Not 1 star it's a BIG FAT ZERO STAR. I Ordered a lamp about a year ago for £120 and still not received anything not even an email to apologise. If they had anything about them they would contact me an... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Another warning. Ordered in July, instigating return on (delayed) delivery. Took ages for them to send paperwork to return the items. All incorrect but they said do it any way. Parcelforce now showin... See more
Purchased a lamp a few months ago and we were delighted by the speed of delivery including sound packaging. The lamp looks fantastic and great quality. Since then we have bought a further two indust... See more
Company replied
Same experience as everyone else: ordered end of November, never received the order. I chased, got 2 replies saying they handed over to the courier and "seemed like they lost it". Seeing all other ex... See more
Company details
Information provided by various external sources
Furnwise is based in the UK and The Netherlands we have warehouses in more European countries and we have our webshops live and running in the UK and France. As we are building we will become the next big European brand in Furniture. We try to deliver our entire assortment from stock. With own employees in China we can control the quality so we control the entire furniture process from the ''source'' to you as consumer! We can ship throughout Europe without problems and ensure fast delivery! Feel free to contact us if you have any questions. All our products are made with an eco/environmental friendly approach, we try to deliver all products from stock to ensure speedy delivery and maintaining quality and prices at high standards. Our goal is to supply furniture for affordable prices. We ensure you that our customer service department will do all to satisfy your answers and solve your complaints. Via email and chat we will do our best to make you happy!
Contact info
Netherlands
- info@furnwise.co.uk
- furnwise.co.uk
2.3
Poor
2K reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Do not trust
Ordered two bar stools in May, had not received by July, then was told only one in stock so I asked to cancel order and refund. Still not received refund. I have had to open a dispute through PayPal.
Something not quite right about this company, they stopped any orders for a while so something tells me they are going out of business.
July 17, 2024
Unprompted review
Reply from Furnwise
Dear customer,
How incredibly annoying to read that you are having this experience with us.
This is obviously not the intention.
We would like to get in touch with you to solve this for you.
Unfortunately, you posted the review anonymously which means we cannot contact you.
You can contact us at: Info@furnwise.co.uk and we will be happy to look into a suitable solution with you.
Kind regards,
Team Furnwise
Advertisement
Even though they reply stating they…
Even though they reply stating they will help you, they won’t.
It’s all so they look better on here.
Do not order from Furnwise, as customer satisfaction is not their priority.
I am now out of pocket over £600 and only have x3 working chairs out of x6!
Also, they state that chairs only last 2 years apparently!
July 9, 2024
Unprompted review
Reply from Furnwise
Dear customer,
How incredibly annoying to read that you are having this experience with us.
This is obviously not the intention.
We would like to get in touch with you to solve this for you.
Unfortunately, you posted the review anonymously which means we cannot contact you.
You can contact us at: Info@furnwise.co.uk and we will be happy to look into a suitable solution with you.
Kind regards,
Team Furnwise
Bought 6 bar stools from them only for…
Bought 6 bar stools from them only for them to be constantly faulty like going down when sat on. Also the pistons they sent out that I had to replace fell apart with in months. Totally shocking build quality from them considering they are £160 plus a stool. They are refusing to give a refund on the whole lot as I have lost confidence in all the stools lasting. They refuse to come and collect them as well and offered me a meezly 40% back on 2 of the chairs when there are 4 that are no good and have had parts replaced already. It'll cost me money to dispose of these poor quality chairs. Others buyers please think twice before you buy from furnwise. I'm having to cut my losses on what cost close to £1000 just to see the back of them.
May 31, 2024
Unprompted review
Reply from Furnwise
Dear customer,
How incredibly annoying to read that you are having this experience with us.
This is obviously not the intention.
We would like to get in touch with you to solve this for you.
Unfortunately, you posted the review anonymously which means we cannot contact you.
You can contact us at: Info@furnwise.co.uk and we will be happy to look into a suitable solution with you.
Kind regards,
Team Furnwise
Possible scam
Possible scam. Ordered a small shelf, no updates for weeks. When I contacted customer service they said it had been dispatched but the link provided showed that the courier hadn't received it yet.
Customer service replies come from a highly suspicious email account that goes strait into my junk folder and I can't reply to it.
Possible scam
May 9, 2024
Unprompted review
Reply from Furnwise
Dear Tom,
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience and frustration you have experienced with your recent order.
