BOUNCY CASTLE AND MASCOT HIRE! Reviews 78

TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

Really happy with the service from start to finish! Adam arrived early and set up the bouncy castle and ball pit for us, explained everything clearly including any safety aspects which was much apprec... See more

Rated 5 out of 5 stars

Had the farm theme bouncy castle, soft play and ball pit for 25 children for my son’s 3rd birthday party. It was amazing! My son loved the farm theme and the children loved it, they didn’t stop playin... See more

Rated 1 out of 5 stars

We paid for a bouncy castle for our big Easter event. They cancelled 2 hours before it started due to “bad weather” yet we didn’t have any rain!! Refused to refund the deposit even though they can... See more

Company replied

Rated 5 out of 5 stars

From booking to delivering everything was so easy! They came out to check our garden was big enough for the large inflatable slide and was really helpful. On the day they were very efficient, frie... See more

Company details

  1. Children's Party Service

Written by the company

We have inflatable slides to go into your birthday party, or simply search for products to see what else we can do for you in South Wales. Give us a try and send us a message. For the best experience for all occasions with our selection prices with our bouncy castle soft play. For upcoimg news and events click the link


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4.1

Great

TrustScore 4 out of 5

78 reviews

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Replied to 50% of negative reviews

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Rated 5 out of 5 stars

farm theme bouncy castle

Had the farm theme bouncy castle, soft play and ball pit for 25 children for my son’s 3rd birthday party. It was amazing! My son loved the farm theme and the children loved it, they didn’t stop playing. Good price too! Would definitely recommend

February 28, 2026
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Rated 5 out of 5 stars

Really happy with the service from…

Really happy with the service from start to finish! Adam arrived early and set up the bouncy castle and ball pit for us, explained everything clearly including any safety aspects which was much appreciated . He was also very understanding and friendly when the kids kept on getting in the way of set up! He arrived at the agreed time to take everything down and all in all it was a very smooth experience and would definitely recommend them to others. Thanks!

February 15, 2026
Unprompted review
Rated 5 out of 5 stars

Santas grotto hire FOB Entertainment

Fabulous service from start to finish….had the best family Christmas party after hiring the grotto….magical day for the kiddies and the adults even danced away inside the grotto after Santa left.
Highly recommend FOB ENTERTAINMENT 👌

December 21, 2025
Unprompted review
Rated 5 out of 5 stars

Great service from Full of Bounce

Great service from Full of Bounce. All set up so easy and so quick. The dino bouncy castle we had was brilliant, the kids absolutely loved it, they were in it all day! Would definitely use them again.

Booking 6057

September 6, 2025
Unprompted review
Rated 5 out of 5 stars

Reliable and good service

We always hire Full of Bounce to supply a bouncy castle and a ball pit for our Killay Children's Fun Day. They are reliable and good value. This year the bouncy castle was a fire engine with a slide which the children loved! The ball bit has air jets for the children to balance balls on (a nice distraction from them throwing the balls out of the ball pit!!!) (19th August, Reference number 5898)

August 19, 2025
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Rated 5 out of 5 stars

Excellent Service.

Excellent Service.
Arrived on time and all equipment was nice and clean and the children had agreat time. Will certainly book again. (booking ref 5898)

August 19, 2025
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Rated 5 out of 5 stars

amazing service - again!

This is the second time I’ve booked a bouncy castle from Full Of Bounce, and once again, they’ve gone above and beyond my expectations. From start to finish, the whole process was smooth, professional, and stress-free – which is exactly what you want when planning an event with children involved!

The booking process was incredibly easy and efficient, with quick responses to my queries and clear communication throughout. On the day, the delivery team arrived exactly on time, were friendly and courteous, and had everything set up safely and quickly. The bouncy castle itself was immaculate – spotlessly clean, vibrant, and in perfect condition. It looked even better than the pictures online!

What really sets this company apart is their attention to detail and genuine care for customer satisfaction. They checked the setup thoroughly to ensure it was secure and safe for the kids, and gave us clear guidance on how to use it responsibly. It’s clear they take safety seriously, which gave us real peace of mind.

The kids absolutely LOVED it, and it quickly became the highlight of the party – just like last time. We had several parents asking where we got it from, and we had no hesitation in recommending Full Of Bounce.

If you’re looking for a reliable, high-quality, and friendly bouncy castle hire company, look no further. I wouldn’t go anywhere else, and I’m already looking forward to booking them again for our next celebration!

July 15, 2025
Unprompted review
Rated 1 out of 5 stars

AVOID THIS COMPANY

AVOID THIS COMPANY – POOR SERVICE & ZERO ACCOUNTABILITY
An extremely disappointing experience. Despite being charged an additional “cleaning fee”, the bouncy castle arrived in a filthy condition. We witnessed the birthday child’s mother on her hands and knees scrubbing it down before any of the children could safely use it. This was uncomfortable to watch and completely unacceptable, especially for a paid service.

When the equipment was collected, there was no apology, no explanation, and no attempt to put things right—only dismissive behaviour and smug laughter. Zero professionalism, zero accountability.

To make matters worse, it appears they try to actively remove or report negative reviews instead of responding constructively. Based on what we and other families witnessed, the condition of their equipment and their lack of customer care is a clear recurring issue.

If you’re planning a special occasion, do yourself a favour and book with a company that takes pride in their service. This one clearly doesn’t.

