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Frootbat Reviews 

4,873
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 617 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wonderful selection of hard-to-find bottles and state that prices are very fair. People also highlight the secure, top-notch packaging and truly appreciate how quickly their online orders arrive. Reviewers often note that the ordering process is simple and communication is consistently clear. Some reviewers were not happy with occasional unexpected order delays and slow processing times before shipment. Some people also mentioned that customer service responses were sometimes unhelpful when resolving missing packages. A few consumers noted difficulties tracking shipments or experienced damaged items during transit.

What people talk about most

Delivery service

Clients share satisfaction on delivery service, frequently highlighting fast shipping speeds, secure... See more

Product

Customers consistently note positive experiences with product, often praising the exceptional selection of... See more

Price

Users describe positive interactions with price, highlighting reasonable costs and competitive rates on... See more

Order

Reviewers highlight positive aspects of order, noting that the website is easy to navigate and purchases... See more

Customer service

People report positive experiences with customer service, noting that support staff are helpful, on top of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Frootbat has a great selection. Certain items that you might find allocated in some places are marked up some from suggested retail prices while others are very close, if not at retail. I ordered two... See more

Company replied

Rated 5 out of 5 stars

The website is laid out extremely well and the selection is great! But, what sets Frootbat apart is the service. Patrick is expeditiously responsive and detailed. They are my new favorite sp... See more

Company replied

Rated 5 out of 5 stars

I was able to get an item that is allocated by the state of Iowa. The price was comparable to what it is locally when available. I was concerned before ordering about shipping an expensive (to me) bot... See more

Rated 5 out of 5 stars

I was notified of a great reduced price on something I thought I'd never be able to buy in my State. I'm grateful for the continuous prompts when there is a price reduction. And then product arrived r... See more


Company details

  1. Liquor Store
  2. also in
  3. Wine Store

Written by the company

Frootbat is a specialty online marketplace for bourbon, scotch, world whiskey, wine & other liquors. Our mission is to make hard-to-find spirits easy-to-buy, sourcing and supplying any bottle, anywhere. With over 25,000 products in stock, we have quickly become one of the world's most comprehensive online liquor retailers. Our number one focus is making liquor easily accessible to our customers, providing a best-in-class customer experience. We believe that the best form of advertising is word of mouth, and as such we're constantly trying to improve all aspects of our offering, whether that be expanding our product range, moving into new and exciting markets or listening to feedback and improving our customer experience. Welcome to Frootbat!


Contact info

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4.6

Excellent

TrustScore 4.5 out of 5

5K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

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4.6

All reviews

(4,873)

584 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great prices

Great prices, easy to order and bottles were secured very good during shipping. No problems.

September 24, 2026
Rated 5 out of 5 stars

Outstanding company!

Outstanding company. They have a number of different products that are unavailable in my part of the country. I found what I was looking for and at a reasonable price. The bottle showed up well packaged and in perfect condition. I couldn’t be happier.

September 16, 2026
Rated 4 out of 5 stars

King of Kentucky

Shipping was fast and free! Packaging was adequate. However, on a $2200 bottle of bourbon the Proof is important, and what I received was LESS Proof than what was advertised on the web site. It was okay, but I DO expect to get exactly what was ordered. This was a little slippery with the order fulfillment.

September 21, 2026
Rated 5 out of 5 stars

Great availability, service, delivery

I was able to get an item that is allocated by the state of Iowa. The price was comparable to what it is locally when available. I was concerned before ordering about shipping an expensive (to me) bottle but it was packed so that it would be hard to damage. Fast delivery to. Will order again

September 9, 2026

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