Great service !!! There was a misunderstanding about a product I ordered ...parts were missing I thought..but I had to buy that part separately!! I mailed them..literally 10 mins later they send an em... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I bought some replacement blades from Guangzhou Luna Trading via Fruugo - as the official supplier did not have a clear way to sell to Belgium. The design and the images suggested these are suitable r... See more
I ordered HEPA filters for an iRobot vacuum cleaner for 30eur. When they arrived it appeared they did not fit and were wrong size (2 mm too wide). When I tried to return them I had to return them to... See more
Company replied
Ordered a battery, was sent to a delivery point instead of my home address as I requested. For this reason, I didn’t notice and item was returned to supplier. Fruugo face me a refund immediately which... See more
Company details
Written by the company
Welkom op Fruugo een online marktplaats met een enorm scala aan producten op grote prijzen: schoonheid, gezondheid, sport, mode, elektronica, huis, tuin en nog veel meer.
Contact info
Fountain Street House, Fountain Street, LA12 7EQ, Ulverston, United Kingdom
- fruugo.be
3.9
Great
14K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
All went well <3
October 17, 2024
The item arrived in perfect condition
The item arrived in perfect condition. Fast delivery and good service. Quick response.
October 16, 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Very bad online shop expirience!No…
Very bad online shop expirience!No warranty at all.Watch of Swarovsky of 350€,10 months later broken and not possible to send back for repair ,no warranty because sent from Ireland,etc... they just give me the legal rights .Really strange i cannot get warranty through them to Swarovsky. They reply via Truspilot they will reply although they reply the same later on i will not have any warranty after 6 months?1 year looks to me the minimum consumers have.What a scam
December 12, 2023
Unprompted review
Reply from Fruugo België (BE) - fruugo.be
Hello,
Thankyou for your review.
I am sorry you feel this way.
A warranty is held directly with the manufacturer of the product and not through Fruugo as stated in correspondance with our team.
I can see a member of the team has issued you with instructions on how best to resolve this issue. (by contacted in Swarovski directly)
Kind regards
Everything went good without any…
Everything went good without any problem, product and delivery as was promised.
October 12, 2024
Fast and serious
October 10, 2024
I had a great experience with Nicole…
I had a great experience with Nicole from the customer service she was really helping with an oder/delivery problem and I got my money back!
October 9, 2024
Unprompted review
Good on time
September 30, 2024
"items from China"
"items from China"
I bought an item from a Belgian online shop (Fruugo) because I wanted this item delivered in few days.
Only after I paid (and it was not cheap) I was informed that the item was coming from China. If I buy from China I want to know.
The item took almost a month to arrive.
I wrote to Fruugo and to the seller (Feshias) many times for explanation and at least give me some feedback. No answers.
I wouldn't recommend Fruugo to anyone!
September 24, 2024
Unprompted review
Reply from Fruugo België (BE) - fruugo.be
Hello,
Thank you for sharing your feedback with us.
Fruugo is a global marketplace, allowing retailers based all over the world to sell their products to our customers.
Information regarding the delivery timescales of orders can be found under the 'Delivery & Returns' section on the items page on our site.
We do advise in the 'Delivery & Returns' section of each product page where you place your order, where the goods are being shipped from, for example, it states "Shipping from USA" so customers are aware if it is being shipped from overseas.
We are sorry for any inconvenience caused on this occasion.
Kind Regards,
Fruugo Customer Care
The efforts to find the missing…
The efforts to find the missing delivery were great. Thank you very much!
September 17, 2024
Unprompted review
I bought varicose veins cream
I bought varicose veins cream. This product is great ; my legs are getting better and better. I already had result after 1 week !! Fast delivery .
September 16, 2024
Customer Support Service works very well
September 10, 2024
Unprompted review
Objects look exactly as described.
Objects look exactly as described.
Good quality price ratio.
September 6, 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.