This time, I ordered a music CD that was not in stock at my place of residence. I was happy that we were able to secure inventory because we were from the artist's country of origin. It may take a... See more
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See what reviewers are saying
The product arrives reliably and is of reliable quality. It's a little bit disappointing that international shipping takes so long and that there's a fixed shipping fee per each item.
I was bit unsure about this product and delivery but it was goood and delivered on expected time
The delivery was done before the estimated arrival date. I really was very happy about that!
Company details
Written by the company
Fruugo is a global marketplace. Discover & buy products from retailers across the world. Shop in your language & currency. Global shopping made local for you!
Contact info
Fountain Street House, Fountain Street, LA12 7EQ, Ulverston, United Kingdom
- fruugo.jp
4.3
Excellent
547 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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良いサービス
The delivery was done before the estimated arrival date. I really was very happy about that!
January 11, 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
詐欺サイトです。It is a fraudulent site. Never order from them.
I purchased melatonin from frrugo on 10/23/2023 and paid for it but have not received the item. I have tracked the package and it does not move from the same location. I have not received any reply at all to my request for reshipment and the item has not arrived. No response at all to my request for a refund. There is no phone contact information so I cannot contact them directly. Never purchase any items from this company.
October 23, 2023
Unprompted review
Reply from Fruugo 日本 (JP) - fruugo.jp
Hello,
Thank you for your review.
We are sorry to hear your order has not arrived, and you have been having trouble contacting us.
A member of our team is currently looking into this for you, and will be in contact with you soon.
Kind regards
Definite satisfaction with accurate and quick response !
This time, I ordered a music CD that was not in stock at my place of residence.
I was happy that we were able to secure inventory because we were from the artist's country of origin.
It may take a few days to confirm the product's stock, but since I received it earlier than the expected delivery date, I can expect an accurate and quick response.
If I have a chance, I would like to use it again.
December 5, 2023
The customer service is perfect.
November 19, 2023
Surprise!
Surprise!
I rated 10 in your email just to get myself invited to leave a review on trustpilot.
My order never arrived, I felt the disappointment. I know exactly what you expected to see in an invited review, now I need to make sure you're disappointed too.
How ridiculous
1. Item shipped from china, but can't be shipped to china
2. Shipping fee to the UK and Japan are the same
3. 99% of negative reviews (including this) were complaining about the inefficiency of SYpost. Item never arrived, wrong tracking number, false "delivered" status. Despite all these, you choose to do nothing and go on doing business with this infamous, notorious shipping company.
4. Like sy post cs team, you don't reply to emails, you don't answer to phone calls. I wish I could join your team because literally you don't have to do anything. I doubt if orders are even shipped out in the first place.
5. Error every time I requested for a delivery update, obviously that's not an error but a design.
I lost my money, fine, but I'll do my very best to make sure people see that fruugo is a fraud
October 30, 2023
Reply from Fruugo 日本 (JP) - fruugo.jp
Hello,
Thank you for your review.
I'm sorry to hear you feel this way.
Information regarding shipping and delivery can be found in the 'Delivery & Returns' section on each items page on our site.
A member of the Customer Service Team will be in contact with you shortly to assist further.
Kind regards,
great site nice layout of goods easy to…
great site nice layout of goods easy to use this site is well designed .great 5 stars
October 21, 2022
Unprompted review
It good thank you
July 2, 2022
The product has not arrived easily
February 28, 2022 I ordered a watch. I paid. But the item has not arrived. I contacted the retailer again a day ago. I haven't answered. I am worried. Please refund!
April 24, 2022
Unprompted review
Reply from Fruugo 日本 (JP) - fruugo.jp
Hello,
Thank you for your review.
I am sorry to hear your order has not been delivered.
I can see that you are already in contact with a member of the our Customer care Team, please continue to correspond with them to get this matter resolved.
Kind regards
nice i recommend really good dealer
January 26, 2022
Good except for slow delivery.
January 15, 2022
It took too long to receive the parcel
It took too long to receive the parcel. I expected to get updates occasionally
January 9, 2022
I received the product but the shipping…
I received the product but the shipping delay was a bit long
December 10, 2021
A bit small for Japanese butter
It is a nice dish with cute design, but it is a bit small for Japanese butter size.
September 2, 2021
My order arrived on time and was…
My order arrived on time and was exactly what I wanted.
August 13, 2021
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