We assure you that we are a legitimate business, and our priority is to provide our customers with high-quality products and excellent service. We are sorry to hear about the issues with the tracking information and our customer service email.
To address your concerns:
Order Status: We will immediately investigate the status of your order and provide you with an accurate update. It seems there might have been a delay or an issue with the courier service, and we sincerely apologize for that.
Email Issues: We are aware of the problem with our customer service emails landing in junk folders and are actively working to resolve this. In the meantime, we will use an alternative method to contact you directly to ensure we address your concerns promptly.
Please send us your order number and preferred contact details via a direct message on Trustpilot so we can resolve this matter as quickly as possible.
We understand your frustration and appreciate your patience. We are committed to rectifying this situation and ensuring you receive your shelf promptly.
Thank you for your understanding.
Best regards,
The Furnwise Customer Service Team
Brought set of 2 tables x great quality…
Brought set of 2 tables x great quality and an ideal size for my corner sofa .
Love the fact they are already assembled so no messing around .
April 8, 2024
Unprompted review
Reply from Furnwise
Dear Emma,
Thank you so much for your wonderful review! We're delighted to hear that you love your new set of tables and that they fit perfectly with your corner sofa.
We take pride in providing high-quality products that are convenient for our customers, so it's great to know that the pre-assembled tables were a hit. If you need any further assistance or have any questions in the future, please don't hesitate to reach out.
Thank you for choosing Furnwise!
Best regards,
The Furnwise Customer Service Team
Advertisement
Very happy
Very happy, one small issue but was resolved quickly by an attentive customer service person.
April 27, 2024
Unprompted review
Reply from Furnwise
Dear Thomas,
Thank you for your kind feedback! We're thrilled to hear that you are very happy with your purchase and that our customer service team was able to resolve the issue quickly.
Your satisfaction is our top priority, and we're glad we could provide you with the assistance you needed. If you have any further questions or need any assistance in the future, please don't hesitate to reach out.
Thank you for choosing Furnwise!
Best regards,
The Furnwise Customer Service Team
Anthracite chair
Ordered anthracite chair at beginning of April then 3 weeks later said hadn't received payment and were cancelling, payment has been deducted from my account.
Ordered it again and up till now nothing !
2 payments of£280 have been taken from my account and still nit been refunded and no sign of chair .
Tried numerous times emailing but to no avail .
Thet say will get back to you very quickly but they don't.
The thing is have ordered bar stools tables from them and have had them delivered but been almost a month and still £560 out off pocket 😳
April 17, 2024
Unprompted review
Reply from Furnwise
We're truly sorry for the inconvenience and frustration caused by the delays and payment issues with your anthracite chair order. This is certainly not the experience we want for our customers, and we apologize for the lack of communication and the financial inconvenience this has caused you. Please provide us with your order details, and we will prioritize resolving this matter promptly. Your satisfaction is important to us, and we are committed to ensuring that you receive the chair you ordered or a refund for the payments made. Thank you for bringing this to our attention.
Kind regards,
Team Furnwise
Great products and customer service
Great products and customer service . I have odered lights and Im very happy with my purhaise
October 2, 2023
Unprompted review
Reply from Furnwise
We're delighted to hear that you're happy with your purchase and the customer service you've received! It's fantastic to know that you're enjoying the lights you ordered. If you ever need assistance in the future or have any questions, please don't hesitate to reach out. Thank you for choosing us!
Would you mind sharing your positive experience by leaving a review on Trustpilot? Your feedback helps us improve our service and assists other customers in their purchasing decisions. Thank you again for your support!
Great dining table ceiling light
Good website, ordering straightforward & delivery time acceptable. Lovely light, looks really good, thank you
April 3, 2024
Unprompted review
Reply from Furnwise
Thank you so much for your kind words! We're thrilled to hear that you found our website easy to use, and that you're satisfied with the ordering process and delivery time. It's wonderful to know that you're happy with your light and that it looks great in your space. Your satisfaction is our priority, and we appreciate your feedback. If you ever need anything else or have any questions, feel free to reach out. Thank you for choosing us!
Advertisement
Worst purchasing experience ever
Worst purchasing experience ever. Paid in full for a product 3rd week of Jan. Was advised 4 weeks later ....after I contacted them ... that it was out of stock and would take another 6 weeks before it would be back in stock. I e-mailed again today to be told it could take up to 12 weeks. Should have read the previous reviews more carefully. Live and learn.
