FirstService Residential Reviews 347

I just want a shout out to a great employee of FSR… Mayank at 1 YV.. our concierge goes above and beyond service. This is exactly what we need in this building. He always greets with a smile, is courteous, can multi task and exceptional in his work ethic!!! Thank you for maintaining decorum, applying rules of building and follow up when needed!! Gives me hope to have this building worthy of Yorkville and of our expectations !!! Thank you for the service you provide for us.

low-life scamming company that has lackeys responding to phone calls but charges you double late fees unless you agree to their direct deposit. this are scammers and mutts of the very worst sort please stay away from any company or residence they are involved in.

Stay away from First Service Residential. They don't care. Paris this lady was a lier told me l was a great cleaner which that was a act and l try reaching out for help from her and never receive any help. She has no heart of helping anyone but her self . There is micheal the property manager who show his true colors. l thought he was a nice guy but l was wrongt all he does is talk and never helps when u ask too. when l was there he said the other company well help me but it was lie, saying the board members did not want us that's not true l don't believe that. lts Micheal he did not want us. He wanted to keep his own kind. They r hiding lots of things that they won't tell us the truth. Trust me they lie and treat u like crap..This company well get Karna back at them. This company is bad its not worth to work with. FIRST SERVICE RESDINTIAL ruin my life thanks to them. Micheal laughs like a idiot and a lier. All these employees in this company are hypricates and liers who have no heart of helping and no giving a second chance. They don't know how to treat a human being. l hate wat they done to me and let me down. l well never forgive them especially it was on my birthday. lts sad and that they never gave me a job site. SO EVERYBODY STAY AWAY FROM THIS COMPANY THEY HAVE NO HEART OR HELPING ME OUT ON ANYTHING. HEARTLESS CRUEL POEPLE.👎

Unethical and incompetent. FSR has a proven history of harassing residents that report issue snd/or expose illegal activities. They destroy the quality of the buildings they run. Property mangers and supers lie, gaslight and bully residents. Doorman are involved in illegal parking violations eg accepting bribes from residents to avoid alternate side parking laws. They do not get competitive bids for services and as a result residents are over charged for poor quality eg lobby closet door for $14k that is uneven and doesn’t match. Or the lobby couch that disappeared and the property manager says they’re trying to locate it. The super illegally rides his bike in the hallways. And harasses the staff. FSR was kicked out of at least 2 buildings last year for poor service. Do yourself a favor avoid any FSR run buildings

We have dealt with this company for three neighborhoods, including having served on a board that used this company as property management, and now our most recent experience with FirstService managing our HOA. I would never hire them to manage properties for me based on the most recent HOA experience. They go through admin employees like water, and always pass the buck onto the next person when you have a question. Tickets for maintenance would be left open for weeks, and approvals for construction (even just a play structure being added to a yard) took months with no response (we just built anyway). The staff are nearly incapable. What really gets my blood boiling is that they have charged us $920 in the last two months just to get digital documents sent to our closing company regarding the recent sale for a home in Minnesota that uses them to manage the HOA-- Docs that contain info that is already public about the HOA, including bylaws, and dues. These are outrageous fees for digital downloads of files they already have, as part of the fees we already pay for them to operate our HOA. Calling or emailing to discuss the matter will get you nowhere. They will direct you to the only option, which is to pay these enormous fees on their website, where you cannot control what individual docs you will receive, so if you only need one-- you have to pay for all of them or you cannot close on your house. Our particular HOA is run by two HOA boards, so the fees then automatically doubled on FirstService's website, and they would not allow us to choose one or the other-- had to buy both sets of docs. Then, as if that were not enough, they charged us another $120 for a one page doc stating NO FEES DUE at closing... $120 to state there is a zero balance. The irony and stupidity of this alone, that you would pay a fee to show that you owe zero fees, but especially after we'd already paid over $800 for the "full" disclosure closing packet last month. They needed another $120?? What a shame. This experience would prevent me from ever buying a home with an HOA run by FirstService ever again. This is essentially an HOA buy-out, whether they intended that or not-- and they did not disclose these fees to us at any point before we agreed to become a member of the HOA. This is a dirty way to make money off of people.

Worst property management company ever! We have had them for 5 months and discovered 20 of our bills that have been paid late and we have been charged late fees and they refuse to acknowledge it and reimburse use for their mistake!

This company does not care about condo owners. You are on your own if there is a problem. I requested the correct key to a new mailbox after our mailbox was vandalized. The latest key given to me by the association manager did not work. I was told to call a locksmith. Service is not friendly or solution-oriented.