August 3, 2025
Unprompted review
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Reply from BOUNCY CASTLE AND MASCOT HIRE!

Hi there,

We’re genuinely sorry to read this, as cleanliness and safety are always top priorities for us. All of our inflatables are thoroughly cleaned before and after every hire, and photos are taken upon delivery for quality assurance. However, on this occasion, it appears a mistake was made — and for that, we sincerely apologise.

Had we been made aware of any concerns at the time, we would have returned immediately to resolve the issue. Our team is always happy to help when given the opportunity, but unfortunately, this feedback only came after the event had already started.

We’ve also noticed a pattern of nearly identical reviews from what appears to be a connected group, which raises questions around the fairness and intent of the feedback.

We truly appreciate you taking the time to read this. If you’d like to see the quality of our work and the wide range of inflatables we offer, please visit our website:
👉 https://www.fullofbounce.com/category/bouncy-castle-hire

With over 7,000 successful bookings since 2015, there’s something for everyone — and we’re proud to continue bringing fun and excitement to events across the UK.

Thanks again,

Rated 5 out of 5 stars

Been using Martin for 5 years now

Been using Martin for 5 years now, can’t fault his services and booked him last minute on the weekend and he managed to fit me in and made my kids day as he’s obsessed with monster trucks and couldn’t find anyone else with something suitable, will continue to use his services as the staff turn up on time and keep everything in mint condition.

August 2, 2025
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Rated 1 out of 5 stars

My children attended their friend's…

My children attended their friend's party over the weekend where they had hired inflatables and things for the children to play on. We arrived a bit early and the parents of the child was having to clean the bouncy castle inside and outside with wet wipes due to the people who put it up leaving it in a terrible state and it was in no shape for young children to play on.

Pictures was taken before the parents had cleaned it and after as proof.

They have had nothing but trouble from the owner of the business where personally I think they should take accountability on the state of how it was left in.

Would not recommend this company at all.

August 3, 2025
Unprompted review
Rated 1 out of 5 stars

Dirty bouncy castles for a child’s…

Dirty bouncy castles for a child’s party🤮 do not use.

August 3, 2025
Unprompted review
BOUNCY CASTLE AND MASCOT HIRE! logo

Reply from BOUNCY CASTLE AND MASCOT HIRE!

Hi there,

We’re genuinely sorry to read this, as cleanliness and safety are always top priorities for us. All of our inflatables are thoroughly cleaned before and after every hire, and photos are taken upon delivery for quality assurance. However, on this occasion, it appears a mistake was made — and for that, we sincerely apologise.

Had we been made aware of any concerns at the time, we would have returned immediately to resolve the issue. Our team is always happy to help when given the opportunity, but unfortunately, this feedback only came after the event had already started.

We’ve also noticed a pattern of nearly identical reviews from what appears to be a connected group, which raises questions around the fairness and intent of the feedback.

We truly appreciate you taking the time to read this. If you’d like to see the quality of our work and the wide range of inflatables we offer, please visit our website:
👉 https://www.fullofbounce.com/category/bouncy-castle-hire

With over 7,000 successful bookings since 2015, there’s something for everyone — and we’re proud to continue bringing fun and excitement to events across the UK.

Thanks again,

Rated 1 out of 5 stars

DO NOT USE THIS COMPANY

DO NOT USE THIS COMPANY. They have the cheek to charge a fee on top of the price to hire the bouncy castle to clean their equipment.... I don't think they know how to clean. My child attended a birthday party on the weekend and we physically seen the mum on her hand and knees cleaning the filthy bouncy castle before the kids were able to use it. No apology or any act to make things right from the manager/owner. Very appalling. Also flagging and removing any bad reviews they receive as they can't own up to their mistakes.

August 3, 2025
Unprompted review
Rated 1 out of 5 stars

I took my children to their friends…

I took my children to their friends birthday party on Sunday afternoon, we arrived early to help with decorations and the mum of the birthday child was on her hands and knees using wet wipes to clean the inflatable. It was left by the company absolutely filthy and was not suitable for the kids to go straight into.
The mum raised a complaint after the party, (photos were taken before cleaning) and was met with nothing but rude comments and sly remarks. How they could think it’s ok to leave an inflatable in this state for young children to use is disgusting.
I do not recommend using this company, absolutely vile.

August 3, 2025
Unprompted review
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Rated 5 out of 5 stars

Got recommended this place by a friend

Got recommended this place by a friend and I have to say, i couldn’t have had a better experience.

They were fast at setting up the bouncy castles and they were very polite. They have a range of bouncy castles and other fun options to choose from. All their castles are clean and ready for children to bounce!

They were fast at replying and gave me exact prices and times. They showed up on time too. I have to say, I couldn’t have had a better experience.

I have recommended to everyone who came to the party, they were also impressed by the company. I think if you need a bouncy castle, this company is the best option around.

Would book again, polite, clean, on time and everyone had a blast!

July 9, 2025
Unprompted review
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Reply from BOUNCY CASTLE AND MASCOT HIRE!

What a great review. Awesome job.

Rated 1 out of 5 stars

My children attended a birthday party…

My children attended a birthday party over the weekend and we physically saw the mother on her hands and knees cleaning the inflatable both inside and on the outside due to the company leaving the inflatable in a disgusting state before the children could even use it

How you would even want little children to play in that filth is disgusting

August 3, 2025
Unprompted review

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