Reply from Frontier Pets
Thank you, Vanessa. We’re so pleased to hear the quality is hitting the mark, and that it’s been easy to use day to day.
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Company details
Written by the company
Frontier Pets produces premium-quality freeze-dried raw pet food for dogs, cats & puppies. Made with 100% free-range ingredients and organic produce. Being passionate about animal welfare and sustainable agriculture is in our DNA. It’s why we exist. It’s behind every decision we make. Our thriving community is a dynamic network of pet lovers, farmers, vets, breeders and animal health experts, infusing passion and purpose into everything we do. What that means is that our pet food is not just good for your pet; it’s good for our communities and the planet too. We treat our pets like family, and we know you do too. Frontier Pets food gives your pet the best chance for a healthy, active life.
Contact info
1173 Kingsford Smith Dr, Pinkenba QLD, 4008, Brisbane, Australia
- 1800870245
- customercare@frontierpets.com.au
- frontierpets.com.au
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Great quick delivery to the door
Great quick delivery to the door. Products are excellent quality and very nutritious . I highly recommend
March 25, 2026
Reply from Frontier Pets
Thank you for taking the time to share this. We’re really pleased to hear the quality is coming through, and that it’s been a positive addition for your pet.
Both my dogs have thrived on Frontier…
Both my dogs have thrived on Frontier since starting a few years ago, would highly recommend.
February 22, 2026
First rate service, always.
Always brilliant service from Frontier Pets... I've been ordering from them for over four years now and every parcel has been despatched super fast.
September 24, 2025
Great service
I contacted Frontier Pets with an issue I had with their website. The help I was given was timely, polite and extremely helpful.
September 24, 2025
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Great ordering info
Great ordering info, Jo was extremely personable. Where you fall down is on chat responses and email answers…
September 24, 2025
Great quality food
Great quality food, service is fast. The only issue is managing the subscriptions online but I get there eventually. Both the Cats & Dog love the treats.
July 25, 2025
Products great
Products great, but why too many emails.
I have received a email about every second day since
placed first order, and delivery.
March 25, 2025
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Customer service is the next level…
Customer service is the next level being very high and so positive with fantastic outcomes
Product is amazing
Our fur girls are thriving on frontier
Thank you Jo and staff for a wonderful product
March 25, 2025
Great quaility dog food with great…
Great quaility dog food with great happy service when you have a question.
March 25, 2025
Excellent product
Excellent product, our dog loves it. Customer service whrn needed was very helpful and delivery is always prompt.
March 25, 2025
Brilliant product and excellent service!
Brilliant product and excellent service that always sees Frontier's pet product beat every other to our door!
November 24, 2024
Reply from Frontier Pets
Thank you for your kind words! We're thrilled to hear you love our products and service. We’ll keep striving to stay ahead and deliver the best for you and your pet!
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Great product
Great product. Our dog Ruby loves the 3 puppy flavours. Love how it comes every 3 weeks. The only thing I have trouble with is if I didn't want to say buy the puppy treats as I have enough I can't delete it. It seems I can only swap for a different product! Unless I'm doing something wrong lol.
Regards
Rebecca
October 25, 2024
Reply from Frontier Pets
Thank you, Rebecca! We're so glad Ruby is loving the puppy flavours, and it's great to hear the subscription is working well for you. 😊 Regarding the treats, you can either cancel that product or swap it for a new one. Feel free to reach out to us for assistance or access your account at https://account.frontierpets.com.au/.
Great product and fantastic service
Great product and fantastic service. My dog is flourishing on Frontier pet food.
October 25, 2024
Reply from Frontier Pets
Thank you for your kind words! We're so happy to hear that your dog is thriving on Frontier Pets food—We're also thrilled you’ve had a positive experience with our customer care team. Making sure both you and your dog are well taken care of is what we’re all about! We can’t wait to continue being a part of your dog's journey to better health and happiness! Buffie-Frontier Pets
Game-Changer for My Dog's Health and Coat!
Frontier Pets food has truly been a game-changer for my dog. He used to suffer from stomach issues and constipation, which was puzzling since we were already feeding him a raw diet with great care. Despite our efforts, his stools were inconsistent and had a strong odour. Ever since switching to Frontier Pets, his stool has become much more regular, and there's been a noticeable improvement in his coat. People often ask how his fur stays so white and shiny—it's all thanks to Frontier Pets!
March 29, 2024
Unprompted review
Reply from Frontier Pets
Wow, that is such great news! We’re absolutely thrilled that Frontier Pets has made such a positive difference for your dog. It’s wonderful to know that his stomach issues and coat have both improved since switching to our food. We take great pride in providing ethically sourced, complete nutrition that supports digestive health and overall wellness, so it’s fantastic to see those benefits reflected in his regular stools and shiny coat! B-Customer Care
Excellent customer service from Frontier Pets!
I bought the Frontier Pets catfood, as it was touted by many as being excellent.
The cat didn't think so, and refused to eat it. But then, I suppose because it wasn't served in a particular manner, at a particlar time, and with enough cringing from its owner, the meal was refused.
Before he was 'rescued' he was probably dining out at Michelin hat restaurants, hence he was unimpressed!
Bloody cats!!!
I told FP's and they happily refunded me the cost of the item.
Their service and attitude, and courtesy is commendable.
A highly recommended outfit to deal with!
But I just want to say, I love cats...it's just that I can't eat a whole one...LOL!
September 24, 2024
Unprompted review
Reply from Frontier Pets
Thank you so much for sharing your experience with us! We’re sorry to hear that your cat wasn’t quite as impressed with the food as we’d hoped (we all know how finicky cats can be!). But we’re so glad that we could make the process easy for you with a quick refund. At Frontier Pets, we believe in not only providing high-quality, ethically sourced nutrition but also offering top-notch customer service. B-Customer Care🐱
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