Fully Charged Reviews 

I bought a Riese & Müller Charger4 GT vario last year April and i payed 5,559.00 £ for it, what a waste of money.
The kick stand broke resulting in scratch and the left brake came lose.
It is giving a fault code on the display at least ones a week.
Dont even think about using eco mode in a steep uphill because it just wont get you up there (Its less work and easier using a regular bicycle).
Last week a had to walk from Croyden to brixton (2 hours and 40 mins) because i had a flat rear tire
this is the second one in two weeks and it has the Tannus Armour Inserts installed.
Fully Charged is one of the few in London that works on Riese & Müller if not the only one.
I have the Enviolo 380, continuous hub gear, belt drive installed so you cant fix your own flat tire at the back.
I walked in four E bike shops and none of them want to touch it.
Now i need to walk/push my E bike another 1 hour and 30 mins from Brixton to Fully Charged just to get a tire fixed, thats around 4 hours walking in total.
I phoned them up and they said there is nothing they can do to help me.
Fully Charged if you are selling E bikes that range from 3000 to over 10000 pounds surely you would have a better service then you guys are providing.
Imagine having a Riese & Müller Superdelite5 Rohloff
starting price 9,379.00£ and having a flat tire outside London you will be utterly fked unless you want to pay for a van hire to pick you up and drop you of at Fully Charged which will turn it into a very expensive puncture.

Great site for navigating and find product, good level of information. Their YouTube channel is really good and what made me look at them to purchase an e-bike, however after sending 2 emails asking for help and advice I received a couple of responses from Silverstone that didn't give me the answers, they then passed me off the main info email address which after two further emails did not respond to me and never replied to me. Gave up, shouldn't have to chase to make a purchase, so went and shopped elsewhere where to buy a Moustache bike.

Outstanding service and expertise from Steve!We had an incredible experience with Steve. He gave us a fantastic test ride on a number of different eBikes, which really helped us make the right decision.We ended up purchasing two Riese & Müller Nevo5bikes—one for myself and one for my wife. The pickup experience was top-tier; Steve spent a full two hours on the handover, ensuring both bikes were perfectly set up, adjusted to our riding positions, and that we knew exactly how to operate everything.If you are looking for premium eBikes backed by genuine expertise and highly attentive service, we cannot recommend Steve and the New Forest team enough!

I recently bought a Moustache Dimanche Urban 2026 e-bike from Fully Charged initially via Max in London and then passed to the new Plymouth store.

Chris in particular was outstanding. He went above and beyond at every stage, especially when a few issues cropped up that were completely outside of his direct control. Despite that, he took full ownership and made it his priority to get everything resolved quickly and smoothly. It never felt like I was being passed around or fobbed off — he stayed on it, kept me updated, and made sure I was looked after throughout. He even visited me at my house a few times to deliver customer service!

What really stood out was his attitude. He’s a genuinely lovely guy. He’s approachable, knowledgeable and clearly cares about doing the right thing for his customers. It made what could have been a frustrating situation (with manufacturer issues) feel easy and well handled, which says a lot.

I’m absolutely delighted with the bike itself and can’t wait to get out and properly enjoy it over the coming months. I will be very likely I’ll be back next year for another! 😊

If you’re considering an e-bike, I’d strongly recommend Fully Charged and if you get the chance to deal with Chris, you’ll be in very good hands.

Finally a company that really cares!!!The guys Chris and Adam at fully charged Cornwall have been beyond amazing we are so delighted with our long tail cargo bike, the level of expertise and cutomer service has been above and beyond, these guys truly know what it means to be a bike cargo rider and the attention to detail and customer care has made this whole experince really amazing. I will recommend this company to anyone looking to purchase an electric bike, brilliant service and aftercare.

Excellent service from Jake and Ben at fully charged brighton. Give great advice and helpful information about parts as well as fitting them. Friendly customer service, thanks Gill

The whole experience has been lovely. I was nervous about getting a cargo bike but being able to book for a trial ride was so worthwhile. Yuri was incredibly kind and calm and at no point was there any pressure to buy. Just really supportive. Once I decided to proceed, the service was amazing - really flexible and efficient. And I love my cargo bike. Thanks so much for holding my hand through the process!

