I’ve had an excellent experience from start to finish. The Gareth is always quick to respond to emails, making communication really easy and stress-free. Every member of staff I’ve dealt with has been... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Luke Tyndall is truly exceptional. He responds immediately and always goes the extra mile to support our organisation. On one occasion he managed to update my order when my deadline to provide changes... See more
Company replied
Quick response to any queries or amendments we have. Helpful Account Manager. We wanted to amend our breakfast order, this was not an issue at all. Fruidel supply our milk, Breakfast items and wee... See more
Company replied
What a wonderful responsive and friendly team! Special mention to Luke who has been such a fantastic part of the Fruidel team who has supported me and my team in providing for our clients for a long t... See more
Company replied
Company details
Written by the company
Nationwide Office Fruit and Milk Delivery Service. From farm to office, we prioritise ethical sourcing and sustainable practices to bring you the finest fruits and milk to your office or workplace.
Contact info
Fruidel House, City Works Business Park, M11 2NB, Manchester, United Kingdom
- 0330 202 1200
- enquiries@fruidel.com
- fruidel.com
4.6
Excellent
314 reviews
Replied to 55% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Really happy about Fruidel
Really happy about Fruidel: Steeve and his team are delivering on time exactly what I pass order. Everything is fresh. The team is easy to reach for any change or amend the order. I recommend.
January 20, 2025
Unprompted review
Reply from Fruidel
Hello,
Thank you for your kind review! We’re thrilled to hear you’re happy with Fruidel and the timely deliveries from Steve and the team. It’s great to know you’re enjoying the freshness of our products and finding it easy to make changes to your orders.
Your recommendation means a lot to us—thank you for your support!
Best regards,
Team Fruidel
Advertisement
Steve at Fruidel
Steve at Fruidel provides a great service. The milk is always fresh, and the fruit is consistently delicious. Our team is very happy with the quality and reliability.
Would recommend
January 17, 2025
Unprompted review
Reply from Fruidel
Hi Giuliana,
Thank you for your fantastic review! We’re so pleased to hear that Steve has provided great service and that you’re happy with the fresh milk and delicious fruit. Quality and reliability are very important to us, and we’re delighted to know we’re meeting your expectations.
Thank you for recommending us—we truly appreciate your support!
Best regards,
Team Fruidel
Very Happy
Steve Lee is very helpful and efficient. He answered any questions i had promptly and was able to address my delivery requests. The fruit we have had delivered is fresh and delicious.
January 7, 2025
Unprompted review
Reply from Fruidel
Hi Amanda,
Thank you for your wonderful feedback! We’re thrilled to hear that Steve Lee provided you with efficient and helpful service, and that you’re enjoying the fresh and delicious fruit deliveries. Your satisfaction is our priority, and we’re so glad we could meet your expectations.
Best regards,
Team Fruidel
I'd highly recommend Fruidel!
I'd highly recommend Fruidel!
Steve Lee is super helpful and provides tailored/efficient service.
January 15, 2025
Unprompted review
Reply from Fruidel
Hello,
Thank you for your fantastic recommendation! We’re so pleased to hear that Steve Lee has provided you with such helpful and tailored service. Your feedback means a lot to us, and we’re grateful for your support!
Best regards,
Team Fruidel
Prompt Attention
Due to changes in our requirements I need to make an amendment to our service. Steve Lee, our Account Manager, was very helpful and responsive and dealt with my request promptly and efficiently. Thank you.
January 14, 2025
Unprompted review
Reply from Fruidel
Hi Anne,
Thank you for your lovely feedback! We’re delighted to hear that Steve Lee was able to assist you promptly and efficiently with your service amendment. We’ll be sure to pass along your kind words to him.
If you need further assistance, don’t hesitate to reach out—we’re always happy to help!
Best regards,
Team Fruidel
Advertisement
Great customer service provide by…
Great customer service provide by Fruidel
January 14, 2025
Unprompted review
Reply from Fruidel
Hi Tracy,
Thank you for your kind words! We’re thrilled to hear you’re happy with the customer service provided by Fruidel. Your feedback means a lot to us, and we look forward to serving you again soon!
Best regards,
Team Fruidel
Brilliant and effective communication…
Brilliant and effective communication from Callum Roberts. He has continued to check in and amend any issues where possible.
January 14, 2025
Unprompted review
Reply from Fruidel
Hi Tracy,
Thank you for your kind review! We’re delighted to hear about the brilliant and effective communication you’ve experienced with Callum Roberts. It's great to know he’s been attentive and proactive in addressing any issues for you.
We truly appreciate your feedback and look forward to continuing to support you!
Best regards,
Fruidel
Thanks Steve!!
Steve Lee our account manager has provided a fantastic service for us now and over the busy Christmas period, very easy to communicate with and fast to respond to queries, and always willing to help!
January 14, 2025
Unprompted review
Reply from Fruidel
Hi Kelsey,
Thank you for your wonderful review! We're thrilled to hear Steve Lee has provided such fantastic service, especially during the busy Christmas period. Your kind words mean a lot to us, and we'll be sure to share them with Steve. We're always here to assist you and look forward to continuing to support you in the future!
Best regards,
Fruidel
Thanks Steve!
Steve was very understanding and accommodating in regards to our business needs- very appreciated!
Would highly recommend Fruidel, very attentive and adaptable. Keep up the great work!
January 10, 2025
Unprompted review
Reply from Fruidel
Dear Sara,
Thank you so much for your kind words! We’re thrilled to hear that Steve was understanding and accommodating to your business needs. It’s wonderful to know that you found our service attentive and adaptable. Your recommendation means a lot to us, and we’ll continue to strive to provide excellent service.
