FurrowsGroup Reviews 

240
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 65 reviews, reviewers overwhelmingly had a great experience with this company and consistently praised the overall service quality and professionalism. Customers frequently praise the staff members for being exceptionally helpful, friendly, highly professional, and entirely focused on meeting individual buyer needs. Consumers note that the dedicated team explains all vehicle details clearly, ensuring a completely smooth transition during the buying process. Some reviewers were not happy with service appointment delays or experienced unexpected vehicle mechanical issues following their purchase date. People also mentioned facing minor challenges when deciding on appropriate financing options or maintaining their newly acquired vehicles over time.

What people talk about most

Staff

People report positive experiences with staff, frequently highlighting helpful, friendly, and professional... See more

Service

Reviewers mention positive feedback about service, noting that staff members are exceptionally knowledgeable,... See more

Customer service

Consumers find customer service to be positive, highlighting that staff members are welcoming, respectful,... See more

User experience

Users describe satisfaction with user experience, highlighting professional and patient personnel who make... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Viewed car, test drove it, decided to purchase it. Everything was explained clearly and honestly by TomS, who made buying the vehicle very easy. Any (tiny) faults with the car were sorted. The car... See more

Company replied

Rated 5 out of 5 stars

We have just purchased an ex - demo Puma St Line X from Furrows Shrewsbury. The Sales Executive Andy Higgs arranged the test drives. Andy was very helpful, nothing was too much trouble to ensure we m... See more

Rated 5 out of 5 stars

The new car purchase experience provided by Furrows was fantastic. Kept us up-to-date on build progress. Calum was a pleasure to deal with an cannot recommend highly enough. Very happy customers!

Company replied

Rated 5 out of 5 stars

Choice of vehicles and preparation before handing the car over, it was MOT 'd and had all new discs and pads fitted and looked brand new. The staff were very helpful without being pushy and they took... See more

Company replied


Company details

  1. Ford Dealer

Information provided by various external sources

Visit Furrows Group in Shropshire, established dealership and servicing specialist. Get in touch today to arrange a test drive.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

240 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 33% of negative reviews

Typically replies within 2 weeks

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4.7

All reviews

(240)

71 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

MY BLACK KIA

Good explanation of car and finance, friendly staff ,comfortable experience

November 7, 2026
Unprompted review
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Reply from FurrowsGroup

Thank you for taking the time to leave us feedback.

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Rated 4 out of 5 stars

Overall very good chris was amazing!

Overall very good chris was amazing!! apart from the one member off staff I thought was rather rude and unhelpful...she booked me in for an appointment on her day off, and was rather sharp and abrupt to me about something i wasnt even there for

October 24, 2026
Unprompted review
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Reply from FurrowsGroup

Thank you, Brian, for your kind words about Chris. We are sorry to hear that you found one member of staff to be rude and unhelpful; this is not the level of customer service we expect our customers to receive.

Rated 5 out of 5 stars

No fuss

No fuss, no excessive sales talk, good clean vehicles

November 10, 2026
Unprompted review
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Reply from FurrowsGroup

Thanks so much for your feedback.

Rated 5 out of 5 stars

Excellent service

Excellent service from all the sales, service and body shop staff.

September 25, 2026
Unprompted review
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Reply from FurrowsGroup

Thank you for taking the time to leave us feedback.

Rated 5 out of 5 stars

Furrows of Shrewsbury

I'd definitely recommend Furrows of Shrewsbury to friends and family because nothing has been too much trouble. Everything was fully explained, the car was well presented and in lovely condition

October 16, 2026
Unprompted review
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Reply from FurrowsGroup

Thank you for choosing to recommend Furrows of Shrewsbury. It's great to hear that everything was explained well and the car was presented in a lovely condition.

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Rated 5 out of 5 stars

Brilliant car, fantastic staff

Sales staff are friendly very helpful and don’t hate sales you. The whole process is easy and they walk you through it form start to finish of getting a car that suits you.

October 9, 2026
Unprompted review
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Reply from FurrowsGroup

Thanks so much for your feedback!

Rated 5 out of 5 stars

Fantastic experience for our business

We had a fantastic experience working with Drew Burley at Furrows, who took the time to understand the needs of our business and helped us find two cars that were perfectly suited to our requirements. Drew’s knowledge, professionalism and friendly approach made the whole process straightforward and stress-free.

He was attentive, helpful and ensured we found the right vehicles for our needs. We really appreciated his support and excellent customer service throughout.

We would highly recommend him to any business looking for reliable vehicles and a salesman who takes the time to understand their specific requirements. An excellent service from start to finish!

October 30, 2026
Unprompted review
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Reply from FurrowsGroup

Thank you for taking the time to leave us such detailed feedback about your recent experience with Drew. It's great to hear that Drew’s knowledge, professionalism and friendly approach made the whole process straightforward and stress-free. Thank you for choosing Furrows Group.

