Thanks for the free of charge upgrade and the excellent after sale/customer exp :) I'll definitely remember your store when in need of something again. Shipment arrived in 2 days! Greetings fr... See more
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The teaching skill at Frozen Palm Tree is outstanding. My 10-year-old son caught rides on his second kite-surfing lesson with Christian. To say he loved every second is an understatement. I was impres... See more
We had one semi private lesson that was very well taught. Wanted to refresh our knowledge and get to know the danish waters. The instructor was super nice and focused on the most important things so w... See more
Company replied
The guys at Frozen Palm Tree are highly knowledgeable about kitesurfing, have a huge passion & drive for it and listen to your needs & the specifics of your request. They will ensure you get the right... See more
Company replied
Company details
Information provided by various external sources
Vores shop startede småt i 2017 og i dag kan vi tilbyde et bredt udvalg indenfor udstyr til vandsport, hvor du er i trygge hænder hele vejen igennem.
Contact info
Prags boulevard 43, 2300, København, Denmark
- info@frozenpalmtree.dk
- frozenpalmtree.dk
4.8
Excellent
305 reviews
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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See how their reviews and ratings are sourced, scored, and moderated.
Nice people who know their stuff
Nice people who know their stuff, and have good gear. Great experience shopping there. Seems like they want to help you find what you need, not just sell you what they have. Highly recommended
February 7, 2023
Reply from Frozen Palm Tree
Dear Tom,
Thank you for your positive review! We're thrilled to hear that you had a great shopping experience at our store and were satisfied with our staff and products. We always aim to help our customers find what they need, rather than just sell what we have.
We look forward to welcoming you back soon!
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Well-stocked shop with friendly sevice
The salesman helped me figure out which helmet to buy and I have been very happy with its fit and performance so far.
September 3, 2022
Reply from Frozen Palm Tree
Thank you for your review Marek! We happy to hear that you had a good experience.
Great passion, service, knowledge & price
The guys at Frozen Palm Tree are highly knowledgeable about kitesurfing, have a huge passion & drive for it and listen to your needs & the specifics of your request. They will ensure you get the right equipement at the right price & you will walk out happily. Great service, experience & happy to buy my stuff in this shop from people who really care about the sport. See you on the water & keep it up! Cheers!
August 17, 2022
Reply from Frozen Palm Tree
Thank you for your review! Glad to hear that everything went well. See you on the water :)
Super backup & support .. In all aspects !
1 st Class back up & support .. on & off The water 👍
July 14, 2022
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Reply from Frozen Palm Tree
Mange tak Michael! 🙏
Reply from Frozen Palm Tree
Thank you Bartek :)
Super knowledgeable
Super knowledgeable. Great friendly service. Competitive prices.
September 24, 2021
Reply from Frozen Palm Tree
We are glad to hear this Nicholas :) Many thanks for your review!
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5 stars!
Christian gives a personal and knowledgeable service combined with great enthusiasm.
Highly recommended.
August 6, 2021
Reply from Frozen Palm Tree
Thank you Craig!
Reply from Frozen Palm Tree
Thank you Juriaan!
The service was very nice.
May 14, 2021
Happy for the product and the service
Happy for the product and the service.
I am living near the physical shop, thus I had the chance to pick up the purchase and check the fit.
No issues on the check out and payment.
Will most likely buy for the site again.
May 4, 2021
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Service beyond expectations.!!!
Service beyond expectations.!!!
The delivery was very fast even considering the COVID-19 situation.
April 24, 2021
Great team
The team is extremely responsive, providing great service. Was always helped by the employees whenever I had issue or questions. Highly recommended.
January 6, 2021
Reply from Frozen Palm Tree
Det er vi glade for at høre Thomas :)
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KiteSurfing in Egypt
fair, competent and well organized team. had a great & fun time in Egypt. were supportive and helpful when sick. definitely recommandable.
December 6, 2019
Unprompted review
Reply from Frozen Palm Tree
Thank you Nela! Great to see you up on the kiteboard. We are looking forward to seeing you on the water next summer :) 🌴
Great customer service
Great customer service! Highly recommended for beginners
They use brand new kites for the classes and are flexible when booking classes.
July 31, 2019
Unprompted review
I had the pleasure to have few lessons…
I had the pleasure to have few lessons with Peter; very cool and patient guy! Recomended
Micael
July 9, 2019
Unprompted review
Reply from Frozen Palm Tree
Thank you very much Michael!
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