Nice range of bikes. Had an appointment with a knowledgeable and friendly salesperson. They listened to my requirements and gave me a selection that met my criteria and I bought one of those.

Just picked my gocycle up from service department fully charged firstly amazing excellent customer service from Ben at customer service desk always so helpful and always have good chat . Next is sivio bike technician who has done full service on my bike definitely 5 stars for sivio my gocycle needed new front wheel bearing normally only gocycle can fix and you will be without bike for at least couple weeks sivio removed fitted new wheel bearing in one day I believe he's made he's own sort special tool to remove front wheel bearing so my opinion sivio is very good great asset to fully charged and when my bike comes out of fully charged for service the bike feels like it's brand new again very happy customer

I recently purchased a Brompton Electric G Line Extras from Fully Charged, and the experience was outstanding from start to finish. I had visited a few other electric bike stores, but none came close to the level of service I received here.

A big shoutout to Damien — his service was amazing. He took the time to guide me through every step, answered all my questions, and made sure the Brompton was the right fit for me. The 1-to-1 attention and genuine care made all the difference.

I’m extremely happy with my purchase and highly recommend Fully Charged to anyone looking for an e-bike. Thanks again to Damien and the team for making the process so smooth and enjoyable!

We were looking to test-ride an electric family cargo bike and found it very difficult to find anywhere in the north-east.
We contacted fully charged and ended up making a trip to London out of it.
We arrived about 3 hours earlier than expected and after a quick call the team agreed they could fit us in earlier (without compromise, we felt like we had all the time in the world and were never rushed).
Shoutout to Micheal, he has a great knowledge about all features of different styles and brands, he showed us a great route for testing the bike as well.
Again no pressure to buy, just a great customer experience and a very clear email stating the types/brands/accessories/prices etc.
We love our R&M Load4 and so does our little girl

As a new to cargo bike buyer, I wanted a place that had a broad range and gave me the opportunity to test them. I was lucky enough to meet Michael at Fully Charged, with my 5 year old in tow, and he was like an encyclopedia on e-bikes. He took the time to explain things in beginner terms, made me feel comfortable, and even got my child excited.

He then respectfully followed up, answering my questions, helping me as I worked through bike scheme funding. It made the decision to purchase from Fully Charged easy.

On my pickup day, the technician again was incredibly patient, easing my into my ownership and setting me on my way.

Road legal bikes with a good sales team. They allow you to test rides and guide you on the best type of bike for your needs.

I recently took my GoCycle G3 in for its seventh annual service as I purchased it from Fully Charged in 2018.

Silvio completed the service and not only did a magnificent job, but kept me informed throughout.

Thank you Silvio!

The older male receptionist was inconsistent with his information to me, compared to another customer. The customer service is terrible online and in store it is even worse. The product is okay, if only the service matched the prices. A shame to spend approx £5k on a product that does not have the customer support to match.

I purchased an e-bike from FC and my experience was great. They were very friendly, patiently listened to all my concerns and queries. Gave me their honest opinion and not a sales pitch. Helped me make an informed decision. Very happy with my bike. Thank you FC

I recently bought an e-bike from Fully Charged and couldn’t be more pleased with my purchase. Daimen was knowledgeable about all the models they stocked and answered all my questions fully and helped me make the right decision for my circumstances. He responded to my emails promptly, advised me on the cycle to work scheme and was unfailingly polite and friendly. I would highly recommend Fully Charged if you’re a first time e-bike customer.

Love the bike, put together very nicely and got a good run through on how to use. Also great being able to test ride it before hand, with the kids in storm box to make sure they enjoyed it

I recently stumbled across Fully Charged by London Bridge and ended up buying a new folding ebike. It was in fairly short supply but they pushed to bring the delivery date forward and kept me updated all the way. A very helpful team working well together so, many thanks all...

Another very pleased customer.
Just bought my second bike from Fully Charged. I believe they gave me good advice, very happy with my purchase. Even though I am buying 2nd hand, including a part exchange for the old one, they treated me properly.