Rated 5 out of 5 stars

Service

Great experience with a service on my 2 year old Puma.
Made to feel welcome and all my questions answered.
The people in branch are excellent, no issues at all with my car.
Straightforward booking process, great service from the people there who took time to actually talk you through the work.
Excellent

October 9, 2026
Unprompted review
FurrowsGroup logo

Reply from FurrowsGroup

Thank you for choosing Furrows Group. It's great to hear that there were no issues when bringing your car in for service and all the work that was carried out was explained well.

Rated 5 out of 5 stars

Great demonstration of vehicle

Great demonstration of vehicle. Efficient and friendly communication. Very regular communication while awaiting delivery of new car. Very clear explanation of finance package. At all times we were well supported.

September 1, 2026
Unprompted review
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Reply from FurrowsGroup

Thank you so much for your feedback. We are glad that you were kept updated while waiting for your vehicle.

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Rated 5 out of 5 stars

2 New Cars!

My experience at Furrows of Telford was positive because Wayne was fantastic and made us feel very comfortable. Very knowledgeable and overall delivered a great service. We will be arranging a service plan for both cars (My Wife and I both bought one on at the same time). Please pass on our gratitude to Wayne.

September 25, 2026
Unprompted review
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Reply from FurrowsGroup

Wow! 2 Cars at the same time - thank you very much for choosing Furrows for both! We are pleased to hear that Wayne delivered great customer service.

Rated 5 out of 5 stars

Full marks to Harpreet at Furrows…

Full marks to Harpreet at Furrows Telford for a professional, friendly and non-pressured car purchase. We are thrilled with our new Kia EV2

September 4, 2026
Unprompted review
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Reply from FurrowsGroup

Thanks so much for your kind words about Harpreet.

Rated 5 out of 5 stars

This is my first electric car


This is my first electric car. Max was excellent at explaining everything and very patient. All round an excellent sales experience.

October 9, 2026
Unprompted review
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Reply from FurrowsGroup

Thank you for choosing Furrows. We are pleased that Max explained everything in detail. We hope that you are enjoying your first electric car!

Rated 5 out of 5 stars

Cheers mike

My experience with furrows is fantastic staff were great mike the guy who sold me the car cheers

September 3, 2026
Unprompted review
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Reply from FurrowsGroup

Thank you for taking the time to leave us feedback.

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Rated 5 out of 5 stars

I'd recommend Furrows of Shrewsbury Kia…

I'd recommend Furrows of Shrewsbury Kia to anyone because I had the luck to be shown my preferred car by Max Loydon , who is an absolute credit to Furrows. His knowledge and helpfulness was outstanding. Nothing was too much trouble. I was kept informed throughout from start to finish.

July 13, 2026
Unprompted review
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Reply from FurrowsGroup

It's great to hear that Max looked after you so well during your time at Furrows of Shrewsbury Kia. Thank you for taking the time to give us feedback about your experience.

Rated 5 out of 5 stars

Furrows of Telford were great because…

Furrows of Telford were great because they answered all my questions both in person and by email. They were friendly and professional

August 27, 2026
Unprompted review
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Reply from FurrowsGroup

It's great to hear that all your questions were answered and the team at Furrows of Telford were friendly and professional.

Rated 5 out of 5 stars

Furrows of Telford - great

Furrows of Telford were great. I called in to see what they had available, and I was able to choose from a good selection of their cars in stock. I was approached by a salesman, David Holt who was friendly, approachable and not pushy. Throughout the process, from looking, test drive, purchase and handover, everything was clear and easy. David was great to deal with and would recommend him and Furrows.

August 24, 2026
Unprompted review
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Reply from FurrowsGroup

Thank you for taking the time to leave us feedback. We are pleased that Dave was friendly, approachable, and helped to find the perfect vehicle for you.

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Rated 5 out of 5 stars

I was happy with the service at Furrows…

I was happy with the service at Furrows of Telford because I found them very helpful, friendly and polite. Not pushy, let me make up my own mind. Just

August 7, 2026
Unprompted review
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Reply from FurrowsGroup

It's great to hear that you found the team at Telford to be helpful, friendly, and polite.

Rated 1 out of 5 stars

Brilliant staff but I was told to bring…

Brilliant staff but I was told to bring my car in at 8.15 a recall told it would be a hour now be told it will take 2hours I live 10 miles away not happy

September 1, 2026
Unprompted review
FurrowsGroup logo

Reply from FurrowsGroup

We are sorry to hear that the recall on your vehicle took longer than anticipated. Unfortunately, this all depends on how many modules need updating and the internet speed, and it can take longer than stated in the recall letter. We apologise for any inconvenience caused.

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