I purchased the Beat your Brain course. It's great for cognitive stimulation and it's fun. The support team is always available, answering very fast and solving my doubts. Thank you Pauline for you... See more
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See what reviewers are saying
THIEFS, LIARS AND IGNORERS OF ANY COMMUNICATION. These guys will deceive you into a $1 trial and never allow you to cancel nor answer any questions once you cancel. they will keep attempting to re... See more
Company replied
Theft and a scam. You buy a cheap course then they debit a further amount without warning or permission of $79 and then ignore your emails and don't issue a refund. Had to contact my banks fraud... See more
Company replied
I've been led into believing that I was purchasing a single $1.99 video course and suddenly I've been charged $79 (!) for some monthly subscription, that I had no intention of ever subscribing to.... See more
Company replied
Quite a good experience
I recently engaged with fullofmind.com, and my overall experience was quite satisfying. I'd rate it a solid four out of five stars. The content offered on the platform was of good quality, covering diverse topics and providing valuable insights.
What stood out prominently was the dedication and effectiveness of their support team. Whenever I encountered issues or had queries, the support staff (Andrew and Louise) promptly addressed them with a helpful attitude. Their assistance significantly enhanced my experience and allowed me to navigate through any hurdles seamlessly.
December 26, 2023
Unprompted review
Reply from Fullofmind
Hi Michael!
Thank you for your feedback and appreciation! It means a lot to us.
Indeed, we work very hard on the course content.
I will be sure to pass on your thanks to Andrew and Louise.
Have a wonderful day!
Best regards,
Lina Kohl
Customer Support Lead at Fullofmind
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Simplicity and easy to understand plus…
Simplicity and easy to understand plus practice is what makes this course great.
December 24, 2023
Unprompted review
Reply from Fullofmind
Hi Maija,
Thank you very much for your feedback and high rating!
Enjoy your course.
Best regards,
Lina Kohl
Customer Support Lead at Fullofmind
Really excellent customer service
Really excellent customer service. I had a response within 5 minutes. Really enjoying the course I enrolled on. Many thanks!
December 24, 2023
Unprompted review
Reply from Fullofmind
Hi Joshua,
Thank you so much for your kind words about our customer service!
Also, I'm glad to hear you like your course.
Enjoy it!
Best regards,
Lina Kohl
Customer Support Lead at Fullofmind
One should do this course for sure.
This is 💯 worth doing course with lot of vibrant energy which makes you also vibrant..
They are very prompt in there services also my query was solved within 15 mins..
December 24, 2023
Unprompted review
Reply from Fullofmind
Hi Neepa,
Really happy to hear you liked the course and felt its energy. Also great to know we sorted out your question so fast. If there's anything else you need, just give us a shout.
Best regards,
Lina Kohl
Customer Support Lead at Fullofmind
No way!!!
They advertise the course for $1,90 and after you pay they require subscription for $79/month, adding "your order is not completed". I didn't pick any subscription, of course, didn't get access to any course for $1,90,
yet after a week of time they charged $79 without my agreement.
THIS is not the way business works.
December 21, 2023
Unprompted review
Reply from Fullofmind
Hi Natalie,
We are sorry that was an unclear experience for you.
Most commonly, when you purchased the course, you also opted in for a trial subscription by checking the box during the purchase process. As stated in our terms, this trial automatically transitions to a monthly subscription at the end of the period.
For refunds, please message us on WhatsApp – https://wtsp.cc/19295616550
OR email us again (hello@fullofmind.com) from the email address that you purchased the course with and I'll make sure you get a refund.
We're working on making our website clearer about our subscription terms to avoid such issues in the future.
Thank you for reaching out, and I assure you we will resolve this as soon as possible.
Best regards,
Lina Kohl
Customer Support, Fullofmind
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Happy with the learning content and…
Happy with the learning content and presentation.
Nice to learn with
December 23, 2023
Unprompted review
Reply from Fullofmind
Hi Leanne,
Thank you very much for your feedback and high rating!
Enjoy your course.
