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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their attentiveness, helpfulness, and commitment to securing the best outcomes. Many highlight the exceptional customer service, noting that agents go above and beyond, providing clear explanations and constant updates. People appreciate the quick response times and the overall smooth, stress-free process, often succeeding where other companies have failed. However, some customers expressed dissatisfaction with the company's communication methods.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism,... See more

Service

Consumers find service to be positive, highlighting the personalized and attentive approach from staff like... See more

Customer service

Reviewers highlight positive aspects of customer service. Customers consistently praise the helpfulness,... See more

Customer communications

Users describe ambiguous interactions with contact. Many customers praise the proactive and helpful contact... See more

Response time

Customers had positive experiences with response time. Many reviewers highlighted the quick and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Really appreciate George going to the extra effort to get a better rate and loan for me . Previous company's seem to just try once and quickly give up . In a world where you can feel like your talking... See more

Rated 5 out of 5 stars

There is not enough space available for the review we need to give because Jack Tran went above and beyond for our company. Even when we gave up trying, he absolutely refused to and kept fighting for... See more

Company replied

Rated 5 out of 5 stars

I was seeking a cash injection to support the purchase of stock from a manufacturing base in China. George has been very attentive, he grasped our requirements quickly from a simple brief and shopped... See more

Company replied

Rated 5 out of 5 stars

The service we’ve received from Amo in our quest for additional funding to support the purchase of some new machinery has been outstanding, what a guy! He worked hard but fast to give us a range of ch... See more

Company replied


Company details

  1. Finance Broker
  2. Business Broker

Written by the company

Skyscanner for business finance - view your matched lenders in 90 seconds or less. See rates, reviews, and our broker expertise and find your ideal business funding partner.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

256 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 88% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Cobi was great and communicated well…

Cobi was great and communicated well and often. We didn’t go ahead because of rates being too high, but service was great. Thanks Cobi for your help

September 8, 2025
Unprompted review
FundOnion logo

Reply from FundOnion

Hi Jay,

Thanks for the review!

We're glad that Cobi kept things clear and well-communicated through the process.

Wishing your business all the best and we hope to work with you in the future!

Kind regards,
The FundOnion Team

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Rated 5 out of 5 stars

I’ve had a fantastic experience with…

I’ve had a fantastic experience with FundOnion. George has been incredibly helpful, responsive, and professional throughout, making the process straightforward and stress-free. He takes the time to understand what’s needed and goes the extra mile to deliver a smooth service. It’s rare to find someone who combines efficiency with genuine care for clients, and George has done exactly that. I would definitely recommend FundOnion to anyone looking for support in this area

September 5, 2025
Unprompted review
FundOnion logo

Reply from FundOnion

Hi Joanna,

Thanks for the review!

We're delighted that George was able to make funding stress-free for your business.

Wishing your business all the best and we hope to work with you again!

Kind regards,
The FundOnion Team

Rated 5 out of 5 stars

Very happy

Very happy. Ricardo explained everything very well and done the job quickly

September 3, 2025
Unprompted review
FundOnion logo

Reply from FundOnion

Hi,

Thanks for the review!

We're delighted that Ricardo was able to make funding a pleasant experience for your business.

Wishing your business all the best and we hope to work with you again!

Kind regards,
The FundOnion Team

Rated 5 out of 5 stars

Perfect communication

FundOnion and Archie especially has been amazing. Their communication has been fantastic, clear, consistent and timely.

We’ve been able to get the help we needed and am so grateful for their help.

September 2, 2025
Unprompted review
FundOnion logo

Reply from FundOnion

Hi Amy,

Thanks for the review!

We're delighted that Archie was able to make funding easy for your business.

Wishing your business all the best and we hope to work with you again!

Kind regards,
The FundOnion Team

Rated 1 out of 5 stars

Unwanted Spam Marketing Emails from FundOnion

My clients have repeatedly received unsolicited marketing emails from FundOnion Limited despite never engaging with them or requesting information. The emails are sent under the name of an individual who, according to Companies House records, resigned from the business several years ago, yet is still being presented as an officer of the company.

This kind of marketing is frustrating, disruptive, and does not inspire confidence in their professionalism or compliance. Attempts to unsubscribe and stop the messages have been unsuccessful.

If you value transparent, respectful, and lawful business practices, be cautious about engaging with FundOnion.

Response to Reply:

Thank you for your response. To clarify, I am not “mistaken.” I retain copies of unsolicited emails received from FundOnion, including headers and timestamps.

Under PECR Regulation 22, unsolicited marketing emails require prior consent, which was never given. An unsubscribe link does not cure the unlawful nature of these communications.

I note that you have provided a DPO contact email. I will therefore be submitting a Subject Access Request under Article 15 UK GDPR to establish the source of my data and your lawful basis for processing it.

This matter is also being reported to the ICO and Trading Standards with supporting evidence.

August 29, 2025
Unprompted review
FundOnion logo

Reply from FundOnion

Hi Max,

Thank you for your review.

Not sure what you are referring to here. You probably are mistaken in some sense.

