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Review summary

Created with AI, based on recent reviews

Considering 78 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their friendly, helpful, and professional demeanor, often highlighting their informative approach and willingness to go above and beyond. The service is frequently described as top-class, efficient, and reliable, with many appreciating the fresh, well-packed products and the ease of setting up and managing deliveries. However, some people mentioned occasional issues with fruit quality, such as bruised or spoiled items. A few other people also felt that communication regarding delivery times and start dates could be improved, and some experienced initial problems with payment requirements.

What people talk about most

Staff

People report positive experiences with staff, consistently highlighting their helpfulness, responsiveness,... See more

Service

Users describe positive interactions with service. Customers consistently praise the quick, professional, and... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the helpfulness, responsiveness, and... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers highlight the... See more

Product

Consumers generally express satisfaction with the product quality. Many reviewers highlight the freshness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve had an excellent experience from start to finish. The Gareth is always quick to respond to emails, making communication really easy and stress-free. Every member of staff I’ve dealt with has been... See more

Company replied

Rated 5 out of 5 stars

Luke Tyndall is truly exceptional. He responds immediately and always goes the extra mile to support our organisation. On one occasion he managed to update my order when my deadline to provide changes... See more

Company replied

Rated 5 out of 5 stars

Quick response to any queries or amendments we have. Helpful Account Manager. We wanted to amend our breakfast order, this was not an issue at all. Fruidel supply our milk, Breakfast items and wee... See more

Company replied

Rated 5 out of 5 stars

What a wonderful responsive and friendly team! Special mention to Luke who has been such a fantastic part of the Fruidel team who has supported me and my team in providing for our clients for a long t... See more

Company replied


Company details

  1. Grocery Delivery Service

Written by the company

Nationwide Office Fruit and Milk Delivery Service. From farm to office, we prioritise ethical sourcing and sustainable practices to bring you the finest fruits and milk to your office or workplace.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

314 reviews

5-star
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1-star

Replied to 55% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

i am really pleased with my delivery

i am really pleased with my delivery. i will 100% be keeping deliveries with them the services are amazing i am going to be recomending the company to family and friends . i really appriciate how professional callum roberts is he really is an amazing account mannager .

September 27, 2024
Unprompted review
Rated 5 out of 5 stars

Fruidel offers a stellar service

Fruidel offers a stellar service, providing offices with premium fresh fruit, diary and health snacks.
We recently took up this service with Fruidel, the best decision by far.
The fruit is a welcome addition for our staff, they love that they have this option in the office.
As they offer a combination of services we decided to combine our milk order too.
Customer service & account management is outstanding - thank you Callum Roberts for looking after us so well here at Bollore Liverpool

September 9, 2024
Unprompted review
Rated 5 out of 5 stars

EXCELLENT SERVICE PROVIDER!

We have been ordering refreshments from Fluidel for a long time and they have never failed to meet our expectations. Their products are of high quality, and their customer service is top-notch. We highly recommend Fluidel to any organization that is looking for reliable refreshment services. Fluidel's prices are competitive and their delivery times are reliable. They also offer a wide range of products to choose from, making it easy to find exactly what you need. As far as our requirements are concerned, they are flexible and responsive. The quality of the service and the products are excellent They have also been very helpful in resolving any issues that have arisen. Overall, we have been very pleased with Fluidel's services.

September 10, 2024
Unprompted review
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Rated 5 out of 5 stars

I’ve been ordering fruits from Fruidel…

I’ve been ordering fruits from Fruidel for a while now, and I’m genuinely impressed. Every delivery feels like it’s been handpicked with care. The fruits are consistently fresh, vibrant, and delicious from their crisp apples to the juiciest mangoes, bananas etc. What really stands out is the quality no bruises or overripe pieces, just perfectly ripe and ready to eat fruits that taste like they came straight from the farm. The variety they offer keeps things exciting, and I love how reliable their service is. Definitely my goto for fresh affordable fruits

September 5, 2024
Unprompted review
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Rated 5 out of 5 stars

My organisation has been receiving…

My organisation has been receiving products from Fruidel for a year now and never ever skipped a beat !
There is always a variety and it’s always so fresh.
Customer service is amazing and clients are handled really well ensuring all requirements are met , will definitely recommend to any office sized organisations like ours !

September 5, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing

Used this company for some time now. Amazing fruit, amazing service.

September 6, 2024
Unprompted review
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Rated 5 out of 5 stars

Happy and Healthy staff thanks to Fruidel

My organisation has been receiving fruit from Fruidel for some time now.

It’s great because there is always a variety, and it’s always fresh.

We have a few members of our team that have an allergic reaction to kiwi fruit.
We informed the Fruidel team and they took this on board and listened to us making us feel like a valued customer instead of just a number.

Highly recommended.

September 6, 2024
Unprompted review
Rated 5 out of 5 stars

Had a great experience with Fruidel

Had a great experience with Fruidel. Super quick return on investment with staff satisfaction and company opinion high and friendly delivery operatives and client support.

July 10, 2024
Unprompted review

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