Best regards,
Lina Kohl
Customer Support Lead at Fullofmind
My cancelation request
My cancelation request regarding any future charge was done within 30 minutes.
December 23, 2023
Unprompted review
Reply from Fullofmind
Hi Crenguta,
Thanks for letting us know you canceled within 30 minutes. We've taken care of it, so no more charges will happen. If you have any more questions, feel free to ask.
Best regards,
Lina Kohl
Customer Support, Fullofmind
Lovely Platform
I bought a course on special and doing a free week full access as well. It's a wonderful platform. The platform is easy to navigate and has a wide range of amazing teachers. I am impressed with the level of experience. Looking forward to the courses on offer.
December 22, 2023
Unprompted review
Reply from Fullofmind
Hi Russell,
Thank you so much for your positive feedback about our platform!
I'm glad you find the platform easy to navigate and our variety of teachers to your liking. We take pride in offering a wide range of courses with experienced instructors, so it's great to see it's appreciated.
Looking forward to seeing your progress with our courses!
Best regards,
Lina Kohl
Customer Support Lead, Fullofmind
Art therapy course review
I found the course very good full of information. And also the management is amazing ..reponses on time and answered all my queries .
Thankyou.
December 22, 2023
Unprompted review
Reply from Fullofmind
Hi Shafaq,
Thank you very much for your 5-star rating and feedback!
That's true that we try to respond to all requests as quickly as possible.
Have a great day!
Best regards,
Lina Kohl
Customer Support Lead of Fullofmind
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95% of promotion (1.9$), then charged 79$ fee for 1 year subcription
I have ordered the course for 1.9$ said 95% discount on promotion. However, afterthat I saw my bank notifications of paying 79$ for 1 year subscription of fullofmind, yesterday. So, I have requested to cancel the automatic order, as I just bought 1 course from fullofmind for review first.
The fullofmind manager has given a quick support for cancellation process.
Thanks for the team.
Hope that your sales and marketing activities should be clearer for customers to choose ( diferrent package for different customers)
Wish your business goes well
Regards,
December 21, 2023
Unprompted review
Reply from Fullofmind
Hi Dương,
Appreciate your 4-star rating and valuable feedback!
That's a great idea that you wrote about. We're currently working on developing new bundles with some really attractive pricing!
Thank you for your wishes. Your kind words mean a lot. I'll be sure to pass on your positive feedback to our Support Managers.
Best regards,
Lina Kohl
Customer Support Lead of Fullofmind
I got my refund for the unathorized subscription
Like other people, I had the same issue with the unauthorized payment, but they have managed to fix it and send me a refund on the same day.
I am happy with the course. It's fun and easy to follow.
Thank you.
December 21, 2023
Unprompted review
Reply from Fullofmind
Hi Letizia,
Thank you very much for the 4-star rating and your feedback!
I must say that our customers have the option to select or not a 7-day trial before purchasing a course. If a customer chooses to continue their subscription, automatic payment is processed as outlined in our Terms of Policy, making it authorized and legitimate.
We're committed to our users' satisfaction, offering a 7-day trial and 14 days to refund any purchase for no reason. The positive feedback from thousands of our happy customers speaks volumes about our service. And there are more benefits on the way!
I am glad to see that we were able to quickly resolve your situation and that you are happy with your course.
I wish you a pleasant learning experience!
Best regards,
Lina Kohl
Customer Support Lead of Fullofmind
SCAM
I have emailed Full of Mind regarding taking money from my account monthly without any consent from me.
I have messaged them on instagram and emailed them 3 times.
They have no right to be deducting money from my account~!!!!! Absolute fraud. I demand a refund and that you cancel any further payments you are taking from my account.
November 15, 2023
Unprompted review
Reply from Fullofmind
Hi Sonya,
I just requested your contacts through Trustpilot in order to disable your subscription and make a refund.
Apparently, you chose a trial subscription, and it ended, therefore an automatic payment for a monthly subscription happened.
But don’t worry, we are ready to make a refund for you under our Refund Policy!