April 2, 2024
Unprompted review
Reply from Furnwise
We're truly sorry to hear about the frustrating experience you've had with your purchase. It's unacceptable that you were not informed about the stock availability issue sooner, and we apologize for any inconvenience and disappointment this has caused.
Please know that we take your feedback seriously, and we are committed to resolving this matter promptly. We understand the importance of timely communication and accurate information, and we will work to improve in these areas to prevent similar situations in the future.
If you would like to discuss this matter further or explore potential solutions, please don't hesitate to reach out to us directly. We value your business and want to ensure that we address your concerns to your satisfaction.
Thank you for bringing this to our attention, and we apologize again for any inconvenience caused.
Office Chair Emily Cognac
Good looking product, gives great support for my back, looks modern and stylish.
March 27, 2024
Unprompted review
Reply from Furnwise
Thank you so much for taking the time to share your experience with our Office Chair Emily Cognac! We're thrilled to hear that you find it both aesthetically pleasing and supportive for your back. Providing modern and stylish furniture that also prioritizes comfort and functionality is always our goal. We appreciate your feedback and hope you continue to enjoy your chair for years to come. If you have any further questions or concerns, please don't hesitate to reach out to us.
Kind regards,
Bernadette | Team Furnwise
Funwise - can't recommend them highly enough
Funwise have a great range of products at fantastic prices. We bought a unique table lamp from them and the buying experience was superb from start to finish - and the follow up service from Funwise to check that everything was ok is a great touch - if only other sellers provided a similar customer focused service
January 24, 2024
Unprompted review
Reply from Furnwise
Thank you so much for taking the time to share your wonderful experience with us! We're thrilled to hear that you enjoyed our range of products.
Providing a superb buying experience from start to finish is what we aim for, so we're delighted that we were able to achieve that for you with your unique table lamp purchase. Your satisfaction is our priority, and we're glad that our follow-up service resonated with you.
Your feedback means a lot to us, and it truly motivates us to continue providing excellent customer-focused service. We appreciate your kind words and your support. If you ever need anything in the future, please don't hesitate to reach out.
Excellent customer support
I have have bought a few items from Furnwise that I'm really pleased with. Unfortunately a recent purchase arrived broken despite being well packed. Ana in customer services offered several options and processed a full refund. It's good to know that excellent support is available when problems arise
February 19, 2024
Unprompted review
Reply from Furnwise
Thank you for sharing your experience with us. Your ongoing support means the world to us, and we're thrilled to hear that you've been delighted with your past Furnwise purchases.
While we deeply regret the unfortunate incident with the broken item in your recent order, we're genuinely grateful for your understanding and patience. Ensuring the safe arrival of our products is paramount, and we're committed to addressing such occurrences swiftly and effectively.
Your kind words bring us immense joy. Providing exceptional support when challenges arise is at the core of what we do, and we're delighted to have been of service to you.
Your feedback is invaluable as we continue to refine and enhance our offerings and services. Please know that we're taking your experience to heart and will be implementing measures to prevent such incidents in the future.
Once again, thank you for choosing Furnwise. If there's anything else we can assist you with, please don't hesitate to reach out. We're here to ensure your Furnwise experience remains nothing short of exceptional.
Advertisement
Great product
Great product, fast delivery and excellent customer service.
February 12, 2024
Unprompted review
Reply from Furnwise
Thank you for taking the time to share your feedback with us. We are thrilled to hear that you are satisfied with your experience at Furnwise.
Providing great products, ensuring fast delivery, and delivering excellent customer service are our top priorities, and we're delighted that we could meet your expectations in all these aspects.
Your satisfaction is paramount to us, and we are committed to maintaining the high standards that have earned your praise. If you ever need assistance in the future or have any questions, please do not hesitate to reach out to us. We're here to help.
Once again, thank you for choosing Furnwise. We look forward to serving you again in the future.
We have purchased 3 exceptional…
We have purchased 3 exceptional products from Furnwise and all 3 have been excellent quality, design and price.
The customer service with this company is exceptional as a slight delay was incurred with the shipment, however, the help offered was fast, thorough and the offer of a replacement was given before it finally arrived.
We very highly recommend Furnwise and it is always our first shop to look for our house needs.
Many Thanks
February 9, 2024
Unprompted review
Reply from Furnwise
Thank you sincerely for taking the time to share your experience with us. Your feedback fills us with immense pride and joy, knowing that we've been able to meet and exceed your expectations consistently.
