Brand new cracked desk
I bought a Fumac Upgrade with MDF board and linoleum finish from a third-party seller.
The desk arrived and I could notice imperfections around the edges. Fine, it might happen—it is wood.
Further during the assembly process, we saw the pre-made holes did not correspond to the position where we were supposed to screw the frame in.
Lastly, while screwing the handset where indicated by the pre-made holes, the edge cracked.
Now I have a new desk with a visible crack. If this is the quality I expect from a 5K+ desk, I'll get an IKEA one next time.
For comparison, I bought a Lisabo desk 5 years ago from IKEA, which is still perfect and intact.
I am not satisfied and I will not recommend this brand.
Reply from FUMAC
Dear Mattia,
Thank you for your feedback. We are very sorry to hear about your negative experience with your new UPGRADE desk.
We recommend contacting your dealer. They will then contact us so that we get the necessary documentation to investigate your case.
We have dealers that have frames and desktops/tabletops at stock. It might be that your FUMAC top was meant for another frame from FUMAC – eg. a table and not a desk. Our desktops have pre-made holes for our desk frames and our tabletops have pre-made holes for our canteen or conference tables.
Furthermore, we have also experienced dealers that have desktops/tabletops from other brands that are sold together with FUMAC frames.
We always recommend abs-edging as abs-edging makes the table or desktops extra strong against damages from eg. handling damages and injuries.
Once again, we are sorry about your negative experience.
Best regards,
Tove Madsen
FUMAC A/S