Needed to get 2 Drager Saver CF10 emergency escape sets for a job in London. Phoned Frontline to check stock/ price and spoke to a very helpful lady who gave me the confidence to purchase the items.... See more
Company replied
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See what reviewers are saying
Excellent service. I had some queries regarding the testing kit and these were quickly answered by telephone. Parcel was well packaged and delivered on time. I had to change the delivery requirements... See more
Company replied
First time I've used this company. Very impressed with their quality of service. They even offered to chase up the courier after an initial failed delivery. In the event not necessary, but does illus... See more
Company replied
Frontline Safety really has an Excellent dealing with my order with a very good Sales Team (Specially Emma) fast processing of orders online chat to solve all issues in time Hope to have a long ter... See more
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Company details
Written by the company
UK Specialists in the Supply & Installation of Portable & Fixed Gas Detection Systems. Shop Online for Safety Equipment from Crowcon, Draeger, MSA, TSI and RAE Systems.
Contact info
200 Old Dalmarnock Road, G40 4DW, Glasgow, United Kingdom
- 01417717749
- customerservice@frontline-safety.co.uk
- frontline-safety.co.uk
Reply from Frontline Safety
Hello Shpetim,
Thank you for bringing this matter to our attention. I am sorry to hear about your experience as described in your review. We take such matters very seriously and are committed to addressing any concerns regarding our services.
However, after thoroughly checking our records, we could not locate any transactions or cases matching the details mentioned in your review. Additionally, as a UK-based safety company, we do not typically handle matters related to OSHA, which is specific to the United States.
To resolve this situation and gain more clarity, we kindly ask that you contact us directly at customerservice@frontline-safety.co.uk or +(0)1417717749 with any additional details, such as your invoice or order number. This will help us investigate your concerns further and ensure the matter is addressed appropriately. I have also requested more information via the review. I also apologise for the length of time it took to respond. We no longer use Trust Pilot; we use Reviews.io, so this was missed.
Sincerely,
Callum
Digital Marketing & Website Executive
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I was very impressed with the service.
I was very impressed with the service I received. The Drager X-plore 3300 (Medium) Chemical Workset respirators arrived very quickly and were well packaged. No complaints at all, will use again.
May 21, 2021
Reply from Frontline Safety
Thank you for taking the time to leave our team a review, it's appreciated.
~ Dawn
The customer service team were very…
The customer service team were very helpful and made everything clear. Good lead-times and documentation
May 21, 2021
Reply from Frontline Safety
We've passed the feedback on to the rest of our team. Thank you for leaving us a review today.
~Dawn
Great service
Great service. Gas detector arrived without the charger, they responded superbly and sorted it out as soon as humanly possible. Thanks guys! Highly recommended.
May 21, 2021
Reply from Frontline Safety
Thank you for your review, it's much appreciated and we've passed the feedback on to the rest of our team.
~Dawn
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Excellent service and after sales support
From the outset, Frontline were excellent. We received immediate responses to both admin and technical queries, which was invaluable. Communications were excellent throughout, with updates on each stage of the order and delivery process. This has continued after receipt of the CO2 monitors; really great after sales support. Thank you to all at Frontline.
February 4, 2021
Reply from Frontline Safety
Thank you for taking the time to leave your kind review. It's very much appreciated and has been passed onto the rest of the team!
~ Callum
Reply from Frontline Safety
Thank you very much for leaving a review today, it's appreciated.
~ Dawn
Reply from Frontline Safety
Thank you for taking the time to leave a review, we do appreciate it.
~ Dawn
Quick and easy ordering
Quick and easy ordering. Dispatched the same day and delivered the next.
January 6, 2021
Reply from Frontline Safety
Thank you for your review, it's much appreciated!
~ Callum
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like to thank the sales team and the…
like to thank the sales team and the manager for sorting my kit out much appreciated .
January 4, 2021
Reply from Frontline Safety
Thank you for taking the time to leave a review. It's much appreciated and I have passed your feedback on to the rest of the team.
~ Dawn
Reply from Frontline Safety
Thank you for your review, it's much appreciated.
~ Dawn
great service
November 23, 2020
Reply from Frontline Safety
Thank you for your review today, it's much appreciated.
~ Dawn
H2S Gas Monitors
I used Frontline Safety to purchase some H2S gas monitors due to price mainly. Received good customer service and was informed of the delivery upfront I would recommend them.
November 19, 2020
Reply from Frontline Safety
Thank you for taking the time to leave a review. Your feedback has been passed on to the rest of the team.
~ Dawn
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Fantastic Reactive Service
Fantastic reactive , even in challenging times of supply,
Highly recommend.
November 16, 2020
Reply from Frontline Safety
Thank you for your review today, it's appreciated. If there's anything else we can help with please let us know.
~ Dawn
Delivered timely
Delivered timely. Rather expensive but I hope they will better protect and last for longer than the KN95 masks version.
November 15, 2020
Reply from Frontline Safety
Thank you for taking the time to leave us a review. The masks are priced at the recommended retail amount from the manufacturer, however we do appreciate your feedback on this.
~ Dawn
Good communications
There was a delay in delivery, but the company kept us informed of progress and the item was delivered to their schedule. The item is as described but we feel the price is a little high.
October 21, 2020
Reply from Frontline Safety
Thank you for taking the time to leave a review. I'm sorry you felt the cost of the item was a little too high. This is the recommended retail price set by the manufacturer and we do try our best to offer the best price available where we can. Our Sales Team are always available to help with this where possible.
~ Dawn
Needed a long and short restraint…
Needed a long and short restraint lanyard for roof work, web site was very good easy to use found what I needed and it was sent out fairly quickly. Would recommend products and service was good
October 19, 2020
Reply from Frontline Safety
Thank you for your review today, it's much appreciated.
~ Dawn
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Found what I was looking for on there…
Found what I was looking for on there web site.
Easy to understand and order.
The price and service was great.
I would recommend them to anyone.
Many thanks Frontline.
October 13, 2020
Reply from Frontline Safety
Thank you for your kind review today. Your feedback has been passed on to the team and we hope to hear from you again sometime.
~ Dawn
excellent transaction
September 25, 2020
Unprompted review
Reply from Frontline Safety
Thank you for your kind review today.
~ Dawn
Great service with quick delivery and…
Great service with quick delivery and good coms
September 11, 2020
Unprompted review
Reply from Frontline Safety
Thank you for your kind review today, it's much appreciated.
~ Dawn
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