Furanshop Reviews 23

TrustScore 2.5 out of 5

2.6

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Rated 3 out of 5 stars

i've had it on all day, the cuffs never sagged. not bulky, just right for layering. no weird stitching around the wrist, which is rare.

Rated 1 out of 5 stars

I paid $39.47 to order two large,"realistic-looking" artificial flower bunches, supposedly containing multi colors. Three weeks later, I received a package in the mail containing two very small pink... See more

Company replied

Rated 1 out of 5 stars

BE AWARE SCAMMERS Disgusting company run by scammers! Be aware! I purchased a cabinet reported as “in stock” but keep receiving emails about delivery delays. This has been ongoing for almost 2 month... See more

Company replied


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2.6

Poor

TrustScore 2.5 out of 5

23 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 78% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Three devices, one cable—daily win

Plugged in all my gadgets at once and haven’t seen any loose connector or wobbly feeling. Fast charging is legit but what surprised me was how rigid the main cable feels when bending it. Been using it on my desk stuck under books, never popped out or slowed down. Compared to those flimsy supermarket ones, this takes way more pressure without wear.

April 10, 2026
Rated 1 out of 5 stars

Scam - do not order from this company!

I paid $39.47 to order two large,"realistic-looking" artificial flower bunches, supposedly containing multi colors. Three weeks later, I received a package in the mail containing two very small pink artificial flower bunches. They were not at all what was advertised! - just very expensive (as it turns out) very small bunches. And, I am very angry about this scam!

March 11, 2026
Unprompted review
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Reply from Furanshop

Dear Customer, thank you very much for taking the time to share your feedback.
We sincerely apologize that your recent experience did not meet your expectations, and we fully understand your frustration. Please send your details to our customer service email address: service@furanshop.com. Our professional customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends; thank you very much.

Rated 1 out of 5 stars

They advertised a spray product but…

They advertised a spray product but when I bought the product they sent me a brush application product that does not event work. Their advert is misleading and for a product I paid £12 .

March 7, 2026
Unprompted review
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Reply from Furanshop

Dear customer, we have received your feedback, and thank you very much!
We are truly sorry that you had a negative experience this time. We sincerely apologize. We would like to resolve this issue for you immediately. Could you please send a brief description of the situation to our customer service email address? The address is: service@furanshop.com . Our after-sales team is ready and will provide you with a satisfactory response within 24 hours!
Please give us a chance to make things right. Thank you for your understanding!

Rated 1 out of 5 stars

Ordered a track suit

Ordered a track suit, quality fine but not a good fit. Contacted fursn shop for a refund as per their policy and they are refusing to give me a refund. Do not go near this company!

March 8, 2026
Unprompted review
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Reply from Furanshop

Dear customer, thank you very much for sharing your feedback with us.
We are deeply sorry to read about your experience. It is our responsibility to provide you with a perfect experience, and clearly, we failed to do so this time. We completely understand your disappointment and frustration. Please send the details of your situation to: service@furanshop.com , and our customer service team will contact you within 24 hours to resolve the issue and hopefully make amends for this oversight.
We apologize again for any inconvenience caused and thank you for your trust and patience.

Rated 1 out of 5 stars

Ordered waterproof spray received…

Ordered waterproof spray received waterproof cream about the size of a lipstick.
Contacted company no response.
Avoid this company complete waist of time.

December 8, 2025
Unprompted review
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Reply from Furanshop

Dear Customer, thank you for taking the time to share your disappointing experience with your recent order.
We’re truly sorry to hear you received waterproof cream instead of the waterproof spray you ordered, and that the product size was not as expected, with no response to your attempts to contact us—this falls far short of our service standards, and we understand your frustration completely. To properly verify your order details, review the incorrect item issue and follow up on this matter for you, please send your complete order information to our customer service email: service@furanshop.com . Our dedicated team will assess your inquiry thoroughly and respond with a suitable solution within 24 hours.

Rated 1 out of 5 stars

Ordered and payed for item still no…

Ordered and payed for item still no tracking trace not delivered and extra payments coming out of bank now reported to fraud team avoid at all costs

February 1, 2026
Unprompted review
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Reply from Furanshop

Dear valued customer,
Thank you sincerely for taking the time to share your experience with us. We are very sorry to hear that you were not satisfied with your recent experience, and we understand your disappointment. We are a licensed and registered company, and your trust is the foundation of our business. If you have not received your order, please feel free to send the details to our customer service email: service@furanshop.com . Our dedicated team will work diligently to resolve the issue within 24 hours. We believe that every problem is an opportunity for improvement, and we look forward to providing you with a better experience.

Rated 3 out of 5 stars

Broken brush

The makeup brush was broken when it arrived, so maybe you need to put it in a hardcase and not just in a plastic bag when sending out to customers.

January 22, 2026
Rated 1 out of 5 stars

Ordered something 4 weeks ago

Ordered something 4 weeks ago, not received despite their claim it was delivered on 19th December tried several to ask where it was delivered. AVOID this company.

