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furniture.co.uk Reviews 1,299

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and solid construction of the furniture, often highlighting its aesthetic appeal and excellent craftsmanship. Many people appreciate the efficient and well-managed delivery service, noting that items arrive on time, are well-packaged, and are often set up by professional and courteous staff who also remove the packaging. The overall service, from ordering to delivery, is frequently described as faultless and impressive. However, some customers also noted occasional issues with delivery, including aborted attempts, incorrect deliveries, or delays due to unforeseen circumstances. A few other people also felt that the finish of some products was not as expected, or that minor damage occurred during transit.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the quality and craftsmanship of the... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the swift and... See more

Quality

People report positive experiences with quality, often describing furniture as lovely, well-constructed, and... See more

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, professionalism, and... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the excellent service,... See more

Based on these reviews

Rated 5 out of 5 stars

A lovely piece of furniture, we love it. An initial failure by the delivery company - who were appalling frankly - was managed well by this company and when the piece was eventually delivered and asse... See more

Rated 5 out of 5 stars

Fantastic company excellent furniture. I bought a double bed it’s really well made and attractive. I paid £50 two lovely guys put the bed together and took the boxes away and they came in a Sunday g... See more

Company replied

Rated 5 out of 5 stars

Well worthy of the five star reviews. From customer services right through to the delivery guys fantastic service! Good solid wood fully assembled furniture. We bought two Edward Hopper beds... See more

Rated 5 out of 5 stars

This company is fantastic. If you have a query the phone is answered straight away and extremely helpful. I ordered a chest of drawers to add to previous purchased bedroom furniture from this company... See more


Company details

  1. Furniture Store
  2. Bed Shop
  3. Living Room Furniture Store
  4. Outdoor Furniture Store

Written by the company

From antique furniture restoration in the 1970s to the launch of our pioneering online furniture store in the 2000s, our story spans over six decades. But our aim has always been the same – to provide the best quality-for-money furniture in the UK. That’s what we’re passionate about and, most importantly, it’s something we’ve achieved. Today, we’re renowned across the UK for furniture that combines thoughtful design, expert craftsmanship and a personal touch – throughout the home. From bedrooms, living rooms and hallways to kitchens, dining rooms and bathrooms, you can choose furniture to fit your personality and lifestyle.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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1-star

Replied to 88% of negative reviews

Typically replies within 48 hours

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Rated 4 out of 5 stars

Solid and Sturdy

Display cabinet dresser and matching kitchen sideboard cabinet, were solid and sturdy.

Chose as both were fully assembled, apart from attaching the top and bottom part of dresser. Unfortunately, the holes didn't line up so needed to re-drill holes.
So not quite 5 stars.

Beautiful sage green colour.
Overall, very pleased.

April 7, 2026
Rated 5 out of 5 stars

Great quality furniture!

Great quality furniture and very responsive customer service team. Sent a couple of emails for a few small things and always answered very promptly to sort queries. Would definitely order from this company again.

March 28, 2026
Rated 5 out of 5 stars

Recommended

A lovely piece of furniture, we love it. An initial failure by the delivery company - who were appalling frankly - was managed well by this company and when the piece was eventually delivered and assembled the new delivery company was superb: swift, competent, charming. Yes there was a hiccup, but it was managed well and with grace which is what matters. Recommended.

April 17, 2026
Rated 5 out of 5 stars

Looks fantastic

Delivery was prompt and furniture, very carefully packaged. We bought the Tetbury hallway set in sage.Green it looks lovely. I was skeptical about getting only 2 screws to hang the rather large shelving unit..But so far it's holding fast on the wall.

March 26, 2026
Rated 5 out of 5 stars

Lovely hallway set

Delivery was prompt and order intact as alot of foam protection, sorry not environmentally friendly. I order the hall set by tetbury with wicker baskets. The hanging shelf storage with 3 baskets had 2 two inch screws. Wasn't sure if that was strong enough.. but still hanging!

March 27, 2026
Unprompted review
Rated 5 out of 5 stars

Lovrly dining table and benches …

Bought the Acacia dining table and benches. Really good quality and half assembled.
Definitely recommend

April 2, 2026
Unprompted review
furniture.co.uk logo

Reply from furniture.co.uk

Thank you for your lovely review! We're so pleased to hear that you're happy with your Acacia dining table and benches, and that the part-assembled design made things easier for you. It’s great to know you’re enjoying the quality, and we really appreciate your recommendation.

Warm regards,
The Furniture.co.uk Team

Rated 5 out of 5 stars

Lovely display cabinet, excellent quality

Lovely display cabinet, excellent quality and at a good competitive price. Delivered safely, very pleased

March 19, 2026
furniture.co.uk logo

Reply from furniture.co.uk

Thank you for your wonderful feedback! We're delighted to hear that you're pleased with your display cabinet and that it met your expectations in both quality and value. It's also great to know your order arrived safely.

We truly appreciate your support and hope you enjoy your new piece for years to come.

Warm regards,
The Furniture.co.uk Team

Rated 5 out of 5 stars

Very prompt delivery

Very prompt delivery, great product

March 9, 2026
furniture.co.uk logo

Reply from furniture.co.uk

Thank you for your lovely feedback!

We’re so pleased to hear you were happy with the prompt delivery and that you’re enjoying your new product. Providing a smooth experience from order to delivery is something we really focus on, so it’s great to know it made a difference.

If there’s anything else we can help with, we’re always here.

Warm regards,
The Furniture.co.uk Team

Rated 5 out of 5 stars

Brilliant product very well made.

Brilliant product very well made.

March 6, 2026
furniture.co.uk logo

Reply from furniture.co.uk

Hi,

Thank you so much for your kind feedback. We’re delighted to hear that you’re pleased with the product and its quality.

Your comments are greatly appreciated and will be shared with our team.

If there’s anything else we can assist you with, please don’t hesitate to get in touch.

Kind regards,
The Furniture.co.uk Team

Rated 5 out of 5 stars

Excellent product

Excellent product, exactly as expected . Fast delivery . Well packaged so arrived in tact.

March 6, 2026
furniture.co.uk logo

Reply from furniture.co.uk

Hi,

Thank you for your wonderful feedback. We’re delighted to hear that the product met your expectations and that you were pleased with the fast delivery and packaging.

It’s great to know your order arrived safely and in perfect condition.

If there’s anything else we can assist you with, please don’t hesitate to get in touch.

Kind regards,
The Furniture.co.uk Team

Rated 5 out of 5 stars

A lovely Juliette single bed.

The single bed arrived at the right time, it was easy to put together. The bed is very strong and beautifully made. I am delighted with it. The colour is just right. I love it !

March 5, 2026
furniture.co.uk logo

Reply from furniture.co.uk

Hi,

Thank you for your lovely feedback. We’re so pleased to hear that your bed arrived on time, was easy to assemble, and that you’re happy with its quality and finish.

It’s wonderful to know you’re delighted with it and that the colour is just right.

If there’s anything else we can assist you with, please don’t hesitate to get in touch.

Kind regards,
The Furniture.co.uk Team

Rated 5 out of 5 stars

Lovely furniture

Lovely furniture, well made.

February 17, 2026
furniture.co.uk logo

Reply from furniture.co.uk

Hi,

Thank you for your kind feedback. We’re delighted to hear that you’re pleased with the furniture and its quality.

Your comments are greatly appreciated and will be shared with our team.

If there’s anything else we can assist you with, please don’t hesitate to get in touch.

Kind regards,
The Furniture.co.uk Team

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