Furnicoliving Reviews 

358
•
TrustScore 3 out of 5

3.0

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Rated 1 out of 5 stars

Terrible!! I placed an order through B&Q with Furnico being a "trusted seller". Order was placed on 7th Aug for 2 couches. Told deliver would be latest 3rd Sep and I would be called to confirm date an... See more

Rated 1 out of 5 stars

Bought garden furniture with fire pit through B&Q from furnico what a terrible idea that was no delivery. Sent emails through B&Q customer service what a joke they are! Still no reply from the seller.... See more

Rated 5 out of 5 stars

Ordering was very easy . My furniture delivered promptly .The delivery driver went over & above getting furniture into our back garden even though it clearly said it would be delivered to front doo... See more

Company replied

Rated 5 out of 5 stars

Sofas were a little late for delivery but was kept informed by furnico every step of the way and was offered a alternate for the trouble but ended up getting my original ordered one in the end anyway.... See more

Company replied

Company details

  1. Furniture Store

Information provided by various external sources

Huge Savings On Leather Recliner Sofas. 12 months 0% Finance Available. Won't Be Beaten On Price. 2 Man Delivery Service.


Contact info

3.0

Average

TrustScore 3 out of 5

358 reviews

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3.0

All reviews

(358)

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Rated 5 out of 5 stars

2 seater recliner

Ordered a 2 seater recliner from Furncoliving. Came earlier than expected as estimated, which was good, Delivery guys efficient. Hadn’t realised there would be an extra charge for assembly. Sofa fantastic, very comfortable, sturdy. Overall impressed.

June 5, 2024
Unprompted review
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Rated 1 out of 5 stars

Waited 3 months for 2 corner sofas…

Waited 3 months for 2 corner sofas which I was promised would be delivered 1st week of April. Paid a £300 deposit. Finally got to 1st week of June and told my sofas were in stock and would be delivered so I settled the remaining £1500 balance with them. Drivers came with 1 damaged sofa had no idea about the second sofa and refused to take the damaged one back. The sofa is ripped, base is burst, leg is wobbly and has creases and stains down the back and side. Furnico have ignored my calls so I've taken this up with PayPal. Furnico are now threatening of I don't close my PayPal case they won't deliver my missing sofa or replace the damaged one! AVOID AT ALL COSTS THEY ARE FRAUDSTERS.

March 22, 2024
Unprompted review
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Reply from Furnicoliving

We apologies about your experience, would u please be able to contact our complaints team complaints@furnicoliving.co.uk, so we can resolve this issue.

Rated 1 out of 5 stars

Pathetic

Here's an update: i'm waiting for replacement of broken sofa for almost 2 years now- agreed and never replied back. Once i put a review at trustpilot, they replied my email and asked for delivery address, which is 5 months now, no response to email. Or no news whatsoever. Very pathetic customer care. I'm trying to go legally to get my money back.

June 17, 2024
Unprompted review
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Reply from Furnicoliving

We apologies about your experience, would u please be able to contact our complaints team complaints@furnicoliving.co.uk, so we can resolve this issue.

Rated 5 out of 5 stars

The sofa we ordered I very good…

The sofa we ordered I very good quality. Service was spot on from start finish and quick and efficient delivery. We will definitely be return customers. 5 Stars!⭐⭐⭐⭐⭐

May 15, 2024
Unprompted review
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Reply from Furnicoliving

Thank you for your feedback!

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Rated 5 out of 5 stars

Sofa beds

Bought two sofa beds from furnico and we love them. Would definitely recommend to anyone. Excellent service!!

May 20, 2024
Unprompted review
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Reply from Furnicoliving

Thank you for your feedback!

Rated 5 out of 5 stars

Brilliant service from start to finish

Brilliant service from start to finish, easy process to order from them, quick delivery too! Very polite staff, and very friendly delivery team also who went above and beyond to unpack the product for me as the box wouldn’t fit through my door! Couldn’t recommend enough!

May 16, 2024
Unprompted review
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Reply from Furnicoliving

Thank you for your feedback!

Rated 5 out of 5 stars

Great from ordering to delivery!

Ordered outdoor corner sofa online, received a phone call within 24 hours to confirm order details. I contacted them after 7 days to find out when delivery may be (originally told 7-14 days) they advised that it was being processed. Received a phone call the following day to advise next day delivery, delivery drivers helpful & arrived mid afternoon & waited for me to check product before signing delivery receipt. Everything in perfect condition, great quality & was easy to put together!

May 18, 2024
Unprompted review
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Reply from Furnicoliving

Thank you for your feedback!