If you need anything else, don’t hesitate to reach out.
Best regards,
Advertisement
Steve Lee was super polite and helpful
Steve Lee was super polite and helpful! assisted with all of our office needs.
January 10, 2025
Unprompted review
Reply from Fruidel
Thank you for your feedback! We're so glad to hear that Steve Lee was polite and helpful in assisting with your office needs. We truly appreciate your kind words, and we're happy to have been of service.
If you need further assistance, please feel free to reach out.
Best regards,
Steve Lee was very helpful with our…
Steve Lee was very helpful with our issue and managed to fix our problem.
January 8, 2025
Unprompted review
Reply from Fruidel
Dear Karo,
Thank you for your feedback! We're so pleased to hear that Steve Lee was able to help resolve your issue. It's always great to know our team is making a positive impact.
If you need any further assistance, please don't hesitate to get in touch.
Best regards,
Hero of the day
Callum was Hero of the day,
I had a issue with milk delivery but Callum Roberts saved the day by making sure we got our milk the next day, No task is to big or to small for Callum he's always happy to help !
Very pleasant Team member of Fruidel he's an asset to The company.
January 7, 2025
Unprompted review
Reply from Fruidel
Dear Charlotte,
Thank you for your wonderful feedback! We're thrilled to hear that Callum was able to resolve your milk delivery issue so quickly. He truly goes above and beyond, and we’re proud to have him as part of the team. Your kind words about Callum mean a lot to us, and we’ll be sure to pass them on to him.
If you ever need anything else, don’t hesitate to reach out.
Best regards
Great fruit selection
Great fruit selection! The oranges are always lovely.
December 20, 2024
Unprompted review
Reply from Fruidel
Hi, Helen! 🌟
Thank you for your lovely review! We're so happy to hear that you enjoy our fruit selection and that the oranges are always a hit. We strive to deliver the freshest and best quality fruit for your office, and it’s great to know we’re hitting the mark!
Best regards,
Fruidel
Advertisement
Fruidel Manchester Delivery Service
Extremely reliable and excellent value for money. Fruidel have been supplying us with fruit for our team for over three years now and it's always been great!
December 20, 2024
Unprompted review
Reply from Fruidel
Hi, HB! 🌟
Thank you for the amazing feedback! We're thrilled to have been your trusted fruit supplier for over three years. Your continued support means the world to us, and we're committed to keeping up the great service for your team.
Best regards,
Fruidel
Review for Steve Lee
I have had the pleasure of working with Steve Lee as our Account Manager at Fruidel, and his dedication and professionalism have truly impressed me. From the start, he has demonstrated a deep understanding of our needs and has consistently provided timely solutions. His quick response to emails and phone calls makes him a reliable and invaluable asset to our team.
Steve's customer service approach is exceptional. He goes above and beyond to ensure that every aspect of our account is handled efficiently, offering insightful suggestions and solving issues with ease. His professionalism and commitment to our success are evident in every interaction.
I greatly appreciate Steve's ongoing support and efforts to enhance our experience at Fruidel.
December 20, 2024
Unprompted review
Reply from Fruidel
Hi, Bebe! 🌟
Thank you so much for your thoughtful review! We're delighted to hear that Steve Lee has been such a valuable part of your experience with Fruidel. We'll be sure to pass along your kind words to him. We look forward to continuing to support your team with great service and fresh fruit!
Best regards,
Fruidel
Steve Lee great account manager
Steve Lee great account manager, cant do enough for you and always replies super quick. Thanks so much.
December 19, 2024
Unprompted review
Reply from Fruidel
Hi, ATP LTD! 🌟
Thank you for your kind words! We’re thrilled to hear that Steve Lee has been able to provide quick and helpful service. We’re so grateful for your continued trust in Fruidel!
Best regards,
Fruidel
Great service
Steve Lee is great and always listens when we change orders and need things tweaking. We really appreciate not having to go out and do our own shopping for milk on a weekly basis as it's kindly delivered to the door every week.
December 19, 2024
Unprompted review
Reply from Fruidel
Hi, Johnny! 🌟
Thank you for your fantastic review! We’re glad to know that Steve Lee has been so responsive to your order tweaks and that you appreciate the convenience of having your deliveries taken care of. It’s always our pleasure to help!
Best regards,
Fruidel
Advertisement
FRG help
I was assisted by the account manager Steve Lee who was extremely prompt in his response and helped with my enquiry in full. I was very happy with the service received and look forward to liaising with the team in future.
December 18, 2024
Unprompted review
Reply from Fruidel
Hi, Dionne! 🌟
Thank you for the wonderful feedback! We’re so glad Steve Lee was able to assist you promptly and provide great service. We look forward to supporting you and your team in the future!
Best regards,
Fruidel
Great support provided by Steve Lee
Placed a last minute request for our milk and fruit delivery to be changed for Xmas period. Steve Lee responded so quickly and helped with my query.
December 18, 2024
Unprompted review
Reply from Fruidel
Hi, Lorraine! 🌟
Thank you for your fantastic review! We're glad to know that Steve Lee was able to accommodate your last-minute request and ensure everything went smoothly for your Xmas period. We’re here whenever you need us!
Best regards,
Fruidel
Excellent service and great…
Excellent service and great communication
December 16, 2024
Unprompted review
Reply from Fruidel
Hi, Dave! 🌟
Thank you for the great feedback! We’re happy to know you’re enjoying both our service and communication. We aim to always keep things running smoothly for you!
Best regards,
Fruidel
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.