We're thrilled to hear that the three products you've purchased from Furnwise have lived up to your standards in terms of quality, design, and price. Ensuring that our offerings meet the highest standards of excellence is at the core of what we do, and we're delighted to have delivered on this promise for you.
While we regret any inconvenience caused by the slight delay in your shipment, we're grateful for your understanding and patience. Providing fast, thorough customer service is a top priority for us, and we're pleased that we were able to offer assistance promptly and effectively.
Your recommendation means the world to us, and we're honored to be your first choice for your house needs. Rest assured, we remain committed to providing you with exceptional products and service with every interaction.
Thank you once again for choosing Furnwise. We are here to ensure your continued satisfaction.
Beautiful furniture and amazing service
I found this company on line when I was looking for a different TV stand where I found this beautiful stand. I placed my order and differed the delivery date to suit me, no problem. I live in Spain, so was happy to pay the import duty, but as it turns out they ship from the Europe. It arrived as agreed, no problem and I love it!
January 14, 2024
Unprompted review
Reply from Furnwise
Dear valued customer,
Thank you so much for sharing your experience with us. We're thrilled to hear that you found our TV stand to your liking.
We strive to make the purchasing experience as hassle-free as possible for our customers, including accommodating delivery dates.
We hope you enjoy your new TV stand for years to come!
We look forward to the opportunity to serve you again in the future. If there is anything more we can do for you, please don't hesitate to reach out.
Thank you for choosing us!
Best regards,
Team Furnwise
Delighted with my chair
Delighted with my chair. The color and style look very modern and elegant.
Very strong material and excellent quality.
Will use this shop again
January 29, 2024
Unprompted review
Reply from Furnwise
Dear valued customer,
Thank you for your glowing review! We are thrilled to hear that you are delighted with your chair and that the color and style meet your expectations for a modern and elegant look. Your comments about the strong material and excellent quality are greatly appreciated, as we strive to provide durable and high-quality products.
We look forward to the opportunity to serve you again in the future. If there's anything more we can do for you or if you have any further feedback, please don't hesitate to reach out.
Thank you for choosing us!
Best regards,
Team Furnwise
Advertisement
Great service..lovely product
January 16, 2024
Unprompted review
Reply from Furnwise
Dear valued customer,
Thank you for the wonderful feedback! We are thrilled to hear that you had a great experience with our service and that you are pleased with the product you received. Providing excellent service and high-quality products is our top priority, and we are delighted to know that we met your expectations.
If you ever need assistance or have any further comments, please feel free to reach out. We appreciate your support and look forward to serving you again in the future.
Best regards,
Furnwise
Prompt response, issue resolved
Although we had a few minor issues, it was sorted very promptly. Nicole handled the issue and was quick to respond and offered solutions that we were happy with.
January 19, 2024
Unprompted review
Reply from Furnwise
Dear valued customer,
Thank you so much for taking the time to leave us a 5-star review! We appreciate your feedback and are delighted to hear that despite encountering some minor issues, Nicole was able to promptly address and resolve them to your satisfaction. We take pride in our commitment to excellent customer service, and it's great to know that Nicole's quick response and effective solutions met your expectations.
If you ever have any more feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We value your business and look forward to serving you again in the future.
Warm regards,
The Furnwise Team
Fantastic customer service
I’ve placed 3 orders for lamps; unfortunately one of the items sent was the wrong one.
However, the reason I am giving this 5 stars is the response of the 2 customer service agents; Evgenia and Nicole. Nicole dealt with the issue at the beginning and then Evgenia took over.
They resolved the problem, and I received the correct item.
Mistakes can occur and it’s the way they are dealt with that is important.
All the lamps look fantastic, better than the photos on the website.
January 9, 2024
Unprompted review
Reply from Furnwise
Thank you for taking the time to share your experience with us at Furnwise! We truly appreciate your understanding and positive feedback despite the initial mix-up in your order.
We're delighted to hear that our customer service agents, Nicole and Evgenia, were able to swiftly address and resolve the issue for you. At Furnwise, we understand that mistakes can happen, and we are committed to providing exceptional customer service to rectify any concerns promptly.
It's wonderful to know that you find our lamps to be fantastic, even exceeding your expectations compared to the website photos. Your satisfaction is our priority, and we're thrilled to have played a part in ensuring you received the correct item.
Should you have any further questions, concerns, or if there's anything else we can assist you with, please don't hesitate to reach out. We value your feedback and look forward to serving you again in the future.
Thank you for choosing Furnwise!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.