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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and understanding, making every interaction pleasant and efficient. Many highlight the outstanding customer service, noting the team's dedication to going above and beyond to resolve issues and accommodate needs. People are also very satisfied with the quality of the products and the smooth ordering process. However, some customers also noted issues with order fulfillment, including delayed shipments, products arriving damaged, or problems with backordered items. A few reviewers were dissatisfied with the return policy and the customer service experience when trying to address these specific concerns.

What people talk about most

Staff

Customers had positive experiences with staff. Reviewers consistently praise the staff for being helpful,... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers praise the... See more

Order

Clients share positive opinions on order. Many customers praise the seamless and easy ordering process, with... See more

Product

People report positive experiences with product, often praising the wide selection of high-quality... See more

Service

Consumers find service to be positive. Many reviewers praise the high level of service, describing it as... See more

Based on these reviews

Rated 5 out of 5 stars

I had the pleasure of working with Rachel T. and I couldn't be happier with her! She was professional, attentive and genuinely went above and beyond to help me. She made everything feel easy and str... See more

Company replied

Rated 5 out of 5 stars

Lisa was stellar: friendly, helpful, understanding, efficient, great sense of humor. Package said it was delivered based on tracking info, but it must have landed at a home in another state. Very odd.... See more

Company replied

Rated 5 out of 5 stars

I've been a Fullscript customer for many years and I continue to receive top notch service from the representatives. They are polite, friendly, helpful. This is something today we don't get too much... See more

Company replied

Rated 5 out of 5 stars

Hi Emma W., Thank you very much for going above and beyond my expectations with my trip interruption ordeal. It’s been a difficult week including 12 hours driving a rental car to get back home to... See more

Company replied


Company details

  1. Vitamin and Supplements Store

Written by the company

Fullscript is a leading platform that empowers whole person care by bringing providers and patients closer together. We provide access to the best, most clinically-effective supplement brands, industry-leading diagnostic tests, and advanced digital tools—all in one place. All so it’s easier for providers to personalize plans, and easier for patients to follow them.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

488 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 78% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 1 out of 5 stars

They will change pricing on you in…

They will change pricing on you in auto-refills, expecting you not to notice perhaps. The GLP-1 with akkermansia don’t really do anything for me after taking them for ~6 months, and with sneaky price increases, I’d call this a scam.

March 18, 2026
Unprompted review
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Rated 1 out of 5 stars

Absolute worst company to order from

Absolute worst company to order from. I trusted a fellow fitness coach who uses these products and unfortunately was unable to digest the aminos due to the taste and exceptionally strong aftertaste. I was not only unable to return the product but also unable to exchange it. Once again the absolute worst customer service and policy’s I’ve experienced in quite sometime. Please be cautious before investing in their products as the strong artificial tastes are overpowering.

March 16, 2026
Unprompted review
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Rated 5 out of 5 stars

Great Products and Equally Excellent Customer Service!

As I did with Adelodun, I always have a great experience with the customer service reps at Fullscript. They are very prompt in getting back to you with your questions and inquiries, and they always handle questions and concerns with the utmost professionalism. They are very understanding and dedicated to solving your issues or assisting with any problems. I could not be more pleased with this company.

March 12, 2026
Unprompted review
Rated 5 out of 5 stars

I had a great experience with Hailey E…

I had a great experience with Hailey E in customer service. She was quick to respond, very helpful, and ensured that my issue was addressed. I also appreciate that she will follow up with me regarding the matter we discussed. Very pleased with the service!

March 11, 2026
Unprompted review
Rated 1 out of 5 stars

Shipping is Too Unpredictable

I would love to not have to write such a review but unfortunately the shipping delays associated with this company are incredibly inconsistent and undependable. For items that are needed for daily care I cannot afford to miss a beat. But for the second time I am facing this very challenge with Fullscript. If you can get it on Amazon, go for it. The discount is more than negated with the shippping cost and the erratic shipping on top of it drives the cost up higher with frustration and missed doses of important supplements. Too bad.

March 8, 2026
Unprompted review
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Rated 5 out of 5 stars

Order assistance neede

I had an issue with my professional order (at my end). The customer rep quickly understood my concerns and helped get it resolved while on the phone with them. Could not have gone better!

March 3, 2026
Unprompted review
Rated 5 out of 5 stars

Fullscripts is a trust worthy…

Fullscripts is a trust worthy supplement that I have been using for years. I recommend their products to many patients, family and friends.

Their customer service is prompt and helpful.

March 2, 2026
Unprompted review
Rated 5 out of 5 stars

Fullscript is my go-to supplement site…

Fullscript is my go-to supplement site as both a practitioner and patient. The site is easy to use, carries a wide range of very reputable products, and most of all, Fullscript's staff is readily available and top notch! They made refunds and returns easy, and their wide range of resources are awesome. 10/10!

February 26, 2026
Unprompted review
Rated 5 out of 5 stars

Fullscript has the best customer…

Fullscript has the best customer service! Today I reached out to Jade G. regarding a tax form question since something had changed from my taxes from last year. She was quick to answer and very thorough. Well done!

February 24, 2026
Unprompted review
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Reply from Fullscript

Thank you for your review, we truly appreciate it!

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Rated 5 out of 5 stars

Delayed shipment refunded

I experienced an issue with a shipment arriving after the expected date. My customer service agent, Hailey, was extremely helpful. I have never had a bad experience with Fullscript customer service.

February 11, 2026
Unprompted review
Fullscript logo

Reply from Fullscript

Thank you for sharing your experience! We’re sorry for the shipping delay, but we’re so glad Hailey was able to help and make things right. We’ll be sure to pass along your kind words to them!

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Rated 5 out of 5 stars

Support

Hailey was very knowledgable and helpful. She answered all my questions.

February 11, 2026
Unprompted review
Fullscript logo

Reply from Fullscript

Thank you for sharing your experience. We’re proud to have knowledgeable team members like Hailey who are always ready to help.

Rated 5 out of 5 stars

The customer rep was patient and…

The customer rep was patient and helpful.
Great customer service.

February 10, 2026
Unprompted review
Fullscript logo

Reply from Fullscript

Thank you for recognizing our team’s efforts! We’re always here to help whenever you need us.

Rated 5 out of 5 stars

Rhiannon was great!

Rhiannon was a great, prompt help in getting tax info I needed!

February 11, 2026
Unprompted review
Fullscript logo

Reply from Fullscript

Thank you for your review, we truly appreciate it!

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