A new three seater delivered with no problems, the two gentlemen who delivered also took away my old sofa and any packaging all this for a fantastic price. My daughter is hopping mad she just bought a... See more
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Review summary
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Placed an order, within two days had a call saying delivery would be within another two days - and between 11am -1pm. Sent an email which tracked the delivery on the morning, and a call saying they we... See more
Company replied
Was a bit disappointed I'd bought a faux leather suite instead of leather, however, the red chesterfield I ordered is great, it grew on me overnight. The seat is a bit short, I'm 6ft and it's just com... See more
Company replied
Absolutely thrilled with the service, the sofa and the delivery- brilliant! Sofa arrived super fast, the delivery driver Hakeem and his colleague were awesome. They could not have been any mor... See more
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Company details
About FurnitureInstore
Written by the company
Free Delivery
Free Delivery to England & Wales
No charges for standard service, delivery within 7 working days, no issues at all.
Contact info
440-450 Stoney Stanton Road, CV6 5DG, Coventry, United Kingdom
- 02476 705 600
- sales@furnitureinstore.co.uk
- furnitureinstore.co.uk
4.8
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from FurnitureInstore
Hi there,
Thank you for your review! We're pleased to hear that you were happy with our fast delivery service. We always aim to provide a smooth and efficient experience for our customers, and we appreciate you taking the time to share your feedback.
-Furnitureinstore
All perfect
All perfect. easy to order, great customer service and efficient delivery. Great furniture at a very good price.
July 23, 2026
Reply from FurnitureInstore
Hi Nigel,
Thank you so much for your wonderful review! We're delighted to hear that you found the ordering process easy and were pleased with our customer service, efficient delivery, and the value of our furniture. Your kind words mean a lot to us, and we truly appreciate your support.
-Furnitureinstore
VEasy choices and descriptions online
Easy choices and descriptions online. no hassle ordering . quick delivery. Was updated all the way to the delivery. Good quality perfect size for our new home .
July 23, 2026
Reply from FurnitureInstore
Hi Susan,
Thank you for your fantastic review! We're so pleased to hear that you found our website easy to use, enjoyed the hassle-free ordering process, and appreciated the delivery updates. It's wonderful to know your new sofa is the perfect size for your new home and that you're happy with its quality.
-Furnitureinstore
I drove 120 miles to see the range in…
I drove 120 miles to see the range in their showroom . They had a great selection , we bought a leather powered reclining set . We're very happy with the price compared to chain stores , and was delivered in 2 days ! . Delivered , set up and old suite taken away in about 3/4 hour .
Would highly recommend.
July 25, 2026
Unprompted review
Reply from FurnitureInstore
Hi Mark,
Thank you so much for your wonderful review! We're delighted that you made the journey to visit our showroom and found the perfect leather powered reclining suite. It's great to hear that you felt you received excellent value compared to the larger chain stores, and that our fast two-day delivery exceeded your expectations.
-Furnitureinstore
Reply from FurnitureInstore
Hi there,
Thank you for your kind words! We're delighted to hear you had a great experience buying from us. Our team works hard to provide excellent service, so it's wonderful to know we made a positive impression.
-Furnitureinstore
Reply from FurnitureInstore
Hi Jake,
Thank you for your wonderful review! We're delighted to hear that you're happy with the value of your sofa and that our delivery drivers provided exceptional service. Your kind words mean a lot to our team, and we hope you enjoy your new sofa for many years to come.
-Furnitureinstore
Reply from FurnitureInstore
Hi Gary,
Thank you for your great review! We're delighted to hear that your delivery arrived on time and that our team completed the assembly quickly and efficiently. Providing a fast, reliable, and hassle-free service is what we strive for, so it's wonderful to know we met your expectations.
-Furnitureinstore
Reply from FurnitureInstore
Hi Steven,
Thank you for your review! We're so pleased to hear you found our service friendly.
-Furnitureinstore
Ordered 3 & 2 seater sofas late on a…
Ordered 3 & 2 seater sofas late on a Friday, the company phoned me the next day to ask if I could take delivery the next day!. The delivery arrived on time, I could track the van as it arrived. The two delivery men were courteous and within a matter of minutes had assembled both settees, gave me the invoice with an explanation of who to ring if I discovered any problems. Above and beyond service all the way from start to finish!. Thank you!
July 22, 2026
Reply from FurnitureInstore
Hi there,
Thank you so much for your fantastic review! We're delighted to hear that you had such a positive experience from start to finish. It's wonderful to know we were able to arrange such a quick delivery, and that you found the tracking service helpful.
-Furnitureinstore
The settees we bought are first class
The settees we bought are first class, the prices were very reasonable. The two lads that delivered them were friendly and knowledgeable. We paid extra for them to recycle our old sofas, and to assemble our new ones. It was well worth the extra cost. Wouldn't hesitate to recommend this company.
July 22, 2026
Unprompted review
Reply from FurnitureInstore
Hi there,
Thank you so much for your wonderful review! We're delighted to hear that you're so pleased with your new settees and that you found them to be excellent quality at a great price.