If our Support Team haven’t responded to you yet via IG and hasn’t made a refund yet, then we will make a refund for you as soon as I get your contact info here. Also, to speed up the process, please write to the Support Team via WhatsApp - https://wtsp.cc/19295616550
We are waiting for your request!
Best regards,
Lina Kohl
Customer Support Lead of Fullofmind
They responded quickly to my queries on…
They responded quickly to my queries on WhatsApp and I was able to cancel my subscription without a charge.
December 20, 2023
Unprompted review
Reply from Fullofmind
Hi Emily!
Thank you for your 5-star rating and your feedback!
We hope the course you chose is working great for you!
Have a great day.
Best regards,
Lina Kohl
Customer Support Lead of Fullofmind
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Scam, avoid at all costs!
Scam. I purchased one course at a discounted price there was nothing visible for signing up for a subscription. Thank god for Revolut for blocking the charge.
This business is scummy and disgusting you should be ashamed.
December 20, 2023
Unprompted review
Reply from Fullofmind
Hi Gergely,
Our users are offered a trial subscription with free access to all courses and events for a week. After the trial subscription, automatic payment occurs if the user decides to stay subscribed.
Please note that a trial subscription is offered to you before purchasing. You can verify this if you go to the page of any course on our website - fullofmind.com.
We see that your subscription has not been paid.
Even if your subscription had been paid for, we would be ready to return the full amount to you asap.
We offer the best conditions for our customers: 7 trial days of subscription to try all our courses + 14 days to return.
If we can help you with anything else, please write to our Support Team.
Support Team Email: hello@fullofmind.com
Support Team WhatsApp: https://wtsp.cc/19295616550
Best regards,
Lina Kohl
Customer Support Lead of Fullofmind
Scamming company
Scamming company! I agreed to original purchase and a month later I notice £69 taken from my account by them for some further course . I will notify my bank now.
You replied to my review because the public can see it but you can't be bothered to reply to my numerous emails? And I attached your own receipt which you sent me so you know exactly who I am ! Name and customer number . Where can I unsubscribe? You make it sound like it's a simple process but it's hidden away amongst your terms and conditions
December 19, 2023
Unprompted review
Reply from Fullofmind
Hi James,
Our payment system indicates that you also chose a trial subscription when you purchased your course.
After the trial subscription, if the customer decides to stay, an automatic payment for the monthly subscription occurs. This procedure is described in the Terms of Policy and is completely legal (customers are offered a trial and agree to the Terms of Policy before purchasing).
Unfortunately, I could not find your account in our payment system by First Name and Last Name, which are indicated in the account from which you are writing.
If you have not yet contacted us at Support, please do so. We will disable your subscription if you have not canceled it yourself or written to our Support Team already. We are always ready to make a full refund following our Refund Policy!
Support Team Email: hello@fullofmind.com
Support Team WhatsApp: https://wtsp.cc/19295616550
Remember that thousands of people use our subscription because they love it – access to 100+ self-development courses, daily practices with experts, and a friendly community.
Best regards,
Lina Kohl
Customer Support Lead of Fullofmind
If so many people review this company as a scam, pay attention.
I agree with other reviewers this company is a complete scam. I have not been able to log in and access my courses. When I sent an email about this, there was no reply just like the other reviewers said.
They reply to comments here and on ig saying there's a technical issue but if it's a legit company then you would be fixing it asap. You don't keep your customers unable to log in for months and ignore their emails if you're a legit company. There's no communication and no improvement in the "technical issues".
They also seem to be linked to Sacrill but when I commented on IG, they deleted the comments repeatedly. I think they're also deleting some other comments. Be wary of how legit their IG comments are.
They reply here saying it's "just a technical issue, email them", but there's no reply.
Donate your money to a charity or use it for a better cause, you don't want to support scams.
December 18, 2023
Unprompted review
Reply from Fullofmind
Hi Jess,
We are sorry you've had such a negative experience with our platform.
The technical problems with emails have already been resolved recently. This was truly a tough, important task that our entire development team worked on.
Please note that in comparison to dissatisfied users in Trustpilot and IG, we have thousands of satisfied customers who use their courses, their subscriptions and go to events every day.
