Furniture At Work® Reviews 

7,987
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 354 reviews, reviewers had a great experience with this company. Customers frequently mention that the ordered products are exceptionally well-made, sturdy, and look fantastic in their office spaces. People also truly appreciate the remarkably fast delivery times, smooth online ordering process, and the helpful service provided throughout. Some reviewers were not happy with delivery communication, noting unexpected scheduling changes and delays that completely disrupted their daily plans. A few other people also felt that packages occasionally arrived damaged, or carriers left heavy items outside rather than taking them inside. These specific shipping issues created frustrating situations for a small group of buyers waiting on urgent office items.

What people talk about most

Delivery service

Consumers find delivery_service to be positive, highlighting fast shipping times and items arriving on or... See more

Product

Clients share positive opinions on product quality, highlighting that items are well-made, strong, and easy... See more

Quality

Reviewers mention positive feedback about quality, praising items as strong, solid, and very well-made.... See more

Order

Reviewers highlight positive aspects of the order process, describing it as simple and easy to complete... See more

Service

Customers consistently note positive experiences with service, highlighting the friendly staff and efficient... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good products, paid for installation which was done professionally with all packaging cleared away. The reason it's 4 stars rather than 5 is the delivery part. Received conflicting emails about the de... See more

Company replied

Rated 4 out of 5 stars

Very happy with its function and appearance. Brilliant that drawersfully extend. Unfortunately the screws into the temp wood base were at an angle so joined near an inner screw so piece of surface woo... See more

Rated 5 out of 5 stars

We bought four of the metal cabinets in different colours for our playroom. They are brilliant! High quality, easy to put together, they look great in the bright colours and keep everything tidy! Than... See more

Company replied

Rated 5 out of 5 stars

Ordered a 3-drawer filing cabinet which arrived quickly and in good condition and I’m very pleased with how it looks. It’s strong and solid and well-made. It looks great in my home office. I had a... See more



Company details

  1. Office Furniture Store

Written by the company

Furniture At Work® have been delivering outstanding office furniture products to businesses and organisations of all sizes for over 20 years. Every day we use our experience to provide high-quality office furniture and service at the lowest prices to match your business and home office needs. At Furniture At Work® you’ll find one of the largest collections of Office Furniture in the UK. We stock an impressive variety of essentials for your Office, School or your Home Office. Simply browse our website to check out our full product selection. Here at Furniture At Work®, we aim to deliver an incredible service to small, medium and large businesses across the UK. As the lifeblood of the UK economy, we understand how important it is to get incredible products to businesses at the very best price, something we deliver consistently in a number of ways. Everything you Need For Any Office With over 1 million products on our site, we have the widest available product range that meets the needs of every kind of workplace. No matter where your business is, Furniture At Work is the place to outfit your office. Whether you’re just starting out, giving your site a modern, stylish refresh or kitting out a number of locations, we can provide it all. From office desks and chairs to shelving and storage, we provide a one-stop shop for all your office furniture needs. Flexible Pricing For over 20 years, the Furniture At Work mission has sought to provide outstanding products to UK businesses at the very best price. We consider all our furniture to be priced competitively in the market, and we also provide a price match guarantee if you happen to find what you need cheaper elsewhere. Managing the outgoings of any business is tough, and we want to help. Our preferred method of payment is credit card so that the order gets processed seamlessly but we are also delighted to announce our brand new pay by Invoice service. Simply choose 'Invoice Me' at checkout (no boring forms to fill...), and we'll do the rest. We’ve designed this new service for all businesses, local government, NHS and schools. A Team That’s Here to Help The Furniture At Work brand is built on bringing more than just incredible products at incredible prices. We’re an important part of helping businesses remain operational every day. If you’re unsure what products are right for your environment, our skilled CAD team can work with you to get the most out of your space and ensure you comply with H&S guidelines. If you prefer we will also do a site survey for free so you can stick to what you are good at – growing your business. All that’s left to do now is try us out. Head over to the Furniture At Work site and order your new office furniture today.  

Furniture At Work®

Written by the company

To deliver fantastic service, we’ve built the Furniture At Work® brand on promises that ensure our customers leave happy. One of which is consistently low prices, something we deliver in a number of ways.
UK’s Best Prices! Here at Furniture At Work, we pride ourselves on offering the very best prices to our customers across the UK. We want to secure British businesses the best deals so they can focus on what’s important – investing in their enterprise. Many of our prices are discounted by up to 60% off the RRP, strengthening our confidence that, with Furniture At Work, you will be getting the best deal possible. For businesses, hospital, schools and more, kitting out your organisation leads to bigger savings. We offer discounts for bulk orders, allowing you to save more for purchasing high volumes of chairs, tables and other workplace furniture. Price Match Promise With our price match guarantee, you can be sure that with Furniture At Work, our prices and value for money cannot be beaten. If you find a lower price for our products from a different supplier, get in touch and we’ll be happy to match that price. But with the promise of 60% discounts on the RRP and discounts on bulk orders, it pays to come to Furniture At Work first for the best chance of getting amazing value on your workplace furniture. Year-Round Savings At Furniture At Work, the price you see is our very best price, no matter the time of year. No sudden increases followed by dramatic decreases – just the best value possible on quality office and workplace furniture. Plus, on top of consistently low prices, bulk discounts and the price match promise, we also run additional promotions every month so you can enjoy even further savings on the furniture you need for your business. All that’s left to do now is try us out. Head over to the Furniture At Work site and order your new office furniture today.

FREE UK Mainland Delivery!

At Furniture At Work® as well as stocking a wide range of great value office furniture we offer a choice of delivery services to the UK mainland for maximum convenience and for FREE on all orders.