December 7, 2025
Unprompted review
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Reply from Furanshop

Dear valued customer,
We received your message and learned that you have not yet received your desired item. Our entire team is very concerned about this. We understand your disappointment and sincerely apologize for the inconvenience.
We solemnly promise you that every order deserves to be treated with care. We guarantee that we will take full responsibility for your order.
Please send your order details to your dedicated after-sales service channel: service@furanshop.com. This email will go directly to our "Worry-Free After-Sales Service Team," and a representative will personally follow up with you within 24 hours and provide a clear solution.
Please give us a chance to ensure that the item you ordered is safely delivered to you.

Rated 1 out of 5 stars

BE AWARE SCAMMERS

BE AWARE SCAMMERS
Disgusting company run by scammers! Be aware! I purchased a cabinet reported as “in stock” but keep receiving emails about delivery delays. This has been ongoing for almost 2 months and they still wanted another month to deliver a £60 wall cabinet! I cancelled my order but despite promises, no refund was ever received. I have now reported them to my bank but they shouldn’t be trading! I should have read the reviews 1st! BE AWARE SCAMMERS

December 16, 2025
Unprompted review
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Reply from Furanshop

Dear Customer,
We sincerely apologize for any inconvenience and frustration you experienced during your shopping and after-sales process. We understand your disappointment and dissatisfaction. The situation you encountered is indeed frustrating, and we take this matter very seriously.
To expedite the verification of your order status and provide effective assistance, please send your relevant order information to our customer service email address: service@furanshop.com. We will assign a dedicated person to follow up with you immediately and do our best to resolve this matter.
We are always committed to being responsible to every customer, and we appreciate you giving us the opportunity to address this issue. We once again offer our deepest apologies for this unpleasant experience.

Rated 1 out of 5 stars

Complete fraud of a company

Complete fraud of a company, Had my money for almost 3 weeks and still haven't shipped the items. No response from official email address and the chat feature is unanswered.
Update:
Items now received and they are a million miles from what I ordered.
The design is different, the colours are different, the size is different and they are not thermal lined as ordered.

November 1, 2025
Unprompted review
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Reply from Furanshop

Dear customer, thank you for your feedback.
We understand your feelings. It's possible you didn't contact our store using the correct email address, causing a delay in resolving the issue. We assure you that we will prioritize resolving problems from the customer's perspective. Please send your details to our customer service email: service@furanshop.com. Our dedicated customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends. Thank you very much.

Rated 1 out of 5 stars

I bought a 24 day advent calendar which…

I bought a 24 day advent calendar which was advertised with perfume in it, what has arrived is 24 empty boxes! I have e-mailed several times to return the empty boxes and have had no reply!

November 13, 2025
Unprompted review
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Reply from Furanshop

Dear customer, thank you for your feedback.
We understand your feelings. It's possible you didn't contact our store using the correct email address, causing a delay in resolving the issue. We assure you that we will prioritize resolving problems from the customer's perspective. Please send your details to our customer service email: service@furanshop.com. Our dedicated customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends. Thank you very much.

Rated 1 out of 5 stars

Buyer Beware

This company has no return policy and offers 20% discount off next purchase!!
I ordered a dress I saw,advertised on Instagram. What turned up was a cheap and nasty dress I would never wear and far too big. The material clearly different from the video I saw.
I had to email for return address. They stated it would cost a fortune for me to send back so keep it and here's a voucher. After numerous emails demanding money, finally agreed on £16 which left me £8 short !
Never again !

June 3, 2025
Unprompted review
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Reply from Furanshop

Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We have a comprehensive return and refund policy, and we assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@furanshop.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.

Rated 1 out of 5 stars

I ordered a Super fast charger on May…

I ordered a Super fast charger on May 16th.I have emailed numerous times and just get an automated email.
Now June 12th still no charger.
Please avoid this company

June 12, 2025
Unprompted review
Furanshop logo

Reply from Furanshop

Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we completely understand your feelings. We assure you that we will prioritize your issue and resolve it as quickly as possible. If you did not receive your item, please contact our after-sales service team. We are responsible for every product. Please send your details to our customer service email address service@furanshop.com. Our dedicated customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends. Thank you very much.

Rated 1 out of 5 stars

Return policy does not exist

Return policy published on their site does not exist. States you can return within 30 days and you contact them for return address. I wanted to return one of the dresses I ordered and contacted them to be told their factory is abroad and shipping fee will be very expensive so they don’t recommend I do that and instead I could pay another £13 to have a replacement shipped!!!. Not the return policy they publish !!

May 23, 2025
Unprompted review
Rated 1 out of 5 stars

Avoid this company !!

Avoid this company !!! I bought a dress when it came it was to big I asked for a return address they ignored me I got in touch with them about 50 times but the same message came we have checked your email and that’s it !!! Eventually I’ve gave up as got know where , and dress will go to a charity shop . No good to me ,

May 1, 2025
Unprompted review

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