Our Support Team responds to all our requests asap within 24 hours.
If we can somehow improve your experience with our platform, please let us know via WhatsApp (https://wtsp.cc/19295616550), and we will come up with something good for you.
I requested your contact information through Trustpilot to lighten this situation up.
Also, I would like to mention that we always make refunds within 14 days of purchasing according to our Refund Policy. It is our priority to ensure that everything is right between us and our customers.🕊️
Best regards,
Lina Kohl
Customer Support Lead of Fullofmind
SCAM
SCAM
Do not buy anything from them
I only bought the course but they subscribed me to monthly payments $79 as a part of 7 day free trial that I was not aware of it.
Their FB and Insta Ads are very misleading.
I emailed them, texted on WhatsApp, send message on social media, nothing, no response.
They say, you can cancel your subscription on their platform but when I did that. it's still processing for 2 days.
What a stress!!!!
December 16, 2023
Unprompted review
Reply from Fullofmind
Hi Krzysztof,
We see that you contacted us on Monday at 12:40 pm for the first time. Our support manager responded to you within 3 hours of your request via WhatsApp. Please note that the stated response time is within 24 hours.
Your trial subscription has been canceled as you requested. There will be no further payment.
We hope your course will relieve your stress and lift your spirits. Wishing you a great learning!
Best regards,
Lina Kohl
Customer Support Lead of Fullofmind
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Not clear about the membership
I think I buy 1 course and did not see that I am in a membership. It is not clear!! Please change that!! I want my 79 euro back, because I pay for 1 course and not for a membership!!!!
December 18, 2023
Unprompted review
Reply from Fullofmind
Hi Constance,
Thank you for writing to us. No need to worry!
You can request a refund with ease.
If you have not yet requested it, then contact our Support Team and we will quickly return your money.
Support Team Email: hello@fullofmind.com
Support Team WhatsApp: https://wtsp.cc/19295616550
I have requested your information through Trustpilot to resolve this situation faster.
If you have already applied, then I will inform you what the status of your refund is.
We wish you a nice day!
Best regards,
Lina Kohl
Customer Support Lead of Fullofmind
No customer response and misleading ads
I'm really concerned about the lack of response. I sent a few emails to make sure fullofmind acknowledged the cancellation of my subscription, but no response.
Their adverts are misleading and are not clear that you are actually signing for a monthly subscription of $79!
December 12, 2023
Unprompted review
Reply from Fullofmind
Hi Anne-Sophie,
We apologize for the inconvenience caused by the technical difficulties that we are currently experiencing. Unfortunately, some emails have not been reaching us, and we are actively working on resolving this issue. We regret that we have not been able to receive your emails, and we apologize for any inconvenience caused.
Upon checking our payment system, we can confirm that your trial subscription has been disabled, and there will be no further monthly subscription fees. Please note that when you purchased the course, you chose a 7-day trial subscription as offered on our website.
We hope that you will enjoy the course you have purchased and have a better opinion of our company moving forward. If you have any questions or concerns, please don't hesitate to contact our support team at hello@fullofmind.com or through our WhatsApp support at https://wtsp.cc/19295616550.
Thank you for your understanding and patience as we work to resolve this issue.
Best regards,
Lina Kohl
Customer Support Lead of Fullofmind
Updated: frustrating and unreliable
Edit: sadly, I've had to add to this review. On 3 different occasions I have lost access to all of the courses I have purchased.
Lots of time spent going back and forth with support. Very frustrating as I have a daily routine which ends up being disrupted.
On one occasion the issue was solved immediately. Other times I'm just passed back and forth between departments.
Am now currently locked out of account completely.
Too unreliable a service to recommend.
I love this platform. Its easy to navigate and full of great courses and excellent prices. If you do have any issues, the customer service is amazing. Highly recommended.
December 14, 2023
Unprompted review
Reply from Fullofmind
Hi Debbie!
Thank you very much for such a high assessment of our platform and our custom service.
It's true, my customer managers and I aim to provide the highest level of service!
I wish you a wonderful day!
Best regards,
Lina Kohl
Customer Support Lead of Fullofmind
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