In checking my bank details , I noted that £ had been taken out my account by FShipp. No idea who that was and why ? Still don’t know who or what company trapped me into this but seems it could ha... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I unknowingly signed up for a subscription with FSHipp.com and didn’t know until I saw £69 taken from my bank account. I googled it and saw that this is a common occurrence and that a call or email co... See more
I had no idea I had been signed up for this service when making a purchase so was surprised to see two subscription payments leave my bank account. I used the contact option to talk to their... See more
I was offered a refund on my shipping. I didn't realise that involved signing up, which I didn't bargain for. I ordered my goods for the first time, and Im awaiting delivery, so cannot comment on the... See more
Company details
Written by the company
Get free shipping on any online order with FShipp! Tired of paying shipping fees on online orders? Get free shipping and start saving money on all online orders, from your favorite shops, thanks to FShipp! Valid for all UK Postcodes
Contact info
United Kingdom
- +442045793323
- help@fshipp.com
- fshipp.com
3.9
Great
823 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 90% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Advertisement
Didn’t specify payment plan clearly
Didn’t specify payment plan clearly , miss selling
March 11, 2026
Unprompted review
Reply from Fshipp
Hi
We are truly sorry to read about your experience and fully understand how upsetting this must have been. Please rest assured that this does not reflect the standard of service we aim to provide. Also, its a paid subscription after the trial.
Customer satisfaction is our top priority, and we are committed to resolving your case. Please contact us directly at help@fshipp.com so we can investigate and assist you as soon as possible.
Kind regards,
Team Fshipp
Scammers ….
Scammers ….
Inadvertently clicked to get my postage refunded off snap fish I didn’t realise it was a pop up and set up shipping recurring subscription.
Reported it to my bank to cancel recurring subscription and trying to reclaim initial 19.90 back.
March 11, 2026
Unprompted review
Reply from Fshipp
Hi
We are truly sorry to read about your experience and fully understand how upsetting this must have been. Please rest assured that this does not reflect the standard of service we aim to provide. Also, its a paid subscription after the trial.
Customer satisfaction is our top priority, and we are committed to resolving your case. Please contact us directly at help@fshipp.com so we can investigate and assist you as soon as possible.
Kind regards,
Team Fshipp
Im not quite sure what ive signed up…
Im not quite sure what ive signed up for. I thought it was just for free delivery. But im worried ive signed up for other things that might cost me. It wasnt very clear
March 11, 2026
Unprompted review
Reply from Fshipp
Hi
We are truly sorry to read about your experience and fully understand how upsetting this must have been. Please rest assured that this does not reflect the standard of service we aim to provide. Also, its a paid subscription after the trial.
Customer satisfaction is our top priority, and we are committed to resolving your case. Please contact us directly at help@fshipp.com so we can investigate and assist you as soon as possible.
Kind regards,
Team Fshipp
Advertisement
Resolved my issue swiftly and very…
Resolved my issue swiftly and very professionally. Very friendly too.
March 6, 2026
Unprompted review
Nancy O from Fshipp…
I had an issue and Nancy O from Fshipp really helped me with her excellent service from start to finish. She was friendly, professional, and very efficient. Everything was explained clearly and handled smoothly. I’d happily recommend them to anyone looking for reliable and high-quality service.
March 7, 2026
Unprompted review
Great fast easy to use simple to upload…
Great fast easy to use simple to upload pictures and good value
March 8, 2026
Unprompted review
Reply from Fshipp
Hi
We are truly sorry to read about your experience and fully understand how upsetting this must have been. Please rest assured that this does not reflect the standard of service we aim to provide. Also, its a paid subscription after the trial.
Customer satisfaction is our top priority, and we are committed to resolving your case. Please contact us directly at help@fshipp.com so we can investigate and assist you as soon as possible.
Kind regards,
Team Fshipp
Advertisement
Quick and easy too do.
March 7, 2026
Unprompted review
How did I sign up to this?
March 6, 2026
Unprompted review
Advertisement
Refunded my shipping
Refunded my shipping. Very pleased with the service.
March 5, 2026
Unprompted review
Fast shipping and good customer service
Fast shipping and good customer service
March 5, 2026
Unprompted review
Made this very easy
March 5, 2026
Unprompted review
Advertisement
Well I've not had the product yet so I…
Well I've not had the product yet so I really can't comment on this at this time
March 4, 2026
Unprompted review
Very good experience shopping online…
Very good experience shopping online with AX. The website was easy to navigate, the checkout process was smooth, and communication regarding the order has been clear and efficient.
Looking forward to receiving the item soon!
March 4, 2026
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.