FUJIFILM Reviews 

Great product but the repair and support is terrible. This is not a Kaizen culture. Fujifilm should repair this horrible reputation!

Pathetic company - we've used the same wallets for eight years in our photo stores, and we've now been told we can't use them!

I purchased an x-t4 and had a lot of issues with it.

Sent my camera in for warranty repair and it came back damaged and without the strap lugs which are needed to attach the neck strap. They scratched it up a lot. Sent them pictures and waiting to see what they will do as a remedy.
Can't read what was repaired.

Leasing a rather expensive CR digital x-ray developer for a number of years. Exchanging this for a competeters direct x-ray, and recieve a bill for a service in septeber/octover, even though I changed companies in juli, and never recieved a service in september. Really bad service. There a many companies on the marked, most are better and with netter service than Fuji. Chose them.....

While modern phones offer a lot of possibilities to take good or even excellent photos, really good photo cameras remain irreplacable. I have been using Fujifilm X100V, with only one lens 23mm I managed to take photos in many situations, the camera is compact, easy to handle and appealing because of its retro or classical look. I am waiting for Fuji to release X-T5 so that I could start using even better and more advanced camera.

Excellent service. I had a foreign passport application that had different photo requirements to an Irish passport. Declan very helpfully adjusted and persisted with the requirements until the issuing Authority was satisfied. He was able to help me by email and long after most people finish work at 5.30pm! I am very grateful for his help.

Excellent. End product is great. Customer service responded within 24 hours to technical queries.

Repair service was great! Called a real human and they were very helpful, told me to send in my camera and lens for free to see if it was my camera or lens that needed repairing. All packaging was sustainable too and turn around was fast.

It was a shame I was quoted for both my camera and lens to be fixed at £90 each as I got the camera sent back without repair and it works fine now the lens has been fixed so a bit of a con but as I didn’t fall for it I’m genuinely happy with the experience I received!

I had to return my GFX32-64 zoom lens to Fujifilm UK for repair. Overall it was really poor as they charged me for the repair and it came back with the same fault it went in with. So I returned it to them again and (hopefully) they have repaired it but it came back to me in a DPD bag with a mid-sized cardboard box and the lens in it with no packing whatsoever - no bubble-wrap or foam or peanuts! I am flabbergasted that a supposedly world-class camera company would treat a customers's expensive lens so carelessly. The only good part of this Fuji experience is Albert who is very helpful and shepherded the repair through the second time.

I have been seriously impressed with Fujifilm. I'm a lifelong Nikon user, buying my first SLR (a Nikon EM) almost forty years ago. I've been thinking of getting a 'prosumer' mirrorless camera and looked seriously at the Z50, but it has a few too many quirks and inconsistencies. So, I opted for a (refurbished) Fuji X-T20 direct from shop.fujifilm.co.uk. I can only say ... "wow". A great camera, a wonderful lens (the 'cheap' XC 15-45mm) and truly FANTASTIC service from Fujifilm. Nikon didn't even respond to my questions to their customer service, Fujifilm responded to a question in a couple of hours. After placing my order, the camera was with me in just two business days! I am VERY impressed!

Bought the XT4 to have a slight smaller, easier to handle camera ( and for travels that did not happen ... ).

Phenomenal. Superb quality. I mainly use the 16-55 f2.8. Brought the joy back to photography and as good as the bigger and weightier pro Nikons I have (850). The APC sensor seems to resolve as well as any full FX I have used or seen.

Their mirrorless cameras are to die for. Glad I purchased one! Been satisfied ever since.

Got the best camera so far. Thanks Fuji 👍🏻👍🏻👍🏻

I actually collect, what effectively are vintage digital camera's from the early day's of digital photography (20 years +). The very best in my opinion are the 4800z Finepix series.
I actually purchase these from the internet, often not working and attempt to repair if possible, so I'm well aware of what's inside the casing. It's a marvel of electronic engineering at it's finest. The camera equivalent of the "Ship in the bottle" a work of art. It has "Made in Japan" written on its side, so the Japanese can be proud of their workmanship.
May I suggest these will become more and more desirable as time progresses, a good future investment and a window to history in the making.

My experience with FUJI; HORRIBLE !
I moved from Nikon and invested a lot of money in new premium gear etc...
For winter promotion I should receive £ 180.00 [not much money for me but is about honesty here!]
I filled out the form and sent the proof with all necessary information on the 5th day, I had 2 weeks for this action...
They didn't come back to me even I resend the card bank detail ...
I want to sell all gear ~ £ 7-8k invested so far and leave this company and their toys behind me, SHAME to you FUJI!!
They don't pay enough attention to their client.
*** I'll spread this on social media too.

