Frontier Internet Company Reviews 5

Frintier's internet service is ok at best when working. When it is not working, their service is slow and incompetent. We pay for service and they could NOT care if we get the service that we are paying for. Do yourself a favor... go with any other company. Spend your money somewhere else!

Horrible service! Frontier buried my internet line an inch deep in the middle of a gravel road and then continued to charge me for service after my line was broken by traffic on the road. This happened in October of 2025 and I received bills up through March of 2026. I have called at least 6 times regarding the problem and continue to get the run around from their Indian employees. Buyer beware on this company!

They took advantage of my elderly parents for multiple years and finally as my parents try to ship there five year old route back they are charging them a restocking fee. I would never allow anyone I know to use this service.

If you’re considering Frontier for Internet service in Tampa — don’t. It’s not worth the frustration.

I’ve had one of the worst customer service experiences of my life. I’m moving homes and specifically told Frontier I needed service in both locations for a few weeks. They scheduled a tech, told me it was fine, and even confirmed on the morning of the appointment. The tech arrives — only to say that activating service at the new home would cut off my old service. Why? Because they internally listed it as a “transfer” (which I was never told). The tech was kind and knowledgeable, but his supervisor wouldn’t let him install the service. I wasted an entire day off work for nothing.

After multiple phone calls and conflicting answers from reps (one saying it could be done, another saying it definitely couldn’t), I finally got a new appointment — for five days later. Then Saturday comes, I wait through the 8 a.m. to 12 p.m. window, and no one shows up. No email. No call. No explanation.

I call tech support and find out my service was canceled — but no one knows why. One person says it should still be scheduled, another says it’s showing $0 and nothing is active, and yet another says it was canceled the day I signed up. How can a modern internet provider be this disorganized?

I’ve spent hours on the phone, been misled by multiple departments, wasted two entire days of my time, and the only “compensation” offered was $25 off my first bill — for service that still isn’t even installed. Frontier has completely failed at basic customer care and communication. Avoid at all costs.