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Rated 5 out of 5 stars

Very Happy customer

Ordering was very easy . My furniture delivered promptly .The delivery driver went over & above getting furniture into our back garden even though it clearly said it would be delivered to front door
From the time I placed the order untii after it arrived I had numerous phone calls from customer sevices checking in telling me where furniture would arrive to was i happy with everything
Very satisfied customer

May 2, 2024
Unprompted review
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Reply from Furnicoliving

Thank you for your valuable feedback

Rated 5 out of 5 stars

New bed

I recently brought a new bed and mattress from this company and it's absolutely brilliant! It's so comfortable!! Was easy to put together and I had a brilliant night's sleep. The first in a long time, delivery was quicker than expected and the guys were nice and quick

May 31, 2024
Unprompted review
Rated 5 out of 5 stars

9 piece garden furniture set ..

Delivery from down south up to Glasgow was arranged and delivered to us as advised. Delivery guys very helpful putting garden furniture in back garden for us. We were very pleased with the quality of product (goods packaged well). Pricing good and would not hesitate to buy again from Furnico.

May 10, 2024
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Rated 3 out of 5 stars

I ordered garden furniture & two 3…

I ordered garden furniture & two 3 seaters and armchair..
garden furniture arrived in 4 days can’t fault it in anyway.

Waited 8 weeks for sofas.. I think I spoke to every staff member on payroll weekly, was handed excuse after excuse..
finally I was handed to Zaynab thank goodness for that!
She upgraded my arm chair to a two seater for the same price and I took delivery in 8 days from the her phone call.
Honeslty if it hadn’t been for Zaynab I would have cancelled the order and left zero star review. The sofa however is very good for the price.

April 11, 2024
Unprompted review
Rated 1 out of 5 stars

Avoid this company

Avoid this company. I didn’t receive my full order when I ordered a corner sofa in January. I have emailed them for four months and you just keep getting palmed off with excuses. Quick to take your money though!

January 31, 2024
Unprompted review
Rated 1 out of 5 stars

Failed and lie to customer

Where to start so ordered a sofa and wall bed from this company was told delivery is fast and can take 2 week wat was perfect for me as the room was being replastered to get a phone call to say the wrong size sofa come in and was ask if I can wait 2 more week or have the sofa that come in I said I wait 2 week as the sofa that they said came in was the bigger one wat wld not fit in my house fastward 2 week I call them to be told my them sofa coming in that week fastward a week later still no call to tell me it in and the day it being delivered so call them to be told it there and is being pick up by the delivery company they use 2 week pass and no email or call so call back to now there say that it only the wall bed in and the sofa is not there yet the manufacturer is having problems getting the fabric but yet they are still advertising the sofa for fast delivery and available now there no where on the website saying delivery delayed I even got someone to call up and see if they can order the same sofa and they was willing to take the order and the staff even said delivery is fast a normally with them with in 2 week I am still wait for my order
Today I editing this with a update so they now said the sofa makers have gone awol so have ordered a different sofa and have said will be here in about 2 week and by 13 July
Update so on the 4 July they finally book my delivery so thought things are looking up well think again 4 day had pass and not call or text from the delivery company so called them to be told they only have the sofa not the bed so back on the phone to to the shop for them to say yes sorry the delivery company forgot the bed but will book it in and will be pick up in 24 to 48 hours ok so day pass and I looking on the tracking to see and still the same so call delivery company up to see for them to say the same it took furnicoliving 11 day to pack the bed to the delivery company so waited again as the now had till Friday 19 to deliver as the ask snap finance for another week roll on to Wed 17 night I get told the delivery will be on the Friday but that night I get a message from the delivery company saying there coming Thursday 18 between 10am and 1 ok yes was going to be a pain ad still had old sofa and was not getting pick up till Thursday night anyway delivery happens all looked good so I thought the sofa is broken so have called up and a manager was meant to call me back by 3.30 but as I learn that was a lie so when I called back was told it will be by 5 again a lie as it was nearly 5 and no call back so called them for them to say no manager available but when I called at 12 they said manager will be in at 3 they then go on and say a manager did come in but olny stay for a meeting and then when home where she was going to work from again I think is a lie I have now called snap finance and raised a Dispute and have been to by snap finance the new bit will be her next week as the spoken to furnicoliving and furnicoliving will email me ok what they did but they said to me they ordered the bit and sld be in stock next week and then the will deliver it again not the same as wat they told snap finance will update again when I have update but plz stay away from the company they lie and lie I hate to see someone else go through the same problem they have been reported to trading standards etc

April 8, 2024

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