-Furnitureinstore
Ordered 2+3 seater sofas and a chair…
Ordered 2+3 seater sofas and a chair they came in a box and looked so small and i thought what have i done expecting it to be small and not much good but once assembled it was lovely looks very smart well worth the money would definitely recommend got a proper bargain
July 23, 2026
Unprompted review
Reply from FurnitureInstore
Hi Angela,
Thank you so much for your fantastic review! We're delighted to hear that you're so pleased with your 2 and 3 seater sofas and chair. It's completely understandable to be surprised when everything arrives compactly packed, so we're thrilled that once assembled they exceeded your expectations.
-Furnitureinstore
Disappointing Experience Overall
I really expected better from this shop. The product I received didn’t match the description, which was frustrating. Plus, communication was lacking when I reached out for help. The only positive was the item arrived on time, but overall it just didn’t meet my expectations.
July 19, 2026
Unprompted review
Reply from FurnitureInstore
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet your expectations, particularly regarding the product description and communication.
We would like to clarify that we take great care to ensure our sofa descriptions and specifications are accurate and clearly reflect the products we sell. That said, we’d be happy to investigate your concerns and understand what may have happened in this instance.
Unfortunately, we’re unable to locate your order from the information provided in the review. Please contact our customer service team directly with your order details, and they will be happy to look into this for you and assist further.
We hope to hear from you soon and have the opportunity to resolve this for you.
Easy,quick great experience
Ordered my sofas, they were delivered on time every thing was so easy and delivery drivers were great would recommend to everyone
July 16, 2026
Reply from FurnitureInstore
Hi Tina,
Thank you so much for your wonderful review! We're delighted to hear that ordering your sofas was quick and easy, and that everything was delivered on time. It's especially great to know our delivery team made such a positive impression with their excellent service.
-Furnitureinstore
Reply from FurnitureInstore
Hi there,
Thank you for your great review! We're delighted to hear that you found our furniture to be good value and that you were pleased with the quick delivery. Your feedback is greatly appreciated, and we hope you enjoy your purchase for many years to come.
-Furnitureinstore
Ordered and delivered in 6 days
Ordered and delivered in 6 days. Fitted and checked over. All the packaging taken away. 2 great delivery guys were really professional. Definitely would recommend you to anyone who wants quality furniture delivered promptly.
July 17, 2026
Reply from FurnitureInstore
Hi there,
Thank you so much for your fantastic review! We're delighted to hear that your furniture was delivered promptly and that our delivery team provided such a professional service. It's great to know they took care of the installation, checked everything over, and removed all the packaging to make the experience as smooth as possible.
-Furnitureinstore
Superb Company
The experience was very simple.Very easy to order and everything went as planned.Delivery came promptly and the drivers could not have been more helpful.I was a little concerned about the quality of my purchase,as I had not seen it other than on line.I need not have worried .My order was of a very high standard and in top class condition.I am absolutely delighted and will use again and highly recommend to friends and family.
July 20, 2026
Reply from FurnitureInstore
Hi John,
Thank you so much for your wonderful review! We're thrilled to hear that your experience was straightforward from ordering through to delivery. It's especially rewarding to know that, despite your initial concerns about buying online, your furniture exceeded your expectations in both quality and condition.
-Furnitureinstore
Brilliant Company
Delivery was very fast and the team were all so helpful and friendly. I couldn't fault this company and highly recommend them.
Thank you so much
July 15, 2026
Reply from FurnitureInstore
Hi Joseph,
Thank you so much for your wonderful review! We're delighted to hear that you were happy with the fast delivery and that our team made such a positive impression with their helpful and friendly service.
-Furnitureinstore
Very happy with sofa
Very happy with sofa, was dubious buying online but it came exactly as it looked on website, the delivery guys were brilliant, had a tracking and a phone call to give a delivery time, they put sofa 3 + 2 In required room and took all rubbish away, highly recommend and would use again in the future. Excellent service from start to finish.
July 20, 2026
Reply from FurnitureInstore
Hi there,
Thank you so much for your fantastic review! We're delighted to hear that your sofa met your expectations and looked exactly as you hoped. We understand that buying online can sometimes feel uncertain, so it's wonderful to know you were pleased with your purchase.
-Furnitureinstore
Quality of the furniture
I was concerned about spending a large amount on line. I did receive a confirmation e-mail, but then heard nothing for nearly a week. I was phoned and they told me the delivery would be in two days time which it was and it was in the time slot that was advised. The driver and his father were very good and placed the furniture where it was required. Very pleased with the furniture, the leather is of good quality and recline back so far that you could sleep on them, the other additional touch was the USB port on the side. Over all very pleased and would recommend them.
July 20, 2026
Reply from FurnitureInstore
Hi Steve,
Thank you for taking the time to leave such a detailed review. We're delighted to hear that you're so pleased with the quality of your furniture and that it's living up to your expectations. It's great to know you're enjoying the comfort, the leather quality, and the added convenience of the USB port.
-Furnitureinstore
Very punctual delivery and polite and…
Very punctual delivery and polite and pleasant delivery men. Efficiently assembled and all packaging removed speedily
July 20, 2026
Reply from FurnitureInstore
Hi there,
Thank you for your lovely review! We're delighted to hear that your delivery arrived on time and that our delivery team was polite, pleasant, and efficient. It's great to know they assembled your furniture quickly and left everything tidy by removing all the packaging.
-Furnitureinstore
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