Absolutely LOVE Fuji products! I gave the act-2 which could be considered an older model but it works beautifully. The pictures just have a level of definition and crisp color to them that you just don’t get with other dlsr style cameras. I will hold Fuji strong and not be returning to the dark side!

In past they were really really good overall. No matter how you really put it. I had something like photocamera from them with that photographic film alongside. So I am really not sure why there are so little reviews, for sure today they are probably not that great.

Thursday 28th January 2016 - Approx 10:00am

FujiFilm Liffey Valley - Ryan's Photo Store

I brought back my photos that I had a receipt for as they were all printed wrong, with some of the heads of people missing in the photos and zoomed in too much on others.

I had called a day or 2 prior to going back and Declan Ryan the store owner said "I know what happened there, bring them back and I'll show you how to avoid that" I explained to him that I had just put the USB stick in and he done the rest"

I went in to him on the Thursday the 28th January 2016 and he took the USB stick and put it in the machine and as he was sorting it out he said "Now see that line ya have to watch that doesn't go there etc" I said to him well like I said I just put the USB stick in and you done the rest and he said "No it's up to the customer to do it" And I said "Well I wasn't shown how to use the machines as they're new so I disagree with you" And that's when he first became defensive saying "Ah come on now!". And I said to him "No I'm actually highly offended the way your speaking to me, so what you can do is just print the pictures properly this time that I have a receipt for and I'll be on my way and won't come in here again"

He said "Sorry I didn't mean to offend you" I said "Well you did and under normal circumstances what I would do in a situation like this is highlight it on Dublin Talks With Adrian Kennedy and he said "Don't threaten me!" I replied "Nobody threatened you and how dare you speak to me like that, I said just print my photos please" And he said "Certainly" and went in behind the desk and started getting them ready and he then tried to lighten the mood by creating small talk. I remained civilized and spoke normal then he said "In future when you come in just ask one of the girls about the machines and they'll show you how to use it"

I replied "You won't have to worry about that because as soon as you print these it will be the last time you'll ever see me in your shop again"

He said "Well I'm sorry to hear that but I have apologized" I said "In fairness to you, you did apologize but then you accused me of threatening you when I wasn't, I said I've been coming in here for years and I don't have to tolerate your rude, insultive and ignorant attitude, I said I wouldn't take it from any other shop and I certainly won't take it from you"

I said now hurry up with my photos please I've things to do and haven't got all day to stand here going over old ground about the same thing, he said "yeah they're nearly done now"

I said out straight "In future you need to be careful how you speak to people and I hope you've learned lessons from this"

And he said "Oh sure you learn lessons everyday as they say" I said well hopefully you learn one from this and he said "Perception is reality" I said correct, including your perception of this situation that's also your reality too.

I told him I had a Level 6 in managing people and he said "I've been working in this business 17 years" I said that's all the more reason you need to be careful how you speak to people. I then asked him if his store was franchised or if he was an independent business and he said he owned the store. When my photos was ready he handed them to me and shook my hand holding my hand with his 2 hands and said "I'm glad we can have a friendship on some level" I said I'll be civil with you but my custom ends here, all the best bye. And I walked out.

He crossed a line speaking to a paying customer like that, it was completely unacceptable on any level and highly inappropriate and it was only the fact that he owns the store that he still has a job because any other employee would have been fired on the spot for Gross Misconduct.

I would point out that on another occasion when I was having an extremely important Certificate Qualification put into a frame in his shop he had the nerve to actually cut the actual qualification with a scissors slightly to get it in line with the frame, I did not ask him to carry out this action and he caused damage to my property by doing so. I even let him away with this and that's the thanks you get.

I was going into this shop for years giving custom to a person who was nothing more than a rude incompetent imbecile with no respect for Customers, very rushy and fussy and shifts blame on you when he gets it wrong, highly highly unprofessional.

I would not recommend this shop to anyone and would advise consumers to exercise their rights to shop elsewhere, there's plenty of other photo printing shops not far off locally including Boots Liffey Valley and many more!

My Advice, Don't Shop at Fujifilm Ryan's Photo Centre Liffey Valley Shopping Centre - After the way I was treated and spoken to after being a loyal customer I'd never go near that place again! Take your custom elsewhere, somewhere that values you!.