FurniturePick Reviews 

1,582
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 59 reviews, reviewers had a great experience with this company. Customers frequently praise the affordable pricing, noting that the furniture is exceptionally sturdy, visually stunning, and entirely well worth the money spent. Many buyers also appreciate the straightforward ordering process, mentioning that the delivery teams are thoroughly professional, courteous, and completely respectful of personal property. Some reviewers were not happy with the extended delivery times, experiencing significant shipping delays and prolonged waiting periods before their purchases finally arrived at home. A few consumers additionally reported receiving damaged products and facing frustrating challenges when attempting to secure proper replacements or satisfactory customer support resolution.

What people talk about most

Delivery service

Clients share ambiguous opinions on delivery service, with many reviewers praising polite and professional... See more

Product

Reviewers highlight positive aspects of product, noting that the furniture is exceptionally well crafted,... See more

Order

Consumers find order experiences to be sharply divided. While many reviewers praised the website for offering... See more

Quality

People report positive experiences with quality, expressing deep satisfaction with sturdy, beautiful, and... See more

Price

Customers consistently note positive experiences with price, highlighting that costs are much lower compared... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From ordering through to delivery was so easy! Great website; easy contact via phone and email with instructions prior to delivery. I had a question and you answered the phone, too! 🤣 🥳 Super prici... See more

Company replied

Rated 5 out of 5 stars

Received what I ordered in good condition. Communication on delivery was great. Not a speedy delivery, (snow may have had an impact), but this was fine as we were flexible. Would order again through f... See more

Rated 5 out of 5 stars

“Excellent quality! The dining table is sturdy, stylish, and easy to assemble. The chairs are comfortable and look high-end. I’ve already received so many compliments from guests. Highly recommend!”

Rated 5 out of 5 stars

I was a little nervous ordering from furniture pick and thought to myself should I have just paid 25% more and get it from the retail location? After ordering we were told 4-6 weeks. That was ok but o... See more

Company replied


Company details

  1. #144 of 186 best companies in Furniture Store

Information provided by various external sources

FurniturePick's philosophy is to provide quality furniture and accessories through an amazing service, a service that stands out from the crowd and one that is true and trusted. Furniture is the vital ingredient that makes your house your home, a real expression of your style and individuality. At FurniturePick.com you will find inspiration whether your taste is for traditional, classic, the latest looks, contemporary chic, grand designs or cottage style. We provide furniture for all rooms of the home including bedroom furniture, living room furniture and dining room furniture within a huge range of the brightest and best names in furniture and furnishings industry. Make any room in your home stylish and special with FurniturePick.com!


Contact info

4.0

Great

TrustScore 4 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 40% of negative reviews

Typically replies within 1 week

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4.0

All reviews

(1,582)

61 reviews in the last 12 months

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Rated 1 out of 5 stars

I would not recommend buying ANYTHING…

I would not recommend buying ANYTHING from this company. This has Ben THE WORST buying experience I have EVER experienced. Just Horrendous! We waited for over a month to receive mixed matched pieces to a dining set. The glass table top does not fit the base, causing table to be off balanced. They sent another base, which has the same issue of not fitting, and table is off balanced. And this is the second base they have sent. They won’t pick up the damaged or wrong base.
I wish I had checked this company out thoroughly before buying because if I had, I wouldn’t accept free furniture from this place.
Run the other way! Fast! Unless you want to end up frustrated as hell

July 8, 2024
Unprompted review
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Rated 5 out of 5 stars

Great deal!

The price was phenomenal and the white glove delivery was great...setting everything up with no issues at all! My only recommendation would be to increase communication between the date of purchase and schedule for delivery...as I felt in limbo for a few weeks before hearing anything. But the final outcome was awesome!

June 20, 2024
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Rated 1 out of 5 stars

I placed an order back in Nov 2023 and…

I placed an order back in Nov 2023 and still don't have my furniture, every time I call I get told the expected ship time is a month from now. ie I was told late May in April and I was just told late July (it is mid June today). this has been the WORST experience I've ever had buying furniture!

June 19, 2024
Unprompted review
FurniturePick logo

Reply from FurniturePick

Dear Morgan,

Thank you for your feedback, and we sincerely apologize for the frustration and inconvenience you have experienced with your order.

We understand how disappointing delays can be, especially when the expected ship times keep shifting. Throughout this process, we have communicated that there is currently no confirmed future stock date for your furniture. According to ACME Furniture, they have not received any replenishments of this product since late last year, although it is not confirmed as discontinued.

We have shared this information with you multiple times, and we appreciate your decision to wait for the product’s arrival. Please note that we never charged you for the order and have been making every effort to secure the product for you.

We are truly sorry that we have been unable to meet your expectations and provide the furniture in a timely manner. Your satisfaction is important to us, and we regret that we could not fulfill your order as anticipated.

Thank you for your understanding and patience.
Furniture Pick Customer Service Representative

Rated 5 out of 5 stars

Great price! Great shipping!

Ordered a large bar and stools and they look great! I was very impressed at how well the items were packed…. very secure and no possibility of being damaged in shipping. We had shopped around and we saved over $500 buying this bar from FurniturePick!

June 5, 2024
Rated 5 out of 5 stars

My purchasing experience was great

My purchasing experience was great! I wanted to find a good deal on my living room set, and I did. The delivery guys kept in contact with me for their arrival time too. I would purchase from Furniture Pick again.

May 29, 2024
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Rated 4 out of 5 stars

Great Purchase, But Delivery People Are Cold

Overall, I found this company to be cost competitive when compared to the competition, and their communication was on point. They let me know when my furniture order arrived, and when to expect shipment and arrival. Here's the down side...If you order the white glove service, be forewarned that the delivery people are not customer-friendly. I'm not saying they're rude, but in reality these employees are probably best for non-customer-facing roles. They don't make small talk, but rather they are like robots. They will simply ask where the furniture goes and they will whip in and out of your house and be on their way. It was a very awkward experience, but at least I got my furniture delivered undamaged, and the process of buying the furniture was seamless.

April 25, 2024
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Rated 5 out of 5 stars

Beautiful bar

The quality of the bar that we purchased was great. It was fairly straight forward to put together and had all necessary parts. My wife and I love it

April 9, 2024
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Rated 5 out of 5 stars

Good price and great service

I found the price for our six piece entertainment center at Furniture Pick was great. The delivery came right on time with no problems. The guys put everything together and put it in place. The piece looks wonderful in our family room and we have had many compliments.

April 28, 2024

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