I lived at Grant Park and FirstService took over as property management a few years ago. Grant Park was a luxury building and sadly no longer is. The carpet is torn and could be repaired but not. GP had beautiful flowers and landscaping - 1st service removed the flowers and shrubs and replaced with plain black dirt. Torn chairs in the party room. They would rather have the HOA have a captial expenditure rather than repair the items. Sad Sad Sad

If I could give this company 0 stars I would. Terrible company to work for. They care nothing about their employees. I worked hard for this employers and got nothing! They are sneaky crooks! NEVER WORK FOR THIS COMPANY!!! They genuinely do not care.

First Service Residential is horrible. They have no transparency and no accountability. You cannot complain because no one responds.

This company will not give you a second chance you're right they're Crooks dishonest and blame everything on you Property Management no good they're not team players they're against you stay away from this company I will not recommend to anyone to work here

Over the last 2 years, our Condo (Heartwood, The Beach, Toronto, Ontario, Canada 🇨🇦) Property Manager, Roberto Lourenco, from FirstService Residential has provided great, supportive service and professional help solving all queries & issues speedily & efficiently.

We feel fortunate, & have very much appreciated, having had such great support… Thank you Roberto.

My strata manager Jas Gill from FirstService Residential absolutely provided such a great service and professional help solving all the issues efficiently.

I feel so lucky and appreciated to have him here with all the residences.

No wonder this HOA reviews are in the toilet.
I am with so much regrets and miserable being in this unreachable community HOA. They sent you one-way email. When you sent/reply them email, they never respond you. When you call them over the phone, it went to someone to leave a message to schedule a call with them. And have to wait for a week for them to schedule for a call. Over a week, still no one call. When I called again, I was told that they have not scheduled yet. W-T-F are they? Seriously!!

Requested to remove a bee hive in front of our house. FSR kept on agreeing to remove but never removed it. Now its active again and becoming a problem for the tenants living closeby.

FSR did not provide a reason for not removing it and keep promising to remove it. No schedule, no firm dates come from them.

A refreshing breath of air with Paul Franzese as our manager at Fairway Point Condo. Paul's attention to detail and his quick action to resolve maintenance issues is something we have never seen before.

This is the kind of customer service they provide to owners who they are frustrated with.

Honestly, I don’t know how else to explain to you.

I am not going to keep arguing over e-mail a 33.00 CAD chargeback it’s a waste of my time.

After working at FirstService Residential HOA for four years, I want to share a straightforward review to help customers and future employees understand what to watch out for:

-For Customers:-

1. **Unfair Fees and Charges:** Homeowners often face unexpected and excessive fees without clear explanations, which can cause stress and frustration.

2. **Confusing Customer Service:** Sometimes, when you call for help, you might get misleading information or feel pressured into accepting things that aren't true, leading to confusion.

3. **Questionable Business Practices:** The company seems more focused on making money than on helping homeowners, with fees that feel unfair and punitive.

4. **Lack of Accountability:** Complaints and concerns don't always get taken seriously, which can leave customers feeling ignored and powerless.

-For Future Workers:-

1. **Negative Work Environment:** Managers create a toxic culture, like making fun of employees in group chats and punishing those who follow company rules.

2. **Broken Promises:** They often don't give promised raises, making employees feel undervalued and confused.

3. **Misleading Information:** Employees might not get the right training on handling customer payments and could get in trouble for doing things by the book. These issues show a serious lack of integrity and honesty at FirstService Residential HOA.

Conclusion: I strongly recommend being cautious about getting involved with this company until they fix these problems and start being more transparent and fair. Look for places that treat both customers and employees better. Your well-being and trust matter.

They manage a Tower Condo in Tampa and mismanaged an expensive paint job at nearly $1M, in conjunction with an Engineer that the board hired to oversee the paint project. Resident and common property damage resulted that the paint company got away with and all allowed. Nice on site manager but regional representative lost respect for how problems were handled.

They looked after one of our properties for 10 years. We trusted them to care for it so never visited the unit. When we took it over to manage ourselves, it was filthy, covered up damage, poor paint job, chipped stone counters, leaky faucet that damaged the cabinet, the kitchen cabinets were chipped in several places.

I sent emails and phoned several times to speak to them about this and received the silent treatment each time. A very unpleasant experience and costly for us. They basically lied about the care for the unit and hid from us when it was time to be accountable. Two months of renovation work and it is near completed.

Do not permit this company to care for your property in any way!