At Furniture At Work® as well as stocking a wide range of great value office furniture we offer a choice of delivery services to the UK mainland for maximum convenience and for FREE on all orders.
Standard Delivery Standard Delivery is our most cost-effective service. Unless stated otherwise in the product description, the majority of items we deliver using this service are flat packed for easy self-assembly once you receive them. If you opt for this service, your furniture will be delivered to the ground floor or, if it is palletised, to the curb side. Express Delivery Express Delivery may be your preferred choice if you need your products urgently. Please note that this excludes bank holidays and weekends. As with Standard Delivery, if you go for this service your office furniture will be delivered flat packed (unless stated otherwise in the product description) to the ground floor, or to the curb side if palletised. Delivered & Fully Installed Delivered & Fully Installed is our most comprehensive service and it could be ideal if you don’t want to move and assemble your furniture yourself. If you book this service, our expert team will deliver your products to whichever floor you specify and they will also assemble them, ensure they are placed in the correct positions and remove all packaging. This delivery service removes any stress and hassle from the process of receiving and installing new items of office furniture.

Contact info

4.2

Great

TrustScore 4 out of 5

8K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 60% of negative reviews

Typically replies within 2 weeks

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4.2

All reviews

(7,987)

340 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent experience

Excellent experience with Craig and Amber at Furniture@Work, including sourcing a sample for a product that was usually made to order for us to road test the quality. Wouldn't hesitate to recommend.

March 31, 2026
Unprompted review
Rated 1 out of 5 stars

Poor communication and terrible order placement on web site

The web site said each order was rejected and had not gone through. I found out later when I called to place the order on the phone all 3 had in fact gone through. I was then informed they would be cancelled, and refunded. I then received a call from a lady who had no record of the conversation I'd had with the guy I spoke to. To date I still have not received the two credits onto my card.

March 24, 2026
Furniture At Work® logo

Reply from Furniture At Work®

Hi Louise

I believe you have spoken to our GM today and this has been resolved and all monies refunded. Please accept our apologies regarding this error. it was something out with our control and very isolated.

Thanks again for ordering with Furniture At Work

Rated 1 out of 5 stars

Faulty product

Faulty product, came broken. Waiting for response regarding refund.

March 24, 2026
Furniture At Work® logo

Reply from Furniture At Work®

Hi Simon

Our team have reached out to you as we don't have any record of any damages against your order.

Kind Regards

Rated 2 out of 5 stars

Somehow my order went through twice

Somehow my order went through twice. Was assured it had been cancelled. No, received the same item twice. Assured again it had been cancelled. Would get an email regarding courier collection. This has not happened yet. Credit card refund not happened either.
Phone answered promptly but hollow promises made.
Next step it to contact my credit card company to get payment refunded.

March 23, 2026
Rated 2 out of 5 stars

Simple to order but terrible delivery service!

The ordering process was nice and simple but the delivery was terrible sadly. The driver turned up without warning (no email confirmation or tracking info) on a day where we had limited office staff and everywhere else in our precinct of offices was closed. Despite paying for assembled delivery of our 5 new office chairs, this turned out to be more of a hindrance than a help. The driver wasn't going to help us (me being pregnant and my 2 colleagues) as he wasn't insured to take deliveries up the stairs, despite stating at the point of order that our offices were on a first floor, not even helping us put the huge boxes inside a double door foyer. He promptly left everything in the public courtyard outside where we had to unpack the chairs and dispose of all packaging ourselves even the 2 pallets! After complaining already to your sales and info emails, your colleague has already replied and stated that this was a kerbside delivery and the driver couldn't help and that you are apologetic, but sometimes a little human compassion about the situation can go a long way and some communication that such a bulky delivery would be on the way - sadly this is the case now with many large companies that don't care about individual needs but more about wages and job responsibilities.

March 13, 2026
Rated 5 out of 5 stars

Happy customer

We purchase from this company very regularly – their delivery times, communication, and products are always excellent.

Recently, we’d like to share our sincere thanks to one of their delivery drivers, Ian, for such an outstanding experience.

He was polite, helpful, kind, and incredibly accommodating throughout the entire delivery. Despite handling a very large and heavy load, he worked tirelessly for nearly two hours to ensure everything was brought inside safely and efficiently.

Ian went above and beyond to minimise disruption to our school staff and children, which we truly appreciated. It was an absolute pleasure to meet him—service like this is rare, and it certainly didn’t go unnoticed.

Thank you again, Ian, for your hard work and professionalism!

March 18, 2026
Unprompted review
Rated 1 out of 5 stars

There was a damaged part

There was a damaged part. I reported it to the accounts dept (the only email source I had) and have heard nothing back.

March 10, 2026
Furniture At Work® logo

Reply from Furniture At Work®

Hi John,

As discussed, this was delivered in 24 hours from request. I believe you are going to amend your experience with us on Trust Pilot
Regards

Rated 5 out of 5 stars

Fast delivery

Good price - ordered pm and delivered the following day

March 10, 2026
Furniture At Work® logo

Reply from Furniture At Work®

Hi Tina

Thank you for your feedback. We’re pleased to hear you found the pricing competitive and that your order was delivered the very next day.
If you need any further assistance, please visit www.furniture-work.co.uk or contact our sales team on 0204 506 2169 — we’d be happy to help.

Rated 5 out of 5 stars

Great quality

Great quality, excellent product exactly as described. Timely delivery too.

March 10, 2026
Furniture At Work® logo

Reply from Furniture At Work®

Hi James

Thank you very much for your positive feedback. We’re delighted to hear that you’re pleased with the quality of the product and that it arrived on time.
If you need any further assistance or are planning future projects, please visit www.furniture-work.co.uk or contact our friendly sales team on 0204 506 2169 — we’d be happy to help.

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