A new three seater delivered with no problems, the two gentlemen who delivered also took away my old sofa and any packaging all this for a fantastic price. My daughter is hopping mad she just bought a... See more
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Review summary
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Placed an order, within two days had a call saying delivery would be within another two days - and between 11am -1pm. Sent an email which tracked the delivery on the morning, and a call saying they we... See more
Company replied
Was a bit disappointed I'd bought a faux leather suite instead of leather, however, the red chesterfield I ordered is great, it grew on me overnight. The seat is a bit short, I'm 6ft and it's just com... See more
Company replied
Absolutely thrilled with the service, the sofa and the delivery- brilliant! Sofa arrived super fast, the delivery driver Hakeem and his colleague were awesome. They could not have been any mor... See more
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Company details
About FurnitureInstore
Written by the company
Free Delivery
Free Delivery to England & Wales
No charges for standard service, delivery within 7 working days, no issues at all.
Contact info
440-450 Stoney Stanton Road, CV6 5DG, Coventry, United Kingdom
- 02476 705 600
- sales@furnitureinstore.co.uk
- furnitureinstore.co.uk
4.8
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
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Reply from FurnitureInstore
Hi Peter,
Thank you for your lovely review! We’re so pleased to hear you’re happy with your purchase and the service you received.
-Furnitureinstore
From ordering to delivery it was all so…
From ordering to delivery it was all so easy to complete on line and when like me you do make a mistake and need to call them nothing was an issue .
August 5, 2026
Reply from FurnitureInstore
Hi Brian,
Thank you so much for your wonderful review! We’re delighted to hear that the whole process, from ordering to delivery, was easy and straightforward. We’re especially pleased that our team could help when you needed us—mistakes happen, and we’re always happy to help! 😊
-Furnitureinstore
Politely served
Politely served. Prompt response for any questions well done guys and ladies for service provided.
August 9, 2026
Unprompted review
Reply from FurnitureInstore
Hi Musarat,
Thank you so much for your kind review! We’re delighted to hear that you found our service polite and helpful, and that we were able to respond promptly to your questions.
-Furnitureinstore
Reply from FurnitureInstore
Hi Sharon,
Thank you so much for your lovely review! We’re delighted to hear that you’re happy with your chair and the quality of our customer service.
-Furnitureinstore
Reply from FurnitureInstore
Hi there,
Thank you for your wonderful review! We’re so pleased to hear that you’re happy with the product, price, and communication.
-Furnitureinstore
Incredible pricing
Incredible pricing, quality furniture and great service! So easy to deal with. I would highly recommend this company.
August 4, 2026
Reply from FurnitureInstore
Hi Peter,
Thank you so much for your fantastic review! We’re delighted to hear that you’re happy with the quality of our furniture, pricing, and service. It was a pleasure dealing with you, and we truly appreciate your recommendation.
-Furnitureinstore
So pleased with my new sofas
So pleased with my new sofas! Delivered within 3 days. The delivery guys were brilliant, super friendly. Excellent service!!!!!
August 5, 2026
Reply from FurnitureInstore
Hi Jenny,
Thank you so much for your fantastic review! We’re delighted to hear that you’re so pleased with your new sofas and that your delivery was quick and hassle-free.
-Furnitureinstore
Good quality sofas…
We are loving our sofas there are of good quality.Service very reliable.and efficient one star left it out because after you buy online there in no communication l had to call thinking they were scammers but am.glad they proved my theory wrong job well done.
August 5, 2026
Reply from FurnitureInstore
Hi there,
Thank you so much for your honest and wonderful review! We’re thrilled to hear that you’re loving your new sofas and are happy with their quality, as well as our reliable and efficient service. We completely understand your concern about the lack of communication after ordering, and we apologise for any worry this may have caused. We’re so pleased we were able to reassure you and deliver on our promise.
-Furnitureinstore
Excellent service
From the day of order to the day of delivery ( 2 days).
When i got my 1st set of sofas I wasn't happy, not because they weren't nice because they were just small and compact for me, I called Furniture Instore. I was able to have them replaced with a different set of sofas and all this within 1 week.
Absolutely wonderful service provided and a joy to speak to them right through to the delivery people. Such friendly staff and experience.
