zendesk is way too much unused structure for our small team, and our customers just want to communicate via emails, not support tickets. Front keeps us sane and keeps our customer support emails organized in our team. Thanks Front!

April 6, 2022
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Rated 5 out of 5 stars

I love FRONT

I love FRONT, it keeps my workflow in tact and able to snooze while waiting for responses. It just keeps everything manageable and in communication with team members as well.

April 6, 2022
Rated 5 out of 5 stars

Excellent

Excellent. I'd always used Outlook and it took a few weeks to get my head around Front but I'd never go back now.

April 6, 2022
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Rated 5 out of 5 stars

Excellent for interoffice communication.

Excellent for interoffice communication and teamwork. I think any business where you are working with more than one person on your team or group this is an extremely useful email platform. The ability to talk about a conversation via an IM format within the conversation is very beneficial for training and advising.

April 6, 2022
Rated 4 out of 5 stars

I will give you five stars in one…

I will give you five stars in one condition.
Make that notification lighting bolt BIGGER or GLOWING when I receive new notification.
It is small and the number is even smaller.
I need a color or blinking icon.
That would be great.

April 6, 2022
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Rated 5 out of 5 stars

Front Fan!

Front has a been a huge asset to our team's internal communication. I highly recommend it!

April 6, 2022

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