Feel free to click the unsubscribe link or send an email to dpo@fundonion.com and we can do this manually for you.

Thanks,
FundOnion Team

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Rated 5 out of 5 stars

I'm extremely grateful to have come…

I'm extremely grateful to have come across these guys and Cobi was amazing. He'd secured exactly what I needed and with a great lender, it's a HUGE help for our family business and I really couldn't recommend them more! Thank you so much 🙏

July 14, 2025
Unprompted review
FundOnion logo

Reply from FundOnion

Hi Sam,

Thanks for the review and recommendation!

We're delighted that Cobi was able to make funding easy for your family business.

Wishing your business all the best and we hope to work with you again!

Kind regards,
The FundOnion Team

Rated 5 out of 5 stars

Highly recommended

Jack did a great job getting the finance across the line doing all the leg work and making life as simple as it could be. Would recommend.

June 27, 2025
Unprompted review
FundOnion logo

Reply from FundOnion

Hi Steven,

Thanks for the review and recommendation!

We're delighted that Jack was able to make funding simple for your business.

Wishing your business all the best and we hope to work with you again!

Kind regards,
The FundOnion Team

Rated 5 out of 5 stars

Gabriel succeeded after others failed.

Very simple - Gabriel succeeded where other brokers had failed and did it in 72 hours.
Comms were clear, concise and accurate - if he said he'd call back in an hour, that's what he did.
We'd highly recommend him.

July 1, 2025
Unprompted review
FundOnion logo

Reply from FundOnion

Hi David,

Thanks for the review and recommendation!

We're delighted that Gabriel was able to make funding stress-free for your business.

Wishing your business all the best and we hope to work with you again!

Kind regards,
The FundOnion Team

Rated 5 out of 5 stars

Would highly recommend

I have dealt with FundOnion twice now to help secure business finance, and can honestly say they have been fantastic, and have help navigate a not so easy task, and made the whole process so much easier.
The last gentleman to help secure my finance was Archie Williams, if I could give him more than 5 stars I would. He went above and beyond, and secured finance far higher than my expectations. He was always on hand for any questions and constantly kept me updated throughout, and made the whole process stress free. I would highly recommend any business to use him, as you can see he is extremely motivated, and works hard to get result. Thanks Archie for all your help.

June 6, 2025
Unprompted review
FundOnion logo

Reply from FundOnion

Hi,

Thanks for the review and recommendation!

We're delighted that Archie was able to make funding stress-free for your business.

Wishing your business all the best and we hope to work with you again!

Kind regards,
The FundOnion Team

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Rated 1 out of 5 stars

I'm also getting spammed by these…

I'm also getting spammed by these people - read the regulations guys, you can't cold email us. Clearly scraped the emails from our website or Shopify app store/partners.

re; the below - this is simply not true. I own a digital agency and we specialise in marketing. The email address used has NEVER subscribed to anything so you have zero consent - not even a soft opt in.

June 6, 2025
Unprompted review
FundOnion logo

Reply from FundOnion

Hi Joe,

We do market to businesses to whom we believe there may be interest in our services. If you do not wish to receive emails, please click the unsubscribe link or send an email over to dpo@fundonion.com and we can do this manually for you.

Kind Regards,

FundOnion Team

Rated 1 out of 5 stars

Spammers

This firm are spammers. Their Chief Commercial Officer and their CEO constantly spam me with funding emails: "Just making sure you've seen my previous email". Yes, and I ignored it because I'm not a business and you are a spammer. Opt-out is the fallback of spammers. If I'd wanted your emails I would have asked for them.

Edited after response:
After so many reviews on this site slamming Fund Onion for spamming, obviously your CRM provider is lying to you. The email address you use for me has never been used, let alone opted in to anything, it is simply "info@" prepended to my domain name. It is plain that you do not wish to change your business practices, because doing it this way works for you and you calculate the benefit of sending spam outweighs the cost of a few bad reviews on trustpilot.

June 6, 2025
Unprompted review
FundOnion logo

Reply from FundOnion

Hi Richard,

We can assure you that we send all of our emails through an authorised email provider to an opt-in list.

Kindly send your email addresses to hello@fundonion.com and we will endeavour to make sure you are removed from all future communications.

Kind regards,
The FundOnion Team

Rated 5 out of 5 stars

Thank you Cobi

THANK YOU!!
Our recent experience with Fund Onion was 100% positive. Cobi was very informative and helped the whole process run smoothly and speedily. We would highly recommend Cobi and Fund Onion... especially after being messed around and let down by others!

May 29, 2025
Unprompted review
FundOnion logo

Reply from FundOnion

Hi Ja&Je,

Thank you for the review and the recommendation! Wishing your business success and we hope to work with you again in future.

Kind regards,
The FundOnion Team

Rated 1 out of 5 stars

Persistent spammers and repeated…

Persistent spammers and repeated senders of unsolicited emails. Would never use for this reason alone.

May 29, 2025
Unprompted review
FundOnion logo

Reply from FundOnion

Hi JC,

We do market to businesses to whom we believe there may be interest in our services. If you do not wish to receive emails, please click the unsubscribe link or send an email over to dpo@fundonion.com and we can do this manually for you.

Kind regards,

FundOnion Team

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Rated 5 out of 5 stars

Jack Tran from FundOnion was fantastic…

Jack Tran from FundOnion was fantastic in helping us secure a business loan. Professional, knowledgeable, and efficient, Jack made the process easy and stress-free. Highly recommended!

May 15, 2025
FundOnion logo

Reply from FundOnion

Hi Edgar,

Thanks for the review and recommendation! We're delighted Jack was able to make funding stress-free for your business. Wishing your business all the best and we hope to work with you again!

Kind regards,

The FundOnion Team

Rated 5 out of 5 stars

Generally pretty good

Angelo & tosan were pretty good. Angelo hlped quite a bit in getting the loan set up, always replying and even working outside of working hours to ensure things were done properly. Overall would recommend, fairly straight forward process.

May 13, 2025
Unprompted review
FundOnion logo

Reply from FundOnion

Hi Joao,

Thank you for the review and the recommendation! Wishing your business success and we hope to work with you again in future.

Kind regards,

The FundOnion Team

Rated 5 out of 5 stars

TOP TIER SUPPORT FROM JACK

There is not enough space available for the review we need to give because Jack Tran went above and beyond for our company. Even when we gave up trying, he absolutely refused to and kept fighting for us. We have just gotten funded and feel so overwhelmingly grateful for the care, patience and commitment we received. Jack is a TOP BROKER and we just had to say thanks publicly because we did not expect the level of support provided.

May 2, 2025
Unprompted review
FundOnion logo

Reply from FundOnion

Hi Kimmy,

Thank you for the glowing review! We will make sure to pass on this good feedback to Jack and we are delighted to hear you were happy with our service.

We wish you and your business all the best and hope to work with you again in future!

Kind regards,

The FundOnion Team

Rated 1 out of 5 stars

Received an unsolicited phone call and…

Received an unsolicited phone call and email from Fundonion, claiming that someone from my company had recently visited their website. This was the stated reason for their outreach regarding funding opportunities.

Skeptical, as I had no record of visiting their site, I inquired for more details about this alleged visit (specific time, IP address, etc.) to help "identify" the visitor. What followed was a frustrating exchange revealing Fundonion's highly questionable lead generation practices.

Initially, they claimed they didn't have the details but would check with marketing. They later provided a specific time (yesterday at 8:47 am) and an IP address (188.31.x.x), mentioning they use "GoTrack". However, upon checking my own records and network logs, the IP address provided was not mine, and my activity history for that specific date and time confirmed no visit whatsoever to the Fundonion website.

When confronted with this, they eventually stated they got my contact details from my public website (a plausible source for contact info, but irrelevant to their false claim of a visit).

This entire interaction demonstrates that Fundonion is using deceptive tactics to initiate contact. They appear to obtain contact information (likely from public sources or purchased lists) and then invent false claims of website visits to create a pretext for unsolicited sales outreach. Their inability to provide verifiable proof for their claims, and providing incorrect technical details, confirms their lack of transparency and reliance on misleading methods.

This wastes time and erodes trust immediately. Based on this experience, I strongly advise caution when dealing with Fundonion. Their approach is dishonest and unprofessional.

April 30, 2025
Unprompted review
FundOnion logo

Reply from FundOnion

Hi Nadim,

We checked this interaction and at all times we acted in a transparent manner during our enquiry to you.

Alongside your 81 other 1 star reviews it is clear that you write notes such as this for personal reasons and you are not sufficiently qualified to comment on the professionalism of FundOnion.

Kind regards,

The FundOnion Team

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Rated 5 out of 5 stars

Jack was brilliant and super quick

Jack was brilliant and super quick
Did everything he could to help us out
Top bloke went above and beyond

April 10, 2025
Unprompted review
FundOnion logo

Reply from FundOnion

Thanks for the review, Martin! Awesome to hear Jack went above and beyond to secure the capital you needed. Looking forward to working with you again in future!

Rated 1 out of 5 stars

Do not use

Do not use, avoid at all costs.

April 4, 2025
Unprompted review
FundOnion logo

Reply from FundOnion

Hi there,

We've carefully reviewed our records regarding your review on FundOnion and can confirm that Blackthorn Organics has never been a client of ours, nor have we ever been in direct contact with you as our clients are UK-based only.

We take all feedback seriously, but can only address legitimate concerns from those who have been in contact with us or our service.

If you'd like to discuss further or help us to understand this matter, please contact us directly at hello@fundonion.com. Otherwise, we kindly request you take down this review.

Thanks,

The FundOnion Team

Rated 5 out of 5 stars

Such an easy process with FundOnion

We took a loan with FundOnion and dealt with Shai, who is one of their Commercial Finance Broker's. Communication was brilliant, advice given was reliable, professional and friendly. Everything went through so easily and quickly. What a simple process. Thank you.

April 2, 2025
Unprompted review
FundOnion logo

Reply from FundOnion

Hi Sharon, thanks for the review! Great to hear you had such a positive funding experience with Shai - we look forward to working with you again.

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