July 28, 2026
Reply from FurnitureInstore
Hi there,
Thank you so much for your wonderful review! We’re absolutely delighted to hear that you received such excellent service from start to finish.
We’re especially pleased that we were able to help you find a sofa set that was a better fit for your needs and arrange the replacement so quickly.
-Furnitureinstore
Reply from FurnitureInstore
Hi Richard,
Thank you so much for your lovely review! We’re delighted to hear you were happy with our service. Your kind words are greatly appreciated.
-Furnitureinstore
I ordered 3 sofa 3 seaters they called…
I ordered 3 sofa 3 seaters they called me after 2 days to give me 48 hour time slot 06:00-09:00.
Sofa arrived at 06:10 the exact date able to see tracking through the email.
Great and kind team.
Value for money 100%.
August 6, 2026
Reply from FurnitureInstore
Hi Eleni,
Thank you so much for your fantastic review! We’re delighted to hear that you’re happy with your three new sofas and that everything went smoothly from ordering through to delivery.
-Furnitureinstore
Everything from ordering to quick…
Everything from ordering to quick delivery went smoothly. Was kept informed of delivery date and time. Delivery team were very quick and assured I was satisfied with sofa before they left. Sofa lovely. Much better quality than I expected. Thank you
August 6, 2026
Reply from FurnitureInstore
Hi there,
Thank you so much for your lovely review! We’re delighted to hear that everything went smoothly from ordering through to delivery, and that you were kept informed throughout.
-Furnitureinstore
Roma leather recliner sofa and chairs
Ordered a roma recliners 2 seater sofa and 2 chairs from ordering online got a call on wednesday to say it would be delivered on friday between 9-11 am it arrived on the scheduled time the 2 delivery drivers were very polite did the job perfect from unpacking them to putting them inside the property also you can pay cash on delivery would highly recommend the company
August 7, 2026
Unprompted review
Reply from FurnitureInstore
Hi there,
Thank you so much for your fantastic review! We’re delighted to hear that you’re happy with your Roma recliner sofa and chairs, and that everything went smoothly from ordering through to delivery.
-Furnitureinstore
Reply from FurnitureInstore
Hi John,
Thank you so much for your lovely review! We’re delighted to hear that you were happy with the quick delivery and that our team put your furniture together professionally.
-Furnitureinstore
Reply from FurnitureInstore
Hi Martin,
Thank you for your kind review! We're delighted to hear you were happy with both our products and our service. Your support means a great deal to us, and we truly appreciate you taking the time to share your experience.
-Furnitureinstore
Reply from FurnitureInstore
Hi Geoffrey,
Thank you for your wonderful review! We're so pleased to hear you had a great experience with our customer service and that our delivery crew made a positive impression.
-Furnitureinstore
Everything was fantastic
Everything was fantastic, from the suppliers/delivery men,price for sofas was excellent, delivery charge too Scotland from Birmingham amazing only £75,highly recommend Furniture in store 👏
August 5, 2026
Reply from FurnitureInstore
Hi Donna,
Thank you so much for your fantastic review! We're thrilled to hear that you had such a positive experience from start to finish. It's wonderful to know you were happy with the quality, pricing, delivery service, and our great-value delivery to Scotland.
-Furnitureinstore
Reply from FurnitureInstore
Hi Steve,
Thank you for your great review! We're so pleased to hear you found our service quick and that you had a positive experience.
-Furnitureinstore
Reply from FurnitureInstore
Hi there,
Thank you so much for your wonderful review! We're delighted to hear that your experience was brilliant from ordering right through to delivery. Your recommendation means a lot to us, and we're grateful you took the time to share your feedback.
-Furnitureinstore
The gentleman who delivered to my…
The gentleman who delivered to my address were polite 😀 professional and friendly 😀. They arrived within the designated time frame and quickly got 😀 to work putting 😀 together the settees. They worked very well 👏 and a good 👍 job was done happy 😊 days 😀 👏.
August 5, 2026
Reply from FurnitureInstore
Hi there,
Thank you for your fantastic review! We're so pleased to hear that our delivery team was polite, professional, and friendly, and that they arrived within the expected time frame. It's great to know the assembly of your settees was completed quickly and to your satisfaction